Amazon. com Help Support Options & Contact Us

How to Contact Amazon

Updated: August 23, 2019

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If you have a question about an order or an issue with service, contacting Amazon using their online contact form at https://www. amazon. com/gp/help/customer/contact-us/ is normally the best course of action. When you use the form, you can schedule a phone call or chat with a representative to discuss the issue. If you can’t use the "Contact Us" page, you can reach Amazon customer service by calling 1-888-280-4331 directly. Once you speak with a representative, you should be able to find a fair solution to your problem relatively quickly!

This is the official customer support page of Amazon, which contains options for contacting them about a variety of issues.If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Amazon directly by calling their customer service number at 1-888-280-4331.

Talking to Customer Service

If you’re having trouble staying calm, try repeating some of these phrases to communicate politely and effectively with the expert.

"I know this isn't your fault, I just want to find a way to resolve this fairly."

"Thank you so much for your help so far, I know this wasn't your issue or mistake."

"I know this was just an accident, I'm just hoping to find a way we can make sure things end."

"I really enjoy using Amazon, which is why I'm confident we can find a way to fix this issue."

Patience is key with customer service at big companies like Amazon. Stay level headed and take your time for the best results.

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Article SummaryX

If you want to contact Amazon, you can call their customer service by dialing 1-888-280-4331. Another way to contact Amazon is to use their online contact form. To do this, first visit the Contact Us page on their website. When you’re on the page, answer their questions about your problem so they know what to help you with. Once you’ve explained your issue, choose whether you want to chat with a representative or speak to someone on the phone. If you have a simple problem, like you want to track a package, then you should use their online messenger. Alternatively, if your problem is a little more complicated, such as issues with billing, then you should choose the phone option so they can better assist you. When you select to be contacted by phone, be prepared to receive a phone call from their customer service within a few minutes. For more help, including how to contact Amazon through social media, keep reading!

Article Info

This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Together, they cited information from 10 references.

How to Contact Amazon Seller Support by Phone and Email

As an Amazon seller, we all need to contact Amazon everyday for issues related to customers, orders, reviews, listing, etc.

Amazon has tons of support teams located all over the world. If we contact the wrong team, we may not get the desired support we need.

Share and bookmark this list now as it contains all contacts that every Amazon seller needs!

Find the Solution & Get Support Fast!

#1: How to remove review:

Get support > Contact us > Product and inventory > Product Review > FBA Issue

#2: How to remove feedback:

Get support > Contact us > Customer and orders > type the order ID and click the “next” > choose the “Customer Feedback Removal Request”

#3: FBA related issues:

Get support > Contact us > Fulfilled by Amazon > FBA Issue

#4: Inventory feed/template:

With Bach ID: Get support > Contact us > Products and inventory > Issue with listing products > Provide a Bach ID

Without Bach ID: Get support > Contact us > Products and inventory > Issue with listing products > I don’t have an ASIN or SKU > Next> Inventory file upload issues

#5: Fix/Merge/Split product page:

Get support > Contact us > Products and inventory > Product page issue > Fix a product page/Merge or split product page

#6: Ads related issues:

Get Support > Contact us > Sponsored Products

#7: Tax issues:

Get Support > Contact Us > Other Issues – Tax Questions

#8: B2B Issues:

Get support > Contact us > Amazon Business Selling > Amazon Business Selling Questions

#9: Amazon MWS API Issues:

Get support > Contact us > Marketplace Web Service (Amazon MWS) > Registration and access / API services

#10: Suggest to Amazon:

Get support > contact us > other issue > make a suggestion

#11: Report Listing Abuse:

Get support > contact us > other Issues > report a violation > Report listing abuse

#12: Report A Violation:

Get support > contact us > other Issues > report a violation > Report a violation

#12: Report Infringement:

#12: Open Amazon Business:

Seller Central > Settings > Account Info > Your Services (Manage) > Amazon Business

#13: Downgrade seller account:

Seller Central – Settings – Account Info – Your Service (click Manage) – Sell on Amazon [Downgrade]

#14: Update Email address:

Seller Central > Settings > Login Settings > change Email Address

#15: Update phone number:

Seller Central > Settings > Account Info > Business Information (click Business Address) > Primary Phone

#16: find pending orders:

Seller Central – Orders – Manage Orders – Advanced Search - Date: Date Range: select date and Order Status: Pending – Search

#16: check inventory age:

Seller central – Inventory – Manage Inventory – Inventory Dashboard – Inventory age

Category Ungate: How to request approval for restricted categories?

In Seller Central, click the inventory link and select Add a Product. Run a search for the item you wish to sell. In the search results, click the Listing limitations apply link across from the item. Click the Request Approval button to begin the application process.

To check the status of an application, return to the Add a Product tool and click the Selling application status link located toward the top of the page.

Be fully prepared before you Contact amazon for support

The FBA (Fulfillment by Amazon) department helpline is available 24 hours a day. Calling between 9:00 am to 4:00 pm Central Time will queue in quality representatives.

Spanish Seller Support

There are Spanish support services available for those who live in any Spanish-speaking country. The US representative will transfer you upon request or the moment they hear the language spoken.

Moreover, emails ending with .mx is the best way to get seller support help in Spanish.

India Seller Support

Https://services. amazon. in/ are for vendors who live in India to communicate with a representative who will reply within 24 hours. Contacting any of the emails ending in .in is the best way to get help.

Seller Support Phone NumberDial the toll-free telephone number 1-866-216-1072 for general USA support related to complaints, billing issues, or account activity by following the prompts. An Amazon’s sales representative is offered to US sellers, but there is no phone support options for those living in India.

Live Chat Option

Https://www. amazon. com/gp/help/contact-us/general-questions. html Offers Live Chat for all sellers, but you will need to login to your Amazon account to access this feature.

Be Prepared

Make sure to have all your questions written down for when you forget to ask something. We suggest you tell the rep your issue slowly and individually because cramming in questions might confuse them

Info Checklist:

There are several pieces of information the call in representatives will ask for including:

Seller name or Business name Address on file Customer order number Last four digits of bank account or credit card on file

If you do not have this information they can only answer basic account questions.

Keep in mind, if one customer support service representative cannot help you, then ask to speak to another one who can. You will learn that sometimes representatives are not experienced enough or they do not fully understand your issue, so another rep might offer a better solution.

You can always ask to speak to someone in upper management like a supervisor or manager or call back for another representative. Always get the rep’s name so you can keep in touch with them about the issue via email or leave a bad review if they give you incorrect or contradictory information, which happens sometimes.

The Amazon Support Page offers basic solutions to frequently asked questions, including changing a listing, contacting a buyer, Fulfillment by Amazon, product and inventory, payment and fees, policy information, sponsored products, and shipping info.

Email Support For Account Issues:

Do research about the issue Be very specific about the issue when talking to a rep by structuring sentences clearly in a concise way Require a plan of action for suspensions related to policy violations Add what could be the of cause the issue Keep track of any response emails so you can refer to them in future calls Call them back if you do not receive any response emails within the allotted timeframe

That is how you can do it!

Contact Amazon by Email

Dial in this number for phone support: 1-866-216-1072 (For Amazon individual sellers)

Contact Amazon by Email

Amazon CEO Jeff Bezos’s Email:

Amazon Official Emails:

Apply for Vendor Express:

Seller Performance Review:

Brand trademark infringement：

After the infringement of intellectual property rights

Get the unpaid earnings after your account is closed by Amazon:

Appeal for payment after account is closed:

Appeal for product quality issues:

Amazon. com Help: Support Options & Contact Us

Need Help? Let's Get Started

Whether you have account or technical questions, we have the answers you need through our support options for developers.

Get in-depth technical and business support in our articles for developers

Engage with other developers and get questions answered by Amazon experts

Find answers to questions about the developer portal, APIs, tools, and more

Do you need help with payments, APIs, submission guidelines, or marketing materials? Maybe you just want to talk with other developers who are working on new Alexa skills. Browse our FAQ for common help topics, check out our knowledge base for top-requested developer issues, or join the conversation in our forum community. Need account or certification-specific help? We can contact you over email for personalized support.

Amazon. com Help: Support Options & Contact Us

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