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Condition guidelines

Assigning the correct condition to each product you list on Amazon is the first step toward providing a great customer experience. It is important to make a careful assessment of your product before specifying its condition.

For information about selecting a condition for your product, see Selecting Conditions.

General condition guidelines

The following guidelines apply to all product categories unless otherwise indicated in the Category-Specific Condition Guidelines:

Just like it sounds. A brand-new item. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. Original packaging is present for most New items but certain items like shoes may be re-boxed.

A pre-owned product that was inspected and tested to work and look like new by an Amazon-qualified supplier (a seller or vendor) or by Amazon. The product has minimal to no signs of wear, no visible cosmetic imperfections when held 12 inches away, and may arrive in a brown or white box with relevant accessories that may be generic. The product comes with a warranty giving you a replacement or refund within 90 days of purchase if the product does not work as expected. A selection of products are eligible for the Amazon Renewed Guarantee. Any exceptions to this condition description will be mentioned on the product detail page.

A product that was inspected and graded by a qualified supplier (a seller, vendor, or by Amazon) in working condition with no structural imperfections that could impact the functionality. The products may be packaged in a generic box and come with relevant accessories as expected for a new product. Any exceptions to this condition description will be mentioned on the product detail page.

Used - Like New or Open Box:

An item in perfect working condition. Original protective wrapping may be missing, but the original packaging is intact and in good condition with minor damage possible. Instructions are included.

Used - Very Good:

A well-cared-for item that has seen limited use and remains in good working condition. The item may show some limited signs of wear with small scratches or cosmetic blemishes. Item may arrive with damaged packaging or be repackaged and could be missing some accessories. Missing accessories are clearly defined for each item.

Used - Good:

The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts or accessories such as screws (in the case of furniture) or an instruction manual.

Used - Acceptable:

The item is fairly worn but continues to function properly. Item may arrive with damaged packaging or be repackaged. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use. Item may be missing some parts or accessories such as screws (in the case of furniture) or a mouse or USB cable (in the case of a laptop).

Unacceptable and prohibited items

Items in any of the following conditions are unacceptable for listing on Amazon:

Item is not clean, including signs of mold, heavy staining, or corrosion. Item is damaged in a way that renders it difficult to use. Item is missing essential accompanying material or parts. This does not necessarily include instructions. Item requires repair or service. Item was not created by the original manufacturer or copyright holder. This includes copies, counterfeits, replicas, and imitations. Item was originally distributed as a promotional copy, promotional bundle, product sample, or advance reading copy. This includes uncorrected proofs of in-print or not-yet-published books. Item has passed the expiration date (includes "best by" and "sell by" dates), has an unacceptable portion of its shelf life remaining, or the expiration date has been tampered with or removed. Item is prohibited for sale on Amazon.

For more information about prohibited products, see Restricted Products.

Only full retail versions of software may be sold on Amazon. See Software & Computer Games for a list of software products that are prohibited for sale on Amazon.

Category-specific condition guidelines

The following category-specific condition guidelines should be used as indicated in addition to or in place of the general condition guidelines.

Acceptable rental condition means:

No water damage (wavy, swollen, discolored, crinkled, stains, or rings) No broken spine or binding Cover is not torn or taped No missing, torn, or loose pages No burns, fire, or smoke damage No strong odor of any kind (including musty odor, cigar or cigarette odor) No excessive writing or highlighting

Musical instrument rentals:

Acceptable rental condition means:

No functional imperfections that could impact instrument's playability Carrying case and accessories are not missing May not be in original packaging

Books – New and Used

In addition to the general condition guidelines, apply the following guidelines to new and used books:

New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached may not be listed as New condition. Used - Like New: Item may have minor cosmetic defects (such as marks, wears, cuts, bends, or crushes) on the cover, spine, pages, or dust cover. Dust cover is intact and pages are clean and not marred by notes. Item may contain remainder marks on outside edges. Item may be missing bundled media. Used - Very Good: Item may have minor cosmetic defects (such as marks, wears, cuts, bends, or crushes) on the cover, spine, pages, or dust cover. Shrink wrap, dust covers, or boxed set case may be missing. Item may contain remainder marks on outside edges, which should be noted in listing comments. Item may be missing bundled media. Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media. Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may be missing bundled media. Unacceptable: Has missing pages and obscured or unreadable text. We also do not permit the sale of advance reading copies, including uncorrected proofs, of in-print or not-yet-published books.

Books – Collectible

To be considered collectible, a book should be unique in a way that could reasonably be assumed to increase the book's value to a collector:

First editions and first printings Signed, inscribed, or scarce copies Advance reading copies and uncorrected proofs of out-of-print books

Collectible books do not include the following:

Uncorrected proofs of in-print or not-yet-published books Former library books Remaindered books Book club editions

The General Condition Gu >Collectible - Like New: All pages and the cover are intact. The dust jacket is intact, if applicable, with no noticeable or very minor nicks or flaws. Spine has no signs of creasing. Book may have very small but virtually unnoticeable flaws. Collectible - Very Good: Pages are intact and not marred by notes or highlighting. Spine shows no sign of creasing. Dust jacket, if applicable, shows signs of some rubbing or chipping. Collectible - Good: All pages and the cover are intact, including the dust jacket, if applicable. Spine may show signs of wear. Generally, books in Good condition are not considered to be collectible grade. Collectible - Acceptable: A readable copy showing significant wear. Dust jacket may be missing. For all but the rarest items, books in Acceptable condition are not considered to be collectible grade.

Music – New and Used

Music formats include vinyl, magnetic tape, and disc.

If you are listing a club edition against the detail page for the standard edition, use the listing comments to indicate that your item is a club edition. For more about listing club editions, see the exception under Matching product offers inaccurately in Prohibited Seller Activities and Actions.

CDs and cassettes must be sold with a protective jewel or cassette case. You may substitute newer packaging when a jewel or cassette case is damaged, but you may not substitute copied cover art or liner notes for the originals.

In addition to the general condition gu >Used - Like New: The jewel case, cassette case, or album cover has no scratches or scuffing. Cover art, liner notes, and inclusions are in perfect condition. Packaging may have a remainder cut-out, which should be noted in the listing comments. Used - Very Good: The packaging, cover art, liner notes, or inclusions may show limited signs of wear. Used - Good: The item or packaging may have identifying markings from its owner. Used - Acceptable: The item plays perfectly but is otherwise the worse for wear. Packaging and inclusions may be damaged, marked, or missing. Note any missing items in the listing comments.

Music – Collectible

To be considered collectible, the item should be unique in a way that increases value for a collector, such as signed, inscribed, scarce, or unique characteristics such as special pressings, unusual aesthetics (colored vinyl), or limited edition packaging.

Seller comments for collectible music should include the following:

Further detail on condition or completeness of item and packaging Notes about the presence of signatures, inscriptions, or other personalization

Make sure you describe your CDs, MCs, and records accurately. An accurate product description increases buyer satisfaction. Should an item have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of remainder marks or cut-outs should always be noted in comments. Recopied media is not permitted. CDs with surface scratches may be listed as Good or Acceptable, subject to the above guidelines, as long as the quality of the playback is not affected.

Electronics, Camera & Photo, and PC

You may be required to obtain approval to list certain products in the Electronics category. For more information, see Categories Requiring Approval.

See Selling International Camera & Photo Products for specific listing policies on international version products.

Software & Computer Games

You may be required to obtain approval to list certain products in the Software & Computer Games categories. To submit a request to sell restricted products in Software & Computer Games, please contact us.

Only full retail versions of software may be sold on Amazon. The following types of software are prohibited for sale:

Copied or duplicated software, in any format OEM software Back-up copies Fulfillment software Promotional software Beta (pre-release) copies Unauthorized freeware or shareware Academic software requiring pre-purchase verification

In addition to the General Condition Guidelines, please apply the following guidelines to Software & Computer Games.

New: Includes the original Universal Product Code (UPC). Used - Like New: The box and jewel case are pristine, with no signs of wear. UPC should be visible. Used - Very Good: Outer box may be damaged or come repackaged. Jewel case shows no signs of wear. Disc may have up to 1cm marking but is in great working condition. Used - Good: Outer box may be damaged or come repackaged. Jewel case may have small cosmetic damages. Disc may have up to 1.5cm marking but is in great working condition. Used - Acceptable: Original UPC, the original jewel case, or both are missing. Disc may have markings greater than 1.5cm but is in great working condition. Unacceptable: See the list of prohibited software and computer games earlier in this section.

For more information about listing software for sale on Amazon, see Selling Software.

Cell Phones & Accessories

For more information on listing products in this category, see Selling Cell Phones & Accessories.

Before shipping a used or renewed cell phone to a buyer, you must do the following:

Cancel the existing account associated with the phone. Remove the SIM card from the phone, if present. Clear the phone's memory and restore the default settings.

Personal Computers

Before selling a computer on Amazon, you must restore the computer's hard drive and any software on it to its original state in one of the following ways:

Use the Restore discs included with the computer. Reformat the computer's hard drive and reinstall the original software.

Include in your shipment any documentation provided with the computer itself and any software installed on the computer.

You must comply with the terms of any software licenses or other agreements governing any software on the computer. This includes any restrictions on transferring software or retaining copies of any software.

Consumer Electronics

You may be required to obtain approval to list certain products in the Electronics category. For more information, see Categories Requiring Approval.

Toys & Games - Collectible

Collectible toys and games must be rare, exclusive, one-of-a-kind, or otherwise unique.

The general condition guidelines do not apply to Collectible Toys & Games.

Use the following condition types for Collectible Toys & Games:

Collectible - Like New: An apparently untouched item in perfect condition. The original protective wrapping, if any, may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift. Collectible - Very Good: A well-cared-for item that has seen limited use but remains in great condition. Item and instructions are complete and undamaged but may show some signs of wear. Collectible - Good: Item shows wear from consistent use, but it remains in good condition. The original instructions are included and in acceptable condition. The item may be marked, identified, or show other signs of previous use. The item works perfectly and is in good shape overall.

Home & Garden

All Home, Kitchen, Garden and Large Appliances equipment, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury, or damage to property) and, where applicable, come with the standard plug for the country where they are sold. The seller must have used and renewed equipment tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall.

What we will not accept for sale on Amazon:

Items that do not work perfectly in every regard or are damaged in ways that render them difficult to use Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) Consumable items where any part has been used Products that require repair or service Products whose commercialization is prohibited under the applicable law (for example, some cutlery products) Unclean items are not acceptable

Ink and Toner Cartridges

All ink and toner cartridges should be listed as New, with "Remanufactured," "Compatible," or "Refilled" in the Title field.

See also Office Products.

Video, DVD & Blu-ray Discs -- New and Used

We suggest that you list videos and DVDs at a price that is the same as or lower than the Amazon price.

Collectible videos and DVDs

Must be rare, out of print or otherwise unique--you will have an opportunity to say why your copy is collectible.

New videos and DVDs

A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.

What we will not accept for sale at Amazon: Video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through Amazon, as are recordings in which any aspect of the film is missing or obscured.

Please note: 18-certificate videos or DVDs can only be listed if the seller is at least 18 years of age.

Rental DVD and Blu-ray discs are only permitted for sale on Amazon in Used condition. If you are listing a rental DVD or Blu-ray disc edition against the detail page for the standard edition, use the listing comments to indicate that your item is a rental edition. For more information about listing rental editions, see the exception under Matching product offerings inaccurately in Prohibited Seller Activities and Actions.

In addition to the general condition gu >Used - Like New: Any codes for digital copies or downloadable content must be included and unused. Used - Very Good: Case may be damaged or come repackaged. Disc may have up to 1cm marking but is in great working condition. Used - Good: Case may be damaged or come repackaged. Disc may have up to 1.5cm marking but is in great working condition. Used - Acceptable: A product with extensive external signs of wear, but is in great working condition. The case may be damaged. The cover art, liner notes, or other inclusions may be marked, or one or all of these items may be missing.

Video, DVD & Blu-ray Discs -- Collectible

To be cons >Signed or inscribed Scarce

Seller comments for collectible media may include the following:

Further detail on condition or completeness of item and packaging Presence of signatures, inscriptions, or other personalization

Video Games

You may be required to obtain approval to list certain products in the Video Games category. For more information, see Categories Requiring Approval.

In addition to the general condition gu >New: Unless specified in the product title, all new video game items are assumed to be in full retail packaging. Bulk, plain white box, or other types of packaging are not allowed unless specifically called out in the product title. Used - Like New: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content. Used - Very Good: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content. Used - Good: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content. Used - Acceptable: It must be noted whether the box or instructions are missing in the condition notes field. Activation codes for bonus online content may be missing or expired. Product may not include downloadable content. Unacceptable: Video games without essential accompanying material are not permitted. This does not necessarily include the box or instructions.

Tools & Hardware

To sell a product as New in the Tools & Hardware category, the product must be unopened in its original packaging. All original accessories must be intact in the package, and manuals included.

If the original packaging is missing or opened, you must list the product as Used even if the product appears unused. You can clarify the condition of the product and packaging in the condition comments.

Used - Like New: Item will come in pristine, original packaging. No cosmetic damages are present. All parts and accessories are present and item is functioning. Used – Very Good: Item may be repackaged. Packaging may have slight cosmetic damage. Glass housing or wrist strap may have scratches that are less than 4”. Parts and accessories are present and item is functioning. Used – Good: Item may be repackaged. Packaging may have slight cosmetic damage. Glass housing or wrist strap may have scratches that are less than 10”. Some parts and accessories are missing but item is functioning.

To ensure that customers are able to buy with confidence from all sellers on Amazon, sellers must be pre-approved to sell products in the Watches category. For more information see Categories Requiring Approval.

The Swan Legacy Continues – In Proof Silver and Gold

The much-anticipated inaugural 2017 Gold Swan and 2017 Proof Silver Swan are now available. The Perth Mint is expecting these new coins to do as well as the initial release of the Silver Swan back in April, when all 25,000 coins sold out in less than 48 hours.

The Swan Series continues The Perth Mint’s tradition of a yearly changing design, adding a sense of collectibility to the high metal content. Limited maximum mintages, with only 5,000 coins for 1 oz Gold and just 2,500 for 1 oz Proof Silver, add to the desirability of these exceptional issues.

Both coins showcase a beautiful swan swimming on the surface of the water is featured on the obverse with Her Majesty Queen Elizabeth II depicted on the reverse.

The Perth Mint has a phenomenal reputation for producing high quality bullion that also provides the ability to collect an entire series that showcases different designs. Customers worldwide collect Koalas, Kookaburras and Kangaroos due to their resale values and collectibility. Collectors expect the Swan Series to see similar interest with future releases.

Get in on this new series at the ground level as these coins are sure to increase in value, making them a great investment to add to your portfolio. A history of increasing value, known as premium appreciation, offers excellent potential to increase the value of your investments over time.

Now through November 5, any purchase of The Perth Mint Swan Series, or other select Perth Mint products, automatically enters you for a chance to win the Escape to Australia Sweepstakes. Visit our sweepstakes page for all the details and to read the official rules.

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(Kitco News) - Increased geopolitical tensions have been feeding gold’s recent rally, but one London-based analyst warns traders not to fall into the trap of history if they want to seize all opportunities.

“To quote or misquote Mark Twain: ‘History doesn't repeat itself, but it often rhymes.’ In more prosaic modern terms, it means that past performance doesn’t indicate future results,” Jonathan Butler, commodities analyst for Mitsubishi, told Kitco News in a telephone interview. “We are in danger of missing something if we take a purely technical approach to the gold price moves.”

Right now, the financial world is sensitive to geopolitical shocks, which has been underpinning the gold market. Gold prices recently jumped to multi-month highs, breaching the key $1,300 level but have since cooled off. December Comex gold futures last traded at $1,294.70 an ounce, up 0.29% on the day.

When navigating the gold market during geopolitical turbulence, buying the dips and selling the rallies is the way to go, Butler said, but added that this opportunity is not for the “faint-hearted.”

“As for trading around geopolitical tensions the usual rules apply, provided of course you have the nerve to participate in these volatile markets,” the analyst noted.

And even as Butler believes that gold is only a temporary hedge against risk, there are risks in the near term that need to be taken into account. “I don't expect we are likely to see a major existential crisis now, but the going could get tough around the debt ceiling issue. We know from recent history, notably in 2011, that the macro and domestic political uncertainties in the U. S. can make for a strong gold price.”

However, as Butler pointed out, the yellow metal is very much a contrarian asset and doesn’t always act in the same way traders expect it to. Gold can behave like a currency, a fixed-income asset, or a commodity. In the past, it had rallied the hardest when equities and risk assets were out of favor, but it also rose when equities reached all-time highs, he said.

What It Takes To Break Past $1,300

On Friday, gold once again failed to sustainably breach the key psychological level of $1,300, but the precious metal is bound to try again relatively soon, said Butler, noting that any move up will be met with heavy resistance.

“There is still a lot of spec positions around the $1,300 level that are looking to take profits. I do see this level being challenged again, but we have a pretty solid wall of selling there, which could mean that we don’t stay above $1,300 for a very long period of time,” Butler stated.

The analyst projects for gold to trade below current levels at $1,270 in Q4, based on the fact that certain risk factors that developed in recent weeks will be priced out of gold.

For the gold rally to turn sustainable, the market will need to see an even weaker U. S. dollar, renewed political turmoil in the U. S. and additional geopolitical risks, Butler noted. “Some combination of those events would have to line up for a big speculative push higher that can overcome any profit taking around the $1,300 level.”

The key level to watch is the $1,332-$1,333, which is the 38.2% Fibonacci retracement of the 2012 high to 2016 low, according to Butler.

“A break above that would confirm that gold has truly broken out of the downtrend since the all-time high seen 2011. We’ve been here before this time last year, but the gains were capped by the long-term downtrend that prevailed back in 2011,” he said.

Gold’s Main Drivers: This Week, Next Month, This Year

One of the main triggers for gold prices in the short-term is this week’s Jackson Hole meeting of central bankers.

“That will be closely watched for any signs of changes to monetary policy, particularly any announcement by Mario Draghi of the European Central Bank, giving any clues as to the timing of scaling back the 60 billion euros per month quantitative easing program,” Butler said.

The debt ceiling debate come end of September will also be a key event to watch as the U. S. currently has about $20 trillion of debt. The debate could be very positive for gold, but Butler pointed out that realistically, political compromise will likely be reached.

He added that this is currently being somewhat overlooked by investors, noting his surprise that the market has not taken more heat due to the “political impasse that has been developing regarding the U. S. debt ceiling.”

After that is resolved, the biggest positive surprise for gold could be the Federal Reserve not following through on its plans to raise rates, which would leave “the cost of carry for gold and real interest rate environment quite positive,” Butler said.

Balance sheet reduction by the Fed is also an important development to keep a close eye on. But, Butler is not convinced that the Fed will be able to act soon. “Given the political uncertainty, the Fed’s hands might very well be tied and we may see no real activity on scaling back the balance sheet over the next few months,” he said.

The physical side for gold could also potentially be the last trigger in terms of drivers for this year. Q4 is a key buying season for gold in India since it coincides with the wedding season as well as various religious festivals.

“The strength of gold will be partly determined by monsoon rainfalls, which directly influence crop yields in India and therefore rural incomes, and ultimately gold buying demand. And the early signs point to this year being slightly weaker,” Butler explained.

There is also India’s new government sales tax of 3% to keep in mind, which could weigh on global gold demand for the rest of the year.