Amazon. com Help Troubleshoot Smart Home Device Discovery Issues

Support for Echo Device

Facing Trouble while setting up Echo Device? Or Echo device is not reponding?

Read helpful Troubleshooting and setup guides to fix your Echo device.

Call Toll Free 1-877-773-5402

Troubleshoot Echo Alexa Device

Get the informational guides, including the best DIY methods. Helping you with easy and simple solutions to most complicated issues, here you’ll surely get worthy results. Below are most common issues with echo speakers.

Most Common Issues with Amazon Echo

The Echo Alexa device is vulnerable to many technical issues. Thus, it becomes obligatory to find these problems and match up with the right solution.

Getting Error 7.3.0.0.1 while downloading Alexa app. Echo Device can't see Wifi networks. Echo only playing sample music. Wifi network Keep disconnecting from echo speakers. Alexa Says" I am having trouble understanding you". Echo device cant play amazon prime music. Unable to Setup Pandora on Alexa device.

Problems of Amazon Echo Set up Echo not connecting to wifi after Modem Changed. Non-functioning Bluetooth speakers The red light display on surface and echo not responding Echo Audio Is Distorted & Muffed. Changed Location and suddenly, Echo stopped working Echo Doesn't Connect to an External Speaker

Troubleshoot Echo Set up Errors

Does Echo setup error 12:2:15:10.1, echo registration error 10:2:12:3:1, 10:1:113:40:1, 10:2:17:5:1 or Alexa 12:x:x:x error - stopping you from completing Amazon Echo Setup?

Fix Echo Wi-Fi Connectivity Issues

When Echo device doesn’t connect to Wi-Fi or displays 7:3:0:0:1 error, have streaming issues or keeps losing connection to Wi-Fi, then look for appropriate answers.

For the same purpose, check troubleshooting guides to fix ‘Echo won’t connect to Wi-Fi’ error.

Troubleshoot Echo Music Issues(Learn to Setup music in Echo)

If Echo device plays only sample songs, displays error setting up Pandora or Amazon Prime Music, or cannot find or import music files, explore the solutions here.

Read the step by step guided information to know and Setup Echo Music problems.

Troubleshoot smart home and hub issues.

Having Trouble Connecting Echo to a BT Home Hub Router or unable to connect smart home devices to Echo? Then, stop hovering around and get answers here!

Are Amazon Echo's issues bothering you? Feel free to contact us at

Setup Your Amazon Echo Device

Does it seem difficult to setup Echo? You can follow some of the crucial tips in this context and see, if the issue is resolved at your end only. If not, you can seek help from support team and set up your device perfectly.

Unpack your received Amazon Echo and place it near an electric socket. Note: Keep the device at least eight inches from a wall and window for avoiding other sounds obstruction. You can place your Echo device anywhere in house or office near the socket. Just make sure to place it near router Once the echo device turn on, you can see changing light rings at the top of device. If you are doing fresh setup, your echo will be in setup mode automatically If you are setting up your device after resetting, you have to press and hold "Action" button for few sections until you see orange light ring at the of the device Next, Download the Alexa App on your phone or computer that you wish to connect with Echo device. Once the App is installed successfully, login Amazon account to complete the setup process of the Echo device. If it’s a fresh setup i. e. your Amazon account has no other added device in the list, you’ll be automatically redirect to “Setup a new device” button. Else navigate to "settings"> "setup a new device" and choose the device you want to setup from the list. In next screen, choose your country langauge e. g if you bought echo from US then, choose "English(US)" and click "next" Now, Click on "Connect to wifi". If your device is not connected to wifi automtically then, navigate to your computer or mobile wireless setting. From the list of avaliable networks, choose a network with format "Amazon-XXX" Alexa Device will confirm it by saying " your echo is now connected" In next screen, you have to connect your echo device with router wifi. Just select your router SSID name click on it and enter the credential. In few seconds your device will be connected and Alexa will confirm by saying "your setup process is completed". And you will see an introductory video. Once you are connected with your Echo device, start communicating by giving instructions to it. In case, the problem persists then, contact support team 1-877-773-5402. Apart from these issues, if you're struggling with any other Echo features like playing music, get in touch with Support for Echo and get an instant fix.

Why Smart Dot Support For Echo Speakers

More than tech support--People support

Third Party Support

Smart Dot Support is an independent and third party Tech support provider for all Smart Home Devices. Expert in resolving software issues, you can contact us for Echo and other related products services 24/7 in 365 days.

Contact Support For Echo

For all Amazon Products under warranty, contact the manufacturer on 1-877-385-9365. In case, your problem for Echo devices still persist, you can dial 1-877-773-5402 and get the accurate + valuable result for the price you pay.

Support Plans

We have varied Support service plans suiting our customer’s requirement and profit. However, if you don’t wish to purchase any of the designed Support Plan, we also offer one-time setup and software repair services at $49.99/-

30-Days Money Back Warranty

Get all your Echo device issues at Smart Dot Support and receive relevant solutions from experts. With no more hours of waiting, now get the answer right away! If failed to do so, you can get your money back within 30 days.

Services We Provide

Smart Dot has a well-versed team of Echo device experts, who can resolve all your related networking, software, basic and advanced issues within no time. But, the provided service plans doesn’t include any hardware replacement or repair.

Unable to Fix the Issue

If you can't find your Echo's technical problem defined above, call us. We can explain on call, what Techies for Echo device can do more for you.

To get the issue resolved or know more what we're capable of

Dial Toll-free 1-877-773-5402 (US/Canada)

Is Amazon Echo not Working?

Read the Step by step troublehsooting guides to fix your Echo Device.

Alexa app Stuck on Setup? | App Not Working (Problem Solved!!) Amazon Echo Playing Sample Song Only Rather Than the Original - Problem Solved!! [Solved] Amazon Echo Error 7:3:0:0:1(WiFi) | Internet Not connecting View More Understanding & Troubleshooting Red Light Ring in Amazon Echo View More Bluetooth Compatibility Issues with Echo Devices - Solved! View More

How to Get Support for Amazon Echo

While searching for an appropriate solution to your Amazon Echo problem, have you stuck in the middle of nowhere? Then, stop hovering around and check your Echo's warranty. If it's still valid, straightway get to Official Support.

Besides this, there are many other ways to receive genuine Support for Amazon Echo. Here are few popular contact options to troubleshoot the problems faster.

Online Guides

Troubleshooting guides and articles here, can surely help you resolve one of the most common Echo issues. Working as a great resource for all Echo users, these articles have helped people fix their problems on their own. So, to access these guides refer the troubleshooting section that relates to your problem and fix it immediately

Live Chat Support

Looking for instant fix to your echo device? Chat support is a better option. Saving your time from reading tutorials or searching other possible ways out, here you can directly ask for the help. All you need is write your Echo issue on chat support page with the device details. The time you click on chat button to get started, you'll directly get in touch with one of the experts.

Phone Support

People who can't wait to get their Echo device fixed must call on Support for Amazon Echo. Available round the clock at your services, you can dial 1-877-773-5402 (US/Canada) to talk with a live human. Striving their best to get your issue resolved, they'll surely not let you settle for anything other than the Best!

In brief, all these above-defined services are good value-for-money. However, we recommend consulting the manufacturer before contacting any third party support services.

Amazon Digital and Device Forum

Prime video 4k content not working on Apple TV

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Join Date: 9/13/2019 Posts: 5 Member Details

When can amazon respond to this problem everyone is having? I only like watching shows and movies in 4k hdr this stinks! Anybody know how to get prime video to work for them 4k hdr movies and shows on Apple TV??

“*Note from the Moderators: “We’ve reported this to our technical team and hope to update you soon with a resolution to the problem. Thanks for your patience while we look into this.”

Update 9/18:

While we work to fully resolve the issue, please follow the workaround in comment #16.

Join Date: 3/7/2019 Posts: 1,290 Owned Amazon Devices:

Kindle Fire Tablet Fire TV Echo & Alexa

Member Details

When can amazon respond to this problem everyone is having? I only like watching shows and movies in 4k hdr this stinks! Anybody know how to get prime video to work for them 4k hdr movies and shows on Apple TV??

Hi punkz, welcome to our Digital and Device Forum!

I am sorry that you have this problem. Please try the below troubleshooting steps. If you are still seeing the same issue after completing all of these steps, please reach out to our Customer Service!

1. Go to the website www. amazon. com/pin

2. Login with your correct username and password with which your device is registered.

3. Go to the section "REGISTERED DEVICES and click on the option "Deregister.

4. You will get one pop-up saying if you would like to de-register your device, click on "Deregister and the

Device will be de-registered.

=============================

Step-2: Register Device

=============================

1. Go to the website www. amazon. com/pin

2. Login with correct username and password with which your device is registered.

3. Go to the section, "REGISTERED DEVICES and click on the option "Register Your Device.

4. Select the specific device you wish to register.

==================================

Step-3: Software/Firmware Update

==================================

Go to the support center and follow instructions from there to download the pending updates.

====================================

Step-4: Factory reset the device

====================================

Go to the settings option and Factory Reset the device.

Let us know if it works. Thank you!

Join Date: 9/13/2019 Posts: 5 Member Details

This did not work. same problem with HDR movies not working on Apple TV 4K

Join Date: 9/14/2019 Posts: 1 Member Details

I have exactly the same problem 4K content did work but now won't play - nothing in my setup has changed - I have tried the steps above and still have the same problem. Spanish titled message referring me to Amazon/help

Join Date: 9/14/2019 Posts: 1 Member Details

Same problem and this solution did not work for me either.

Join Date: 9/13/2019 Posts: 5 Member Details

I think we are all being punished for not choosing the fire stick

Join Date: 9/14/2019 Posts: 1 Member Details

Same problem, troubleshooting above does not help. Have called customer services and they cannot help and refuse to escalate to the next level tech support.

Join Date: 1/1/2018 Posts: 18 Member Details

Is your ATV output correctly set up?

Is it plugged into the correct hdmi port?

Does your TV support HDR?

Join Date: 9/14/2019 Posts: 2 Member Details

Same problem something broken somewhere

Join Date: 9/14/2019 Posts: 4 Member Details

I have the same issue. Search twitter - this is a widespread issue.

Join Date: 9/14/2019 Posts: 1 Member Details

None of the suggested fixes work. I have been having this problem for three days when trying to watch Jack Ryan. Carnival Row and Good Omen do, however, work.

My apple tv4k is up to date. Fast cable, etc. Samsung firmware is up to date, etc. everything works EXCEPT JACK RYAN, lol.

Ive restarted everything from Fios to my home network to reinstalling and reregistering the Amazon prime video app. Zero success.

I dont get an error code. Just a “try again later”.

A fix would be appreciated. Or a phone call to troubleshoot the issue, etc, to see if we can actually get a fix that everyone can use:)

Join Date: 3/7/2019 Posts: 1,290 Owned Amazon Devices:

Kindle Fire Tablet Fire TV Echo & Alexa

Member Details

None of the suggested fixes work. I have been having this problem for three days when trying to watch Jack Ryan. Carnival Row and Good Omen do, however, work.

My apple tv4k is up to date. Fast cable, etc. Samsung firmware is up to date, etc. everything works EXCEPT JACK RYAN, lol.

Ive restarted everything from Fios to my home network to reinstalling and reregistering the Amazon prime video app. Zero success.

I dont get an error code. Just a “try again later”.

A fix would be appreciated. Or a phone call to troubleshoot the issue, etc, to see if we can actually get a fix that everyone can use:)

Hi B. T., welcome to our Digital and Device Forum!

I'm sorry you have this problem. Please reach out to our Customer Service, so we will be able to help you in real time assistance.

Join Date: 9/14/2019 Posts: 2 Member Details

None of the suggested fixes work. I have been having this problem for three days when trying to watch Jack Ryan. Carnival Row and Good Omen do, however, work.

My apple tv4k is up to date. Fast cable, etc. Samsung firmware is up to date, etc. everything works EXCEPT JACK RYAN, lol.

Ive restarted everything from Fios to my home network to reinstalling and reregistering the Amazon prime video app. Zero success.

I dont get an error code. Just a “try again later”.

A fix would be appreciated. Or a phone call to troubleshoot the issue, etc, to see if we can actually get a fix that everyone can use:)

Understand the Smart Home Skill API

Smart home skills provide a simple way for you to enable Alexa voice interaction to control and check the status of cloud-connected devices. With smart home skills, the voice interaction model is defined and handled for you, so your skill gets built-in support for many different kinds of devices. Alexa interprets customer utterances and sends messages to your skill that communicate these requests.

How the Smart Home Skill API works

The Smart Home Skill API provides capability interfaces that enable you to describe your devices and the properties, events, and directives that they support. You describe a device to Alexa by sending a Discover. Response event after receiving a Discover directive from Alexa, or by proactively sending an AddOrUpdateReport to Alexa. Alexa uses this description of your device and its capabilities to automatically enable certain functionality, such as:

Alexa's native Voice User Interface (VUI) for many common commands. Support for contextual targeting, which lets Alexa use context clues, such as device groups, to issue commands that target the proper device even when the customer isn't explicit. Support for controlling devices through routines. Support for viewing and controlling devices with the Alexa mobile app.

In addition to supporting voice requests, the API also enables you to provide updates when the state of a device changes. This enables customers to ask Alexa about a device and see an up-to-date status of the device in the Alexa app. For example, a customer can use the Alexa app to check the temperature of their home or see if a light is on.

To support these customer scenarios, this API has the following features:

Capability interfaces – These interfaces describe a device's functionality. A device, or endpoint, can implement the combination of capability interfaces that best represent its features. For example, a light that can be turned on and off and dimmed might implement two interfaces: PowerController and BrightnessController. A similar light that has these two features and also supports tunable white light might also implement ColorTemperatureController. Synchronous and asynchronous messaging – When Alexa sends a directive, your smart home skill responds with a message, called an event, either synchronously or asynchronously. You are free to choose asynchronous or synchronous responses or a combination of the two, whichever works best for your device and cloud architecture. Device state change notifications – You can provide proactive state updates to Alexa in event messages. Alexa can then provide this information in the Alexa app and enable customers to take action, if needed. For example, if a door unlocks, you can send this change report to Alexa and your customer's Alexa app will automatically show this change. Querying capability – Capability interfaces define properties that Alexa can query, enabling customers to check the current state of a device using Alexa or the Alexa app.

The following image shows an overview of the functionality offered by the Smart Home Skill API.

A customer enables your smart home skill, links the skill to his or her account with your device cloud, and asks Alexa to discover devices associated with that account. Later, when the customers says (for example), "Alexa, turn the kitchen light to 50 percent", or makes a change to a device setting in the Alexa mobile app, Alexa uses information from the customer's utterance or the app to compose a message that identifies the endpoint and the operation to perform. This message, called a directive, is sent to your skill which controls the kitchen light. The directive includes:

The capability message (for example, BrightnessController. SetBrightness), which includes the new setting value. The endpoint identifier (an ID representing the endpoint that the customer named "kitchen light"). Information authenticating the customer.

Your skill code, which is hosted in AWS Lambda, a compute service offered by Amazon Web Services (AWS), receives and parses the directive, validating the authentication information. Your skill communicates with your systems, or device cloud, using communication channels you've defined, to set the brightness on the customer's kitchen light. Your skill responds to Alexa with a message called an event that indicates whether the operation was successful. You have the option of sending the event synchronously from the Lambda function or asynchronously from the device cloud. Alexa uses this response to provide the appropriate response to the customer. For example, Alexa might say, "OK" to indicate the requested directive was successfully handled. Later the customer switches off the kitchen light manually, which causes your skill to send a change report event to Alexa to indicate that the light is now off.

What kinds of devices are supported

With the Alexa Smart Home Skill API, you can build a skill that connects a wide variety of internet-connected devices to Alexa. Many capability interfaces are specific to a particular kind of device, but others apply to many kinds of devices. For example, the ThermostatController interface is specific to thermostats, but interfaces like PowerController, ModeController, RangeController, and ToggleController can apply to many kinds of devices.

Whenever possible, choose an interface that is specific to your device because that enables Alexa to support more specific functionality. For example, you could model the concept of device brightness with BrightnessController, PercentageController, or RangeController, but Alexa prov >BrightnessController.

For most of the interfaces, you can use only one interface per device. For example, a device can have only one PowerController. However, a device can have more than one of the following interfaces:

ModeController RangeController ToggleController

For examples that show how you can represent a variety of devices with the smart home capability interfaces, get started with device templates. For conceptual information about some of the categories of devices that you can represent, see the following topics about building smart home skills for:

For the complete list of capability interfaces and some example utterances that each one supports, see the list of capability interfaces.

In addition to using the built-in support for devices that's provided by the Smart Home Skill API, you can add custom voice interaction to your skill to customize the Alexa experience for your customers. To do this, use the CustomIntent interface. For more information, see Add Custom Voice Interaction to a Smart Home Skill. This feature is currently available in preview. To request access to the preview, fill out this survey.

Who can develop smart home skills for Alexa

Anyone can develop a smart home skill. With the Smart Home Skill API, the voice interactions are defined for you which means that Alexa knows how to interpret the user's speech and what directives to send to your skills. Generally, smart home skill development falls into two categories:

Developers who represent cloud-connected device manufacturers that want to enable customers to interact with those devices using their voice. Independent developers who want to create an Alexa skill for cloud-connected devices, either for their own private use or general public use (certification required for public use).

Prerequisites to smart home skill development

In order to develop a smart home skill you must have the following:

An Amazon developer account. Sign up is free. A connected device such as a light, thermostat, camera, lock, or other device with a cloud API to control it. An Alexa-enabled device such as Amazon Echo. An AWS account. You host your skill code in an AWS Lambda function. Knowledge of JSON and one of the supported languages for AWS Lambda: Node. js, Java, Python, C#, or Go. Understanding of OAuth 2.0.

Next steps to create a skill

For an overview of other kinds of Alexa skills that you can build with the Alexa Skills Kit, see understanding the different skill models.

Amazon Echo Won't Connect to WiFi? See How to Set It Up and Fix This

Cristian Miculi Январь 29, 2019 How To, Travel

Set Up Your Amazon Echo to Connect to WiFi, Regardless of the Hotspot

“Alexa – set up a new shopping list!” or “Alexa – weather for tomorrow”. Many of us have gotten used to this, whether at home or when traveling. But sometimes the Amazon Echo won’t connect to WiFi.

This can happen due to various factors, from wireless network restrictions to hardware incompatibilities. So – what can you do then, to connect your Alexa to WiFi?

Connectify has the perfect solution. Find out below how to easily save the day when your Amazon Echo won’t connect to WiFi.

Why Won’t My Amazon Echo Connect to WiFi?

Can’t get your Echo connected to the Internet? Troubleshoot it in 5 steps:

Investigate the Amazon Echo status using the light ring. Violet or orange lights are related to WiFi issues. If the wireless network is secured, double check the WiFi password you set up with your Amazon Echo. Restart both your Echo and your wireless router (if possible). You may not be able to do the latter one if connected to a hotel WiFi, for example. Move your Amazon Echo closer to the wireless router, as it may be out of optimum range. Try to connect again. If available, connect your Echo to the 5 GHz WiFi network instead of the 2.4 GHz one. Usually there are far less devices connected to those and interference is minimal.

Did any of the above work? If it didn’t or you don’t want to waste any time trying those, get Connectify Hotspot on a PC. This way, you’ll fix the Amazon Echo won’t connect to WiFi issue for sure.

How Connectify Hotspot Helps Connect Your Echo to WiFi

The Connectify Hotspot software app allows you to share your Windows laptop’s wifi connection with your other devices. This comes in handy when you’re having issues with your Amazon Echo not connecting to WiFi. It is extremely useful when traveling or connecting to WiFi hotspots that require you to login through a browser.

You can use your Connectify Hotspot as a middleman for the Amazon Echo. The first time you use Echo with your Connectify Hotspot you will have to set it up manually. But, every time after that, all you need to do is open up your laptop and turn on your Connectify Hotspot. Your Amazon Echo will recognize the Connectify connection from its last connection.

The Connectify Hotspot makes your Amazon Echo plug and play, even if you are connecting to a different WiFi network every day.

You might also be interested in.

3 Tips to Fix Amazon Echo and Alexa Setup Issue Quickly

The goal of Connectify Hotspot is to make your life as simple as possible. We know that it doesn’t matter if you’re traveling for business, or with your family, you just want things like your Amazon Echo to work.

Below are three easy steps you only need to take once. Then, you’ll be able to enjoy your Echo device as soon as you connect to a new WiFi network with the help of the Connectify Hotspot virtual router software app.

Setup your Amazon Echo with your Connectify Hotspot at home. Because you only need to connect your Amazon Echo to your Connectify Hotspot once, you can save time and frustration by setting it up before you ever leave for your trip. The Amazon Echo will remember your Connectify Hotspot SSID and password.

Use a tablet or phone to adjust the settings on your Amazon Echo. Sometimes when your Echo is connected to your Connectify Hotspot on your laptop, it will not easily let you adjust its settings from the same laptop. The easiest workaround for this is to simply use your phone to adjust the settings. Don’t change your SSID or password. Your Amazon Echo is using the SSID and password you set for the Connectify Hotspot to identify your laptop as a valid Internet connection If you make any changes to the SSID or password, you may have to completely set up the Echo device again.

You should never have to spend extra time getting access to the features of your Amazon Echo. Connectify Hotspot makes sure you are able to always stay connected to the Internet on your terms—even with your Echo device in a hotel.

Connectify Hotspot Does Much More than Fix Amazon Echo when It Won’t Connect to WiFi

With most software apps that “help” you share your Internet connection, you may encounter issues related to NAT levels, peering, Chromecast apps won’t find your Chromecast, your Apple TV won’t show up for your Mac to stream to… the list goes on.

Connectify Hotspot is the most popular virtual router software. Apart from helping share the Intenet connection with your Echo device, here’s what you’ll get more from Connectify:

Boost your WiFi range with WiFi Repeater Mode in your dorm room or office and getting full coverage in your dorm room. Save up to 60% of Internet bandwidth by using the built-in universal ad blocker. It even blocks in-app ads! Easily bridge other devices onto your home network with WiFi Bridging Mode: eliminate all game consoles (Nintendo, Playstation, Xbox) and smart TV issues with your home WiFi network! Save Money While Traveling: Get all devices online for the price of one when being charged for Internet per device at hotels, on airplanes, etc. Share any Type of Internet Connection with All your Devices: share Internet from existing WiFi networks, LAN, DSL, 3G/4G, even tethered smartphones! You can even share a VPN connection via WiFi or Ethernet.

Download Connectify Hotspot today for FREE and seamlessly connect Amazon Echo to WiFi. You won’t even have to waste any time with creating an account. See how this powerful app can ease your traveling pains and make sure all your devices stay connected, no matter where you are.