Amazon. com Help: Shipping and Packaging

Our online Returns Center will guide you through the process--you can even print out a mailing label so you won't have to wait in line at the post office. Just leave the package for your mail carrier to pick up, and we'll notify you via e-mail when we've processed your refund.

You'll be pleased to know we'll accept returns of items purchased between November 15, 2001, and December 31, 2001, until January 31, 2002.

Within 30 days of receipt of your shipment (including gifts), you may return any of the following items to Amazon. com, for any reason, for a full refund (we'll also refund the shipping cost if the return is a result of our error):

Any book in its original condition (or that we recommended and you didn't enjoy) Any unopened (still in its plastic wrap) CD, DVD, software, video game, cassette tape, vinyl record, or VHS tape Any downloadable software title Any item from our Electronics store or other stores in new condition with original packaging and accessories

Please note that we can process returns and refunds only for items purchased from Amazon. com. (See below for policies regarding items purchased from our partners.) We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will be charged a restocking fee at our discretion. We cannot accept items returned after 60 days.

Special Exceptions

Computers and cell phones. These items cannot be returned more than 30 days after delivery. Cell-phone service plans. If you want to cancel a cell-phone service plan you purchased via Amazon. com, you'll need to contact your wireless service carrier. Please note that the carrier may apply early-termination fees. e-Books. We are currently unable to accept returns of e-books. Gas-powered items. For safety reasons, we are unable to accept returns of gas-powered items. Please contact the manufacturer directly for return information. Magazines. Want to cancel a magazine subscription? Whether you received it as a gift or purchased it yourself via Amazon. com, call magazine customer service at (800) 586-2199. You'll receive a refund for any remaining issues.

Returning Items from Amazon Marketplace, Auctions, or zShops

If you're returning an item purchased from Amazon Marketplace, Auctions, or zShops, please contact the seller directly.

Returning Items from Toysrus. com or Imaginarium. com

Items purchased or received as gifts from our toy store are easily returned to Amazon. com via our online Returns Center. Please note that any items purchased from our toy store can be returned only to Amazon. com and not to a Toys "R" Us or Imaginarium store location.

Returning Items from Babiesrus. com

Items purchased or received as gifts from our Baby store are easily returned, either to Amazon. com via our online Returns Center or to a Babies "R" Us store near you. Please note that if you decide to return an item to a Babies "R" Us store, the Babies "R" Us return policy (rather than Amazon. com's) will apply. Also note that any items not purchased specifically from our Baby store (including baby-related items such as toys, books, music, videos, etc., purchased from our other stores) can be returned only to Amazon. com and not to a Babies "R" Us store.

Returning Items from Borders Teamed with Amazon. com

Items purchased or received as gifts from Borders teamed with Amazon. com are easily returned to Amazon. com via our online Returns Center. Please note that any items purchased at Borders teamed with Amazon. com can be returned only to Amazon. com and not to a Borders store location.

Returning Items from Target at Amazon. com

Target purchases made online at Amazon. com may be returned via Amazon. com's online Returns Center only, and not to a Target store location or Target. com. Amazon. com's return policies apply. Target GiftCards are not returnable and cannot be replaced if lost or stolen.

Returning Circuit City Items Purchased Online via Amazon. com

Amazon. com cannot accept returns of items purchased from Circuit City. Instead, you may return or exchange these items at any of the nearly 600 Circuit City locations nationwide or to the Circuit City Returns Center. See Circuit City's refund and exchange guidelines for more information.

Exchanges of Damaged or Defective Items

Amazon. com can exchange items only if they are defective or damaged. To exchange an item, visit our online Returns Center.

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.

Returning a gift?

If the item was marked as a gift when purchased, you'll receive a gift certificate for the value of your return, which can be used at any time toward your purchases at Amazon. com. The gift certificate will be mailed to you at the same address to which the order was shipped. (Don't worry--we won't let the gift giver know about your return.)

If the item wasn't marked as a gift when purchased, we will send a refund to the gift giver, and he or she will find out about your return. To determine whether your item was marked as a gift, check the packing slip that came with your gift shipment. If it shows prices, your item wasn't marked as a gift.

Did you use a promotional code or certificate?

If you paid for all or part of an item you want to return with a promotional coupon or code, that part of your refund will be credited to your account, available to use the next time you place an order at Amazon. com. Please note, however, that promotional credit may be refunded and reused only if the promotion has not yet expired.

Packing and Sending Your Return

Just a few simple steps: Visit our online Returns Center and obtain a shipping label. Pack the items along with the packing slip (receipt) securely in a box. You can use the box the items arrived in or another box, if you prefer. Affix the shipping label to the outside of the box. Leave the package for your mail carrier to pick up.

Please note that return mailing labels obtained from our online Returns Center are valid for domestic returns only. In addition, if you use a mailing label provided by our Returns Center and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.

Lost Your Packing Slip?

Don't worry! If you ordered the item yourself, you can still return it via our online Returns Center. What if the item was given to you as a gift, and you don't have the packing slip or the order number? No problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the appropriate address below:

For all products except desktop and notebook computers and cell phones: Amazon. com - Returns 1850 Mercer Rd., Suite 100 Lexington, KY 40598

For desktop and notebook computer returns: Amazon. com - PC Returns 2646 Rainier Ave. South Seattle, WA 98144

For cell-phone returns: Amazon. com 1728 Briercroft Ct. Carrollton, TX 75006

Still have questions? Search help or contact us.

Track Amazon package in UK, Canada, Australia, Germany, France, Spain

After an order has shipped, you can track your packages on Amazon. com, Amazon. co. uk, Amazon. ca, etc. From Your Orders, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

Amazon Logistics Package Tracking

Since, Amazon does not allow tracking Amazon Logistics deliveries with regular tracking numbers, you need to use original tracking link you received from Amazon in a shipping confirmation email.

Open shipping confirmation email from Amazon. Click on 'Track your package' link in the email. Wait until web page loads. Copy that page link to clipboard Paste the link you copied into search field above or add it to Parcels app.

Amazon tracking order without login

Amazon order tracking is possible with logging in. All you need to do is copy tracking page link and add it to Parcels mobile app, or paste link on ParcelsApp. com

Amazon track parcel

To track your Amazon delivery go to Your Orders page on Amazon. Click "Track Package" button, you'll be taken to tracking page, where you can find courier tracking number if shipped by DHL, USPS, UPS, Intelcom, China Post, etc.

If delivery is by AMZL_US, Amazon, Amazon Logistics then the only way to track is to copy that page link and paste it on ParcelsApp. com or refer to Amazon Your Orders page everytime you need to know where your order is.

Amazon Tracking ID TBA

This is the Amazon special delivery for same day-2 day delivery and is used in larger cities. Tracking numbers starting with TBA should show a carrier as AMZN_US, Amazon or Amazon Logistics, and there’s absolutely nowhere to track the package since it’s done by courier from local warehouses and not common carriers.

The only way to track such deliveries is by going to Your Orders section of Amazon or by copying tracking link after clicking "Track Package" button in Your Orders and pasting in on ParcelsApp. com

Amazon US Tracking

Amazon. com has begun contracting deliveries through a variety of regional carriers. Some national carriers use regional carriers to deliver your package. When this happens, your tracking information may not be accurately reflected on the national carrier website.

Some exceptionally large or heavy items may be shipped by a specialty carrier such as CEVA, ABF, Pilot, or XPO. Parcel Pool is used for standard deliveries to Alaska and Hawaii, and OnTrac is used for same-day deliveries to Seattle.

Most popular carriers used by Amazon to deliver packages are UPS, USPS, FedEx, DHL, ECMS EXPRESS, Landmark Global, LaserShip, Amazon Logistics (AMZL_US)

Amazon UK Track Order

If Amazon. co. uk provided you with a tracking number for Your Order, the carrier may have more information than the Amazon. co. uk website. Track your Amazon. co. uk packages with ParcelsApp. com to get up-to-date information about your order.

Amazon Canada Tracking Order

After an order has shipped, many packages can be tracked on Amazon. ca. You can find tracking information in your order details.

If tracking is available, you can track your package via the Your Orders page or by copying and pasting package tracking number on this page into search field above. The shipping method and carrier for your package will be listed in your account and in your shipment confirmation e-mail.

Tracking Amazon Logistics France

Follow the procedure describe above in Amazon Logistics Package Tracking section to track your Amazon Logistics France delivery.

Amazon India Tracking or Amazon Transportation Services tracking

Amazon India uses several courier partners, such as Shipped by Amazon, this is Amazon Transportation Services delivery and Amazon will share the delivery agent's contact information on the day of delivery.

Amazon Transportation Services

Amazon now has an internal transportation division called Amazon Transportation Services (ATS). Amazon has purchased a large number of tractor-trailers in addition to cargo airplanes which will transport 100% Amazon cargo.

ATS will accelerate last mile delivery services and assist in rapid deliveries. Currently, Amazon works in sync with many courier companies such as DHL, Blue Dart, Gati and even Indian Post to deliver across nearly 19000 pin codes in India. Interestingly, Amazon is late in setting up its own logistics company as Flipkart delivers via eKart and Snapdeal acquired Gojavas recently.

Despite the presence of many third party delivery service start ups, most well established e-tailers prefer to set up their own delivery companies for accelerating their delivery services and reducing dependence on third party service providers who could be delivering goods of competitors too. Another major reason being, botched up last mile delivery services could hamper their reputation and imply losing out in the race to lead the ecommerce segment.

Amazon track order by order number

Unfortunately, it's not possible to track Amazon order using only order number. If order was shipped by ordinary courier service like USPS, FedEx or UPS you can copy tracking number from Amazon Order page and track package using respective courier website or on ParcelsApp. com.

If the order was fulfilled by Amazon, from an Amazon Warehouse, then you should be able to track the progress from the “My Orders” page on the website or you can copy order tracking page link and track order on ParcelsApp. com

Amazon Shipping & Delivery Time

You'll see an estimated shipping or delivery date for each shipment on the order summary, just before you place your order. An estimated delivery date (or date range) will also appear in Your Orders after you've placed your order.

Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address), based on the shipping speed you've chosen. The transit time is calculated using business days, meaning Saturday and Sunday don't count toward the transit time (unless Amazon specifically offered a weekend delivery during checkout). Holidays are also taken into account when calculating the transit time.

Amazon item ordered, but it hasn’t shipped yet

Don’t panic. Amazon will not charge your credit card until the order has been confirmed. Until that point, you can still cancel the order by going to Accounts and Lists > Your Account > Your Orders and selecting Cancel Order.

Undeliverable packages

Occasionally packages are returned to Amazon as undeliverable. When the carrier returns an undeliverable package to Amazon, you will be issued a full refund (including shipping charges).

Reasons for Undeliverable Packages:

Item is too big for a P. O. Box. Some items are too big to ship to a P. O. Box and must be shipped to a street address. Address Format. If a post office box address was entered in a format Amazon system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P. O. Box, and that orders can ship to you via means other than the U. S. Postal Service. Secure Location. Your package may be returned to Amazon if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby. Damaged During Transit. If a package is damaged on its way to you, the shipper may return it to us without attempting delivery. Unable to Access. Your package may be returned to Amazon if the carrier can't access the delivery location due to no access code, call box number, or buzzer information, and can't obtain the information after multiple attempts. Refused by Recipient. If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error. Failed Delivery Attempts. Most of Amazon's carriers make three attempts to deliver a package. Packages that contain more than $1300 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. After three attempts, the package will be returned to Amazon.

Amazon package lost?

Have you ever waited for an Amazon delivery that never showed up? Your package may have been “lost in transit.”, or as message in Amazon Orders section says: "Sorry, your package was lost in transit. Please contact Amazon for the next steps", or “Lost by carrier – undeliverable”.

Before contacting Amazon support make sure to track your Amazon package with our postal tracker, that has integration with over 400+ courier services and may find some new information about your missing package.

Amazon package delivered but not received

Does your Amazon order page say my package was directly handed off and delivered but you’ve received nothing? If you are in the same situation then don’t panic because Amazon will refund your all money in case your order will not deliver to your doorstep.

Check courier company that delivers the package, if it’s AMZL (Amazon Logistics) then it could mean a few things:

The driver is still on his way The driver accidentally hit that option and the device they have to use doesn’t allow a driver to go back and change it. The package was misdelivered.

If you do not see your package but the end of the day, usually about 8 pm or so, then call the delivery company and see if they can help you from there.

Finding a missing package that shows as delivered

What to do if your package shows as delivered but you can't find it.

First, check your neighbor or someone else accepted an order at your address. Do you have Amazon Locker? Look in your letterbox; some deliveries use multiple carriers, including the regular postal service. Check around your delivery location, Package may be available at your nearest safe place like a garage or porch. You might also find the notification of attempted delivery in your letterbox. If attempted delivery notification is available then follow the instructions to arrange collection of the package or you can also request for redelivery. Sometimes delivery driver not able to find your address because you entered a wrong address. So must check the shipping address was correct on your order.

If you are not in rush then wait for the next 36 to 48 hours. Sometimes package tracking shows as delivered while still in transit.

Amazon tracking information not updating or Amazon shipping not updating tracking?

If Amazon tracking information is not available this may be due to the timing of tracking-database updates by the carrier, the sophistication of a particular carrier's tracking system, or the lack of full integration into Amazon's tracking systems.

If the estimated delivery date for your package has passed and your tracking information hasn't changed, please allow an additional day or two for the package to be delivered. Usually packages arrive on or shortly after the estimated delivery date.

Here are some reasons why tracking information may not be available:

The first package scan may be upon arrival at a regional hub near the destination. This is common when shipping volume is high and packages are processed in bulk. Until this first scan, the carrier may not acknowledge receipt of the package. The first package scan may not be until delivery. Some shipments, such as Standard International shipments, are not trackable. Marketplace sellers sometimes do not provide Amazon with tracking information for their orders.

About Amazon

Amazon is an American multinational technology company based in Seattle, WA that specializes in e-commerce, cloud computing and artificial intelligence. Amazon is the largest e-commerce market and cloud computing platform in the world in terms of revenue and market capitalization.

Amazon was founded by Jeff Bezos on July 5, 1994 in Bellevue, Washington. The company initially started as an online marketplace for books but later expanded to sell electronics, software, video games, apparel, furniture, food, toys, and jewelry.

Download Parcels app for iPhone or Android to always know where your packages are, and get Push notifications when package tracking changes.

Amazon. com Help: Shipping and Packaging

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Amazon. com Help: Shipping and Packaging

Don’t let your boss or government block you from your favorite sites. When you connect to a website through our web proxy, you aren't actually connecting to the website you're viewing.

Anonymous Browsing

Instead of connecting directly to a website, let us connect to the website and send it back to you, and no one will know where you’ve been.

Security, identity fraud

Hide your IP online, unblock any banned sites such as facebook and twitter, protect your online privacy.

Why ProxyPy?

Popular Sites Supported

We support access to all popular large sites, such as facebook/google.

MORE SPEED, MORE SECURITY

Our servers are more secure and efficient with the ProxyPy v3.0 engine

Large number of available servers

We have the United States, Europe, Asia Pacific and other real servers.