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Customer Service Team Lead, Amazon Virtual Contact Center & Military Spouse

“Being a military spouse can be sometimes a little isolating. I have a bond with my customers. I'm making a new friend every time I take a phone call.”

About six years ago, the Tierce family moved from central California to Joint Base Lewis-McChord in Washington state. Sabrina's husband, Joshua, is a U. S. Army medic. She was nervous about finding a job with some flexibility because her daughter is diabetic.

"If I got a phone call from the school saying her blood sugar is high or low, I'd have to put everything on hold and leave immediately," Tierce said. "That was hindering me from getting a job, until I saw an ad from Amazon about working from home. The customer service position involved taking phone calls that were routed to you personally. It was amazing that this was even a possibility."

Amazon's Virtual Contact Centers support customers around the globe who are using Amazon's websites, shopping apps, and digital products such as Kindle, Echo, and Alexa. Tierce is now a customer service team lead with Amazon, managing 18 customer service associates who also work from their homes in several states across the country.

In addition to being available to help her daughter if needed, Tierce enjoys other benefits of working from home for Amazon. "Being a military spouse can be sometimes a little isolating," Tierce added. "I have a bond with my customers. I'm making a new friend every time I take a phone call."

"The greater value, she said, is the peace of mind her husband has because the family has a stable, secondary income. If they need to relocate for the military, she could work from home for Amazon in another state. This was recently the case when they received orders to move to Fort Knox, KY in November of 2017.

There is another advantage to her job. "My commute is about 15 paces," she joked. "The worst part of my day is if there's a Lego on the stairway because that's a rough commute to work."

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Amazon. Com - The World's Largest Internet Company

Amazon. com is the world's largest Internet company. It started out as an online bookstore in the middle of the 1990s and grew Gradually over the years. Today Amazon sells almost everything from CDs and DVDs to Sportswear and electrical Appliances. The company also produces its own Tablets and e-readers and lets users upload their own photos and other files to the Amazon-based Cloud.

Amazon offers its Services all over the world. It Operates its own websites in the UK, Germany, China, Australia, as well as many South American and Asian countries.

Amazon. com was Founded by Jeff Bezos in 1994. It first Operated out of a small garage in Washington state. Within a year Amazon offered hundreds of thousands of books. People could not only order books from an online catalogue but also write their own Reviews. In 1997 Amazon. com started trading Shares on the NASDAQ Stock exchange. By 2000 it made over a Billion dollars in Sales.

As time went on Amazon. com grew Gradually. It bought many of its Rivals and today Cooperates with other companies and lets them sell their products via the Amazon website.

In 2007 Amazon went a step further. It surprised the electronics world with a Revolutionary eBook reader, the Kindle, which today Dominates the market. In 2011 a tablet computer followed, the Amazon Fire. In the following years the company started selling music downloads and Videos on demand. Amazon Customers can Store everything they buy on their private cloud and download it anytime they want.

Today, Amazon. com Serves 20 million Customers every day. Its Annual income is over 34 billion dollars.

There are a number of reasons for Amazon’s success. One of them is company Founder Jeff Bezos himself. TIME magazine’s “Man of the Year” of 1999 is a Visionary, an Ambitious businessman who is not afraid of taking risks, even if it means a Downturn for the company at first. Amazon’s website tries to Personalize the buying Experience for its customers. It knows what you want and what you are interested in.

Although Amazon. com is the biggest internet Retailer in the world it is often criticized. Economic experts say that Amazon is turning Internet business into a Monopoly. Others Point out the bad working Conditions for Amazon Employees.

Amazon is a business Empire that sells almost anything cheaper and faster than anyone else.

Amazon. com. au Privacy Notice

Last updated: 5 December, 2017. To see what has changed, click here.

Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice applies to information collected by Amazon Commercial Services Pty Limited or its affiliates ("Amazon") in connection with amazon. com. au and other sites and services operated by Amazon as we disclose to you.

What Personal Information About Customers Does Amazon Gather?

The information we learn from customers helps us personalize and continually improve your Amazon experience. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services, for marketing communications, to update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and to recommend merchandise and services that might be of interest to you. We also use this information to improve our services, store, websites and applications (together "sites"), prevent or detect fraud or abuses of our sites and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our sites or give us in any other way. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your browser accesses sites or advertisements and other content served by or on behalf of Amazon on other websites. Click here to see examples of the information we receive. Mobile: When you download or use apps from Amazon Appstore, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. For more information about how to do this, click here. E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mails from Amazon if your device supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. Information from Other Sources: We might receive information about you from other sources and add it to our account information. Click here to see examples of the information we receive.

What About Cookies?

Does Amazon Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Amazon. com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. These Amazon entities may be located in other countries.

Third-Party Businesses We Do Not Control: We work closely with other businesses. In some cases, such as third-party sellers, these businesses operate stores at Amazon. com. au or sell offerings to you at Amazon. com. au. When you place an order from a third-party seller, information related to the order will be provided to the seller, and such information will be subject to the seller's privacy policy. In other cases, we operate stores, provide services, or sell or market product lines jointly with these businesses or make available third party features or services you may choose to use on Amazon. com. au. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party. These third parties may be located in other countries. Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. These service providers may be located in other countries. Marketing Communications: Sometimes and with the required consent we send communications to selected groups of Amazon customers on behalf of other businesses. When we do this, we do not give that business your name and address. You can manage the types of communications you receive, and opt out of certain communications, by adjusting your Customer Communication Preferences Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Amazon. com, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. Protection of Amazon and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Amazon, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice. With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

What About Third-Party Advertisers and Links to Other Websites?

Our sites may include third-party advertising and links to other websites. For more information about third-party advertising at Amazon. com. au, including personalized or interest-based ads, please read our Cookies and Internet Advertising policy.

Which Information Can I Access?

Amazon gives you access to a broad range of information about your account and your interactions with Amazon for the limited purpose of viewing and, in certain cases, updating that information. Click here to see some examples, the list of which will change as our sites evolve.

What Choices Do I Have?

Are Children Allowed to Use Amazon. com. au?

Amazon. com. au does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Amazon. com. au only with the involvement of a parent or guardian.

Complaints, Contact Information and Changes

If you have any concern or complaint about privacy at Amazon. com. au, please contact us with a thorough description, and we will try to resolve the issue for you. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us

You provide us information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through Amazon. com. au or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us ) or Your Profile; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; use our services such as Amazon Prime Video; participate in community features; provide and rate Reviews; and use product availability alerts. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; people (with addresses and phone numbers) listed in 1-Click settings; e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description and photograph in Your Profile; financial information; and driver's license numbers or other information used to verify your identity.

Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features like Best Sellers and recommended products; the full Uniform Resource Locator (URL) clickstream to, through, and from our sites, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our customer support. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our sites for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Mobile

Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device's settings menu. For information about specific devices, click here. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.

Information from Other Sources

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfilment, advertising, or other services; search term and search result information from some searches conducted through the web search features offered by our affiliate, Alexa Internet; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain services to some customers.

Co-branded and Joint Offerings

We may from time to time offer joint or co-branded products, offerings and services in conjunction with third party businesses.

Information You Can Access

Amazon - Statistics & Facts

The online retailer does not only lead in terms of desktop retailing but has also taken to mobile commerce. Amazon Mobile is one of the most popular retail apps in the United States. The Amazon smartphone app is also the second-most popular purchase channel of Amazon buyers in the United States.

Amazon also offers Amazon Prime, an annually paid membership offering free two-day shipping in the United States as well as discounted one-day shipping rates, which current users regard as one of the key reasons for subscribing to the service. Amazon Prime has since opened to other countries and has also expanded to offer instant streaming of selected movies and television shows through Amazon Instant Video and music. According to a survey of Prime households, Amazon Prime Video was the most popular value-added digital service, followed by music and e-book rentals. The average annual Amazon shopping expenditure of Amazon Prime members was found to be 1,400 U. S. dollars on the online shopping platform every year, compared to 600 U. S. dollars spending of non-Prime members. The most popular product categories of Amazon Prime shoppers in the United States were electronics and physical books, followed by e-books and personal care products.

The company also offers its own line of personal electronics, most importantly the Kindle electronics range. Originally offered as a basic e-reader, the Kindle has strongly influenced e-book sales. As of end-2014, Amazon has also made headway into smart electronics with its smart speaker called Amazon Echo, which in turn connects to the voice-controlled personal assistant service Alexa. User satisfaction with Alexa was generally high and Alexa's catalogue of skills has grown from just 130 upon its release in 2016 to over 80,000 skills as of December 2018. Amazon Echo and the smaller Echo Dot device were the smart speaker market leaders in the United States with an install base share of 21 and 21 percent respectively.

This text provides general information. Statista assumes no liability for the information given being complete or correct. Due to varying update cycles, statistics can display more up-to-date data than referenced in the text.

Interesting statistics

In the following 8 chapters, you will quickly find the 89 most important statistics relating to "Amazon".