Amazon. com Help: About Manufacturer Warranties

Watch Warranties: Frequently Asked Questions

Why do some watches include a manufacturer's warranty and some do not?

To provide customers with the broadest possible selection, Amazon offers watches that are sourced through multiple distribution channels, and some manufacturers may not honor the manufacturer's warranty for watches sourced through certain channels. For the watches that do not come with a manufacturer's warranty, customers can choose to purchase a Watch Protection Plan from a third party provider.

What is a manufacturer warranty?

A manufacturer warranty is a warranty offered by the manufacturer. Under a manufacturer warranty, the manufacturer is responsible for servicing the watch.

What does a warranty cover?

Each warranty is different, depending on the seller, manufacturer and watch brand. To learn more about a warranty for a particular watch, click on the "Warranty" link on the product detail page.

If a watch comes with a manufacturer warranty, should I also purchase an additional warranty?

Watch Protection Plans may offer additional benefits. Please review the terms and consitions of the Protection Plan to decide if an additional warranty is important to you when purchasing your watch.

If I previously purchased a watch on Amazon that came with a 2-Year Amazon. com Warranty, provided by Asurion, is my warranty still valid?

For more information regarding this warranty please review the Warranty Card or contact Asurion directly.

Who do I contact if I have questions about warranties?

For questions about the warranty on a specific watch, look at the warranty information on the product detail page. Contact the manufacturer or Amazon Customer Service, as applicable, using the contact information listed in the warranty documentation.

For general warranty questions, contact Amazon customer service.

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The DURACELL® product carries a limited warranty against defects in material and workmanship under normal use and service for a period of 2-5 years (warranty period varies depending on product type, consult your product manual for specific details) from the original date of purchase. The manufacturer or distributor, at its option, shall repair or replace the defective unit covered by this warranty. Please retain the dated sales receipt as evidence of the date of purchase as it will be required for any warranty service. In order to keep the warranty in effect, the product must have been handled and used as described in the instructions accompanying this warranty. This warranty does not cover any damage due to accident, misuse, abuse or negligence.

Limitation Of Liability

Except to the extent of repairing or replacing this product as expressly stated in the limited warranty described herein, the manufacturer and distributor shall not be liable for any damages, whether direct, indirect, incidental, special, consequential, exemplary, or otherwise, including lost revenues, lost profits, loss of use of software, loss or recovery of data, rental of replacement equipment, downtime, damage to property, and third-party claims, arising out of any theory of recovery, including statutory, contract or tort. Not withstanding the term of any limited or implied warranty, or in the event that any limited warranty fails of its essential purpose, in no event will the manufacturer’s and distributors entire liability exceed the purchase price of this product. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights. You may have other rights which vary from state to state and province to province.

Unauthorized Dealer List and Warning

A note about sellers on Amazon. com: Many re-sellers who sell through Amazon. com are not authorized dealers of DURACELL automotive products. When purchasing DURACELL automotive products on Amazon. com, it is important to note where the product is being "shipped from and sold by," which is stated clearly in the header for each product. The below listed sellers are authorized dealers of DURACELL automotive products:

If you are uncertain if a re-seller on Amazon. com is an authorized dealer, please contact us directly at info@duracellpower. com before you purchase.

REMINDER: WARRANTIES ARE NON-TRANSFERABLE. SECOND-HAND ITEMS, INCLUDING SALES FROM WEBSITES SUCH AS EBAY AND CRAIG'S LIST, ARE NOT COVERED BY A MANUFACTURER'S WARRANTY.

DURACELL automotive products are sold in the United States through a network of authorized dealers selected by Battery-Biz, Inc. Some of these dealers may have Internet sites on which they are authorized by Battery-Biz, Inc. to sell a select mix of DURACELL automotive products. DURACELL dealers have been chosen for their ability to properly represent, sell and, in most cases, service DURACELL automotive products. Battery-Biz, Inc provides a warranty on DURACELL automotive products sold only by our authorized dealers.

Unfortunately, DURACELL automotive products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies are not purchased from Battery-Biz, Inc.; instead they are acquired from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to Battery-Biz, Inc’s warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase.

DURACELL automotive products sold by unauthorized dealers sometimes are purchased on a secondary "gray" market and can be pirated goods not produced by Battery-Biz, Inc., damaged, defective or so-called "B" stock goods, or stolen goods.