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Amazon. com Help Your Security

Amazon. com Help: Your Security



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AWS Security Credentials



When you interact with AWS, you specify your AWS security credentials to verify who you are and whether you have permission to access the resources that you are requesting. AWS uses the security credentials to authenticate and authorize your requests.



For example, if you want to download a specific file from an Amazon Simple Storage Service (Amazon S3) bucket, your credentials must allow that access. If your credentials aren't authorized to download the file, AWS denies your request.



In some cases, you can make calls to AWS without security credentials, such as downloading a file that is publicly shared in an Amazon S3 bucket.



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Looking for amazon login? Find top links for easy and hassle free access to login amazon.



Last Updated: 27th March 2019



Your Account - Amazon. com



Your Orders. Track, return, or buy things again · Login & security. Edit login, name, and mobile number · Prime. View benefits and payment settings · Addresses.



Amazon. com Help: Use Login with Amazon



Login with Amazon allows you to sign in and share information with participating third-party websites or apps using your Amazon user name and password.



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Login with Amazon allows developers to leverage the Amazon. com user authentication system to connect with their users and personalize their experience.



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Seller performance measurement



Amazon places high importance on maintaining the trust of our millions of satisfied buyers. We have established performance targets for sellers so that buyers can shop with a sense of safety and security about their third-party marketplace transactions.



Seller performance targets



All sellers should be working toward achieving and maintaining a level of customer service that meets the following seller performance targets for every product they sell:

    Order defect rate: Pre-fulfillment cancel rate: Late shipment rate:



Failure to meet these targets may result in the removal of your selling privileges.




    A seller who maintains a low percentage of negative feedback reflects our customer-centric philosophy. One - and two-star ratings are considered negative. A seller who works proactively with customers to resolve order problems will avoid most A-to-z Guarantee claims. We measure your claims rate using the percentage of all orders, of any status, that involved a claim. When a buyer disputes a purchase charged to their credit card with their bank, it's referred to as a service chargeback request.



Measure seller performance



The following customer metrics are used to measure seller performance:



Order defect rate (ODR)



ODR is the percentage of your orders for which you received a negative feedback, an A-to-z Guarantee claim, or a service credit card chargeback. It allows us to measure overall performance with a single metric.

    A seller who maintains a low percentage of negative feedback reflects our customer-centric philosophy. We consider one - and two-star ratings as negative. A seller who works proactively with customers to resolve order problems will avoid most A-to-z Guarantee claims. We measure your claims rate using the percentage of all orders, of any status, that involved a claim. When a buyer disputes a purchase charged to their credit card with their bank, it is referred to as a service chargeback request.



Pre-fulfillment cancellation rate



This is the number of seller-fulfilled orders cancelled by a seller prior to ship-confirmation divided by the number of seller-fulfilled orders in the relevant time period. To calculate this metric, we consider all order cancellations initiated by the seller for any reason.



Late shipment rate



This is the number of seller-fulfilled orders with shipments that are not confirmed by the expected ship date divided by the number of seller-fulfilled orders in the relevant time period. Orders that are ship-confirmed late might lead to increased customer contacts and negatively impact customer experience.



Performance review and notification process



We regularly review the performance of all sellers and notify them when they are off-target. This review process is designed to give you time to improve your performance.



In most cases, we contact sellers with poor performance to ask for measurable improvement within 60 days of the first warning. Occasionally, sellers with very poor performance are immediately suspended or blocked.



If your seller account has been suspended, you may be eligible for reinstatement. You can appeal our decision by providing our Seller Performance team with a plan of action for correcting the problems that have contributed to this action. Learn how to Appeal the restriction or removal of selling privileges.



Monitor your performance with Customer Metrics



We strongly encourage all sellers to monitor their performance regularly using the customer metrics tool in their seller account. For more information, see Account Health on Seller Central. This tool provides data on all of the performance metrics so you can easily see if you are meeting our targets.



For detailed information about each performance metrics and how to use the Customer Metric tool, see Monitor your performance metrics and Account Health Dashboard FAQ.

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