Amazon. com Help Workplace Purchasing

Frequently asked questions about returns, refunds, and cancellations

A buyer wants to return a product for a refund. What are my options?

See Manage Returns for options and issues to consider.

How do I refund an order?

You can issue refunds in full or in part via the Manage Orders tool.

Most refunds are issued based on the payment method used at the time of purchase. If you buyer makes a purchase using a prepa > Note: The Manage Returns tool is not available to Wine sellers. While you should provide refunds, you may not require buyers to return products to you. Please use the Manage Orders tool as described in this Help page to process refunds.

See Issue Refund for information about issuing both full and partial refunds.

How long does it take for a refund to be applied to a buyer's credit card?

The refund is applied to the buyer's credit card within minutes after you successfully complete a refund transaction. It typically takes 3 to 5 business days for the credit to appear on the buyer's credit card statement. This depends on how long it takes the buyer's bank to process the transaction. The same is true for gift cards.

See About Refunds in our buyer Help pages.

Will Amazon credit fees back to me when I issue a refund?

Yes. However, the amount of the original order fees credited back to you will vary, depending on whether you issued a full or partial refund.

I mistakenly refunded an order. What happens now?

When you generate a refund, it will stay in the Pending status for up to two hours. This provides an additional buffer in case you accidentally refund the wrong amount or wrong order. To cancel a refund, click Cancel all pending refunds for this order. If you cannot see this link, the refund has been released to the buyer and can no longer be canceled.

If you refunded a buyer by mistake, you can contact the buyer to see if they will allow their credit card to be recharged by Amazon. We can recharge the buyer's credit card for the order only if we receive the request directly from the buyer. If the buyer agrees to a recharge, ask them to contact Amazon Customer Service. Once the buyer's card has been recharged, the amount will appear as a credit in your Payments account.

A buyer wants to cancel an order. What should I do?

Buyers have 30 minutes to cancel their own orders, but you can cancel orders up until the minute that you ship. If you have not yet shipped and confirmed the order, you can cancel it in Manage Orders or by using an Order Cancellation feed.

When you cancel an order, Amazon automatically updates the order status in the buyer's Amazon account and sends an email notification to the buyer.

If you have already shipped and confirmed the order, you will need to let the buyer know the order is already on its way. Request that they return the package to you when they receive it. Upon receipt of the return, you should issue a refund for the order.

I mistakenly canceled an order. What should I do?

An order can only be canceled if the shipment has not yet been confirmed. If the buyer still wants the product, ask them to place a new order.

An order is in "Pending" status. Can I cancel it?

Orders are listed as "Pending" while Amazon is verifying the payment method provided by the buyer. Pending orders do not include the buyer's shipping address or contact information and should not be shipped, even if the buyer contacts you directly. If buyers contact you while their order is in "Pending" status, refer them to Amazon Customer Service.

Once the payment method has been verified, the Confirm shipment and Cancel order buttons will become available in Manage Orders. In addition, the order will appear in both the Orders Report and the Unshipped Orders Report. At this point, the order should be shipped (or canceled, if necessary).

What is the prepaid returns program?

For orders fulfilled by professional sellers, Amazon automatically authorizes U. S. returns that fall within Amazon’s returns policy. We will provide customers with prepaid return shipping labels on your behalf.

What if buyers claim they did not receive their orders?

Refer to this help topic and Manage Orders FAQ for more details.

How shall I contact a buyer regarding returns and refunds?

Send the buyer an email to discuss the issue and work toward a resolution.

For more information on a specific return request, click Read return details & order history within the return request.

Amazon. com. au Privacy Notice

Last updated: 5 December, 2017. To see what has changed, click here.

Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice applies to information collected by Amazon Commercial Services Pty Limited or its affiliates ("Amazon") in connection with amazon. com. au and other sites and services operated by Amazon as we disclose to you.

What Personal Information About Customers Does Amazon Gather?

The information we learn from customers helps us personalize and continually improve your Amazon experience. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services, for marketing communications, to update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and to recommend merchandise and services that might be of interest to you. We also use this information to improve our services, store, websites and applications (together "sites"), prevent or detect fraud or abuses of our sites and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our sites or give us in any other way. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your browser accesses sites or advertisements and other content served by or on behalf of Amazon on other websites. Click here to see examples of the information we receive. Mobile: When you download or use apps from Amazon Appstore, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. For more information about how to do this, click here. E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mails from Amazon if your device supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. Information from Other Sources: We might receive information about you from other sources and add it to our account information. Click here to see examples of the information we receive.

What About Cookies?

Does Amazon Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Amazon. com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. These Amazon entities may be located in other countries.

Third-Party Businesses We Do Not Control: We work closely with other businesses. In some cases, such as third-party sellers, these businesses operate stores at Amazon. com. au or sell offerings to you at Amazon. com. au. When you place an order from a third-party seller, information related to the order will be provided to the seller, and such information will be subject to the seller's privacy policy. In other cases, we operate stores, provide services, or sell or market product lines jointly with these businesses or make available third party features or services you may choose to use on Amazon. com. au. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party. These third parties may be located in other countries. Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. These service providers may be located in other countries. Marketing Communications: Sometimes and with the required consent we send communications to selected groups of Amazon customers on behalf of other businesses. When we do this, we do not give that business your name and address. You can manage the types of communications you receive, and opt out of certain communications, by adjusting your Customer Communication Preferences Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Amazon. com, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. Protection of Amazon and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Amazon, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice. With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

What About Third-Party Advertisers and Links to Other Websites?

Our sites may include third-party advertising and links to other websites. For more information about third-party advertising at Amazon. com. au, including personalized or interest-based ads, please read our Cookies and Internet Advertising policy.

Which Information Can I Access?

Amazon gives you access to a broad range of information about your account and your interactions with Amazon for the limited purpose of viewing and, in certain cases, updating that information. Click here to see some examples, the list of which will change as our sites evolve.

What Choices Do I Have?

Are Children Allowed to Use Amazon. com. au?

Amazon. com. au does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Amazon. com. au only with the involvement of a parent or guardian.

Complaints, Contact Information and Changes

If you have any concern or complaint about privacy at Amazon. com. au, please contact us with a thorough description, and we will try to resolve the issue for you. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us

You provide us information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through Amazon. com. au or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us ) or Your Profile; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; use our services such as Amazon Prime Video; participate in community features; provide and rate Reviews; and use product availability alerts. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; people (with addresses and phone numbers) listed in 1-Click settings; e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description and photograph in Your Profile; financial information; and driver's license numbers or other information used to verify your identity.

Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features like Best Sellers and recommended products; the full Uniform Resource Locator (URL) clickstream to, through, and from our sites, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our customer support. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our sites for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Mobile

Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device's settings menu. For information about specific devices, click here. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.

Information from Other Sources

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfilment, advertising, or other services; search term and search result information from some searches conducted through the web search features offered by our affiliate, Alexa Internet; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain services to some customers.

Co-branded and Joint Offerings

We may from time to time offer joint or co-branded products, offerings and services in conjunction with third party businesses.

Information You Can Access

How to Purchase the Product on Amazon

In This Article

Congratulations on being accepted to purchase a product! Now there are several ways our sellers will use to show you how to go and purchase the product on Amazon.

Important note: Purchases must be made within 48 hours of being approved to purchase a product!

Q: How do I get to the product on Amazon?

Getting to the product from Vipon.

After you've logged into Vipon, click on the 'Deal Requests' link on the top right of the page. Then for the product you're ready to purchase, click the green button that says 'Buy Now' in the 'Status' column.

Q: What do I do if I can't find a way to get to the product?

If there is no link and no instructions, or the link isn't working, or there just isn't a way to get to the product, then please contact the Seller. Be patient and send another email if they still don't respond.

If you feel you have exhausted all options then please click on 'Report Seller' but only do this as a last resort!

Q: How do I use the coupon code to buy the product on Amazon?

Once you've reached the Amazon page for your product, please follow the following steps to make sure that the discount is applied. The discount is not automatically applied, so be sure to follow these directions to avoid paying full price!

If you're not already logged into your Amazon account, sign in now by clicking "Hello. Sign in / Your Account", which you can find on the right side of the top banner of Amazon.

Once you're signed in to your Amazon account and viewing the Amazon page of the product you want to buy, click "Add to Cart". Click the button that says "Proceed to checkout (1 item)".

Select a shipping address from the available options and click the button that says "Use this address" OR click "Ship to a new address" and enter in a new address.

This is the step where you apply your coupon code! In the field that says "Add a gift card or promotion code", enter your coupon code and click the button that says "Apply". If the coupon code works, you will see the discount applied in the Order Summary. Select your payment method and click the button that says "Use this payment method" OR add a new payment method using the links in the "Add a payment method" section. Look over and ensure your purchase details are correct, then select a delivery option. Before clicking the button that says "Place your order", please make sure that the coupon code you used was applied! Click the button that says "Place your order".

Congratulations! Your product will be on its way soon. We hope you love the product!

Q: What if the coupon code I was given doesn't work?

If the coupon code doesn't work, please contact the seller at the email address they provided.

You can find this contact email in the "Deal Requests" page of your Vipon account.

You can also find this contact email in the email that notified you that you were approved to purchase the product.

All About Author Central

What you can do on Author Central

The Author Page on Amazon. com provides a handy place for customers to learn about you. Helping customers get to know you is an effective way to introduce them to—or better educate them about—your books. On the Author Page, we display essential information about authors—including bibliographies, biographies, author photos, and even feeds to blog posts. (Check these examples: William Shakespeare, Delia Smith, and Stephenie Meyer.)

You use Author Central to personalize the contents of the Author Page dedicated to your books.

Here’s how to start:

Set up your Author Central account if you haven’t already done so. In Author Central, click the Profile tab. You’ll see sections for adding or changing your biography, photos, videos, speaking or other events, and blog feeds. Click the Add or Edit link next to a section. Instructions appear, along with space to add information.

If you don’t add information to a section, that section does not appear on the Author Page. Sections are always available in Author Central so you can add or change the information later.

Getting an Author Page for your books

We start the creation process for an Author Page as soon as you sign up for Author Central. It can take 3 to 5 days for the Author Page to appear on the Amazon. com site. You can begin adding content to an Author Page as soon as you sign up. Once your Author Central account is set up and approve by a publisher, changes appear on the Author Page within 24 hours of the time you add them in Author Central.

Adding or changing content

Making your book available on Kindle

Our goal is to have every book, ever published, in any language available for Kindle customers to purchase and begin reading in less than 60 seconds. If your book is not yet available on Kindle, we’d like to help you reach this quickly growing market. If you hold the electronic rights to your book and would like to convert and sell it in the Kindle format using Amazon's self-publishing tools, visit Kindle Direct Publishing. If your publisher holds the electronic rights to your book, contact them directly and ask them to make it available to Amazon for sale on Kindle.

Enrolling your book in Search Inside the Book

If you hold the copyright and marketing/promotion rights to your book and would like to enroll it in Search Inside, you can enroll it here.

Linking to Amazon’s Author Pages

We hope you will link to the Author Page from your website, because we think the Author Page is a great place for readers to access all editions of your work. You can use your Author Page URL in your profiles on sites like Facebook and Twitter, or promote your Author Page using services such as Google Ads or Facebook Ads, subject to the policies of those advertising service providers. And, if you like, you can join Amazon Associates for free and earn up to 10% in referrals by featuring Amazon products on your web page.

Help on questions not covered here

Whenever you click a link to add or edit content, we’ll give you instructions for continuing. But if you have any questions, click the Contact Us link at the bottom of every page. You can also click that link to give us feedback.