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How to Contact Amazon



Updated: August 23, 2019



This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Together, they cited information from 10 references.



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If you have a question about an order or an issue with service, contacting Amazon using their online contact form at https://www. amazon. com/gp/help/customer/contact-us/ is normally the best course of action. When you use the form, you can schedule a phone call or chat with a representative to discuss the issue. If you can’t use the "Contact Us" page, you can reach Amazon customer service by calling 1-888-280-4331 directly. Once you speak with a representative, you should be able to find a fair solution to your problem relatively quickly!





This is the official customer support page of Amazon, which contains options for contacting them about a variety of issues.If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Amazon directly by calling their customer service number at 1-888-280-4331.























Talking to Customer Service



If you’re having trouble staying calm, try repeating some of these phrases to communicate politely and effectively with the expert.



"I know this isn't your fault, I just want to find a way to resolve this fairly."



"Thank you so much for your help so far, I know this wasn't your issue or mistake."



"I know this was just an accident, I'm just hoping to find a way we can make sure things end."



"I really enjoy using Amazon, which is why I'm confident we can find a way to fix this issue."



    Patience is key with customer service at big companies like Amazon. Stay level headed and take your time for the best results.


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Article SummaryX



If you want to contact Amazon, you can call their customer service by dialing 1-888-280-4331. Another way to contact Amazon is to use their online contact form. To do this, first visit the Contact Us page on their website. When you’re on the page, answer their questions about your problem so they know what to help you with. Once you’ve explained your issue, choose whether you want to chat with a representative or speak to someone on the phone. If you have a simple problem, like you want to track a package, then you should use their online messenger. Alternatively, if your problem is a little more complicated, such as issues with billing, then you should choose the phone option so they can better assist you. When you select to be contacted by phone, be prepared to receive a phone call from their customer service within a few minutes. For more help, including how to contact Amazon through social media, keep reading!



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This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Together, they cited information from 10 references.



California Amazon Sellers Reporting Sales Tax Disclosure





Recently some of our California TaxJar customers have received this message in their email:





Here’s the text transcribed:



Amazon has received a valid and binding legal demand from the California Department of Tax and Fee Administration (CDTFA) requiring that Amazon disclose the following information about your business in 2017:




    Contact information (name, address, and email) US Taxpayer Identification Number



To comply with our obligations under the law, we plan to provide this information to the CDTFA by November 6, 2018. In many cases, sellers who register and file taxes in California already provide information on their Amazon business as part of their tax filings. Because each seller’s business and tax needs are unique, we encourage you to consult with a tax advisor to answer any questions you may have.



You also may refer to the following resources in Seller Central:



Thank you for selling on Amazon,



What does this notice mean for Amazon sellers?



This is just another example of state taxing authorities, hungry for their share of eCommerce revenue, doing whatever they can to ensure that sellers with a presence in their state are registered, collecting, and remitting sales tax.



In the brick and mortar world, sales tax compliance has always been a cost of doing business. After the recent supreme court ruling, this same reality is becoming true for eCommerce and marketplace sellers.



If you are currently selling on Amazon and not collecting sales tax in the state of California, you will most likely get a letter from California.



Has this happened before?



We’ve seen this happen with Amazon sellers in New York, but the goal of their inquiry was slightly different than this one in California. In New York, it seemed that the aim of their investigation was to identify sellers who were collecting sales tax on Amazon purchases and pocketing the amount collected, which is unlawful in any state.



What does this notice mean for the future?



In the eCommerce world after South Dakota vs. Wayfair, it’s clear that the states are ready to take action. We’ve heard rumors leading up to this, and this is the second time that we’ve seen it actually happen – state taxing authorities are talking to Amazon. And they’re asking for 3rd party seller information.



We don’t expect the California and New York requests will be isolated incidents.



At TaxJar, we often talk about your risk tolerance. For example, if you live in California and have been selling on Amazon for two years, but only started collecting sales tax one year ago, then the CA Department of Tax and Fee Administration (CDTFA) may find that you owe the sales tax you should have collected from your buyers. If you were a tiny seller in that first, non-compliant year, then the interest and penalties may not harm your business’s bottomline. But if you should have collected a large amount of sales tax – and didn’t – you may have a larger exposure to risk that you should look into.



If you decide not to comply with sales tax obligations, always consider your risk. Here’s our post on “When to Register for a Sales Tax Permit” that may help you weigh risks vs. rewards for your situation.



Ultimately when & where you register for a sales tax permit is up to you. The only way to guarantee that your business is not at risk for an audit or investigation is to comply with the states and collect & remit accordingly.



I’ve never sent inventory to California, why did I receive this notice?



If you’re using Fulfillment by Amazon (FBA) to sell your products on Amazon, you may not have ever shipped inventory directly to California. However, in order for Amazon to provide 2-day shipping for your products, their logistics algorithms will take your inventory and ship it to multiple locations across the country to optimize for delivery speed. Sellers just getting started aren’t typically not aware of the sales tax implications that using Fulfillment by Amazon (FBA) has on their business.



After all, many sellers assume that if you don’t know where your merchandise is, the state can’t expect you to know where to register for your permit to collect sales tax. Right? Wrong.



Amazon Fulfillment reports do tell you where your inventory has been stored for any given period of time, it’s just not easy to figure out. For an instant look of where your inventory is stored, TaxJar will help you determine where you may have nexus due to Amazon FBA.



Simply start a free trial and look for the brown Amazon badge on your TaxJar dashboard.



And lastly, if you’re new to sales tax on Amazon completely, I recommend reading through our Amazon Sales Tax Guide to get up to speed.



Can TaxJar help me register for a sales tax permit in California?



Yes! TaxJar can help connect you with CPAs that will assist you in registering for a sales tax permit in any new state. Visit TaxJar. com/helpme and complete the form. If you’d prefer to register on your own, we have detailed instructions on how to register for a sales tax permit in California.



Check back here for more updates about sale tax compliance, Amazon and eCommerce as we receive them. Have questions or comments about sales tax on Amazon? Start the conversation in the comments.



Explore opportunities





Alexa Science Manager



For more than 15 years, Chao has been conducting speech recognition and natural language processing research in academia and industry focused on creating systems that can engage with humans more naturally.



Chao, who joined the Alexa Machine Learning team less than two years ago to focus on multimodal machine learning technologies, is still amazed at just how well Alexa interacts with customers.



“Since 2000 I’ve been focused on developing spoken language and machine translation systems that can engage with humans more effectively, and hopefully break down language and other barriers,” Chao says. “We’re still far from systems that truly understand the meaning of what we’re saying, but the progress we’re making with Alexa is incredibly exciting.”



Chao earned her PhD in electrical engineering and computer science from the Massachusetts Institute of Technology in Cambridge, Mass. Previously, she obtained a bachelor’s degree in biomedical engineering from Tsinghua University. When she’s not focused on making Alexa smarter, Chao enjoys spending time with her family, the outdoors, and sometimes both simultaneously.



Amazon. com Help: LiveExpert





In a series of insightful and humorous vignettes, this book reinforces moral values that all parents want their children to embrace, such as honesty, courage, tolerance, integrity, hard work and loyalty. Writing from the viewpoint of a reasonable, middle class husband and father, Walker provides some welcome perspective in a world that seems to have lost its moral direction.



* * * All Synopsis of above books are copyright protected by Amazon. com * * *



PNN Members' Reviews



E-mail your personal review to BookReview@sfpnn. com



Sharon Palmer



Author of the column, "Not Dead Yet!," which appears in PNN every Monday, Sharon's story, "Toothless Grin" which was featured as a PNN Special Edition and ran in Heartwarmers4u is now being published in several books under the titles "Toothless Grin" and "Something To Make Me Happy." Look for Sharon's work in the following selections.





Book Review by Sharon Palmer



All of the stories in this book (Stories For The Extreme Teen's Heart) are incredible, and make you think, bring a tear to your eye, or both. You're left with a deep-down warm feeling that is more than comforting -- it makes you want to go out and do something nice for someone so you can keep that feeling going. I wrote one of the stories (on pp. 61-62), and am humbled to have my story included in such a wonderful book with so many brilliant authors. Thank you, Alice and the "Teen Team," for making that happen!

Blessings, Sharon Palmer

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