Amazon. com Help Replace a Missing Packing Slip
Amazon. com Help: Replace a Missing Packing Slip
Our online Returns Center will guide you through the process--you can even print out a mailing label so you won't have to wait in line at the post office. Just leave the package for your mail carrier to pick up, and we'll notify you via e-mail when we've processed your refund.
You'll be pleased to know we'll accept returns of items purchased between November 15, 2001, and December 31, 2001, until January 31, 2002.
Within 30 days of receipt of your shipment (including gifts), you may return any of the following items to Amazon. com, for any reason, for a full refund (we'll also refund the shipping cost if the return is a result of our error):
- Any book in its original condition (or that we recommended and you didn't enjoy) Any unopened (still in its plastic wrap) CD, DVD, software, video game, cassette tape, vinyl record, or VHS tape Any downloadable software title Any item from our Electronics store or other stores in new condition with original packaging and accessories
Please note that we can process returns and refunds only for items purchased from Amazon. com. (See below for policies regarding items purchased from our partners.) We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will be charged a restocking fee at our discretion. We cannot accept items returned after 60 days.
Special Exceptions
- Computers and cell phones. These items cannot be returned more than 30 days after delivery. Cell-phone service plans. If you want to cancel a cell-phone service plan you purchased via Amazon. com, you'll need to contact your wireless service carrier. Please note that the carrier may apply early-termination fees. e-Books. We are currently unable to accept returns of e-books. Gas-powered items. For safety reasons, we are unable to accept returns of gas-powered items. Please contact the manufacturer directly for return information. Magazines. Want to cancel a magazine subscription? Whether you received it as a gift or purchased it yourself via Amazon. com, call magazine customer service at (800) 586-2199. You'll receive a refund for any remaining issues.
Returning Items from Amazon Marketplace, Auctions, or zShops
If you're returning an item purchased from Amazon Marketplace, Auctions, or zShops, please contact the seller directly.
Returning Items from Toysrus. com or Imaginarium. com
Items purchased or received as gifts from our toy store are easily returned to Amazon. com via our online Returns Center. Please note that any items purchased from our toy store can be returned only to Amazon. com and not to a Toys "R" Us or Imaginarium store location.
Returning Items from Babiesrus. com
Items purchased or received as gifts from our Baby store are easily returned, either to Amazon. com via our online Returns Center or to a Babies "R" Us store near you. Please note that if you decide to return an item to a Babies "R" Us store, the Babies "R" Us return policy (rather than Amazon. com's) will apply. Also note that any items not purchased specifically from our Baby store (including baby-related items such as toys, books, music, videos, etc., purchased from our other stores) can be returned only to Amazon. com and not to a Babies "R" Us store.
Returning Items from Borders Teamed with Amazon. com
Items purchased or received as gifts from Borders teamed with Amazon. com are easily returned to Amazon. com via our online Returns Center. Please note that any items purchased at Borders teamed with Amazon. com can be returned only to Amazon. com and not to a Borders store location.
Returning Items from Target at Amazon. com
Target purchases made online at Amazon. com may be returned via Amazon. com's online Returns Center only, and not to a Target store location or Target. com. Amazon. com's return policies apply. Target GiftCards are not returnable and cannot be replaced if lost or stolen.
Returning Circuit City Items Purchased Online via Amazon. com
Amazon. com cannot accept returns of items purchased from Circuit City. Instead, you may return or exchange these items at any of the nearly 600 Circuit City locations nationwide or to the Circuit City Returns Center. See Circuit City's refund and exchange guidelines for more information.
Exchanges of Damaged or Defective Items
Amazon. com can exchange items only if they are defective or damaged. To exchange an item, visit our online Returns Center.
We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.
Returning a gift?
If the item was marked as a gift when purchased, you'll receive a gift certificate for the value of your return, which can be used at any time toward your purchases at Amazon. com. The gift certificate will be mailed to you at the same address to which the order was shipped. (Don't worry--we won't let the gift giver know about your return.)
If the item wasn't marked as a gift when purchased, we will send a refund to the gift giver, and he or she will find out about your return. To determine whether your item was marked as a gift, check the packing slip that came with your gift shipment. If it shows prices, your item wasn't marked as a gift.
Did you use a promotional code or certificate?
If you paid for all or part of an item you want to return with a promotional coupon or code, that part of your refund will be credited to your account, available to use the next time you place an order at Amazon. com. Please note, however, that promotional credit may be refunded and reused only if the promotion has not yet expired.
Packing and Sending Your Return
Just a few simple steps: Visit our online Returns Center and obtain a shipping label. Pack the items along with the packing slip (receipt) securely in a box. You can use the box the items arrived in or another box, if you prefer. Affix the shipping label to the outside of the box. Leave the package for your mail carrier to pick up.
Please note that return mailing labels obtained from our online Returns Center are valid for domestic returns only. In addition, if you use a mailing label provided by our Returns Center and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.
Lost Your Packing Slip?
Don't worry! If you ordered the item yourself, you can still return it via our online Returns Center. What if the item was given to you as a gift, and you don't have the packing slip or the order number? No problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the appropriate address below:
For all products except desktop and notebook computers and cell phones: Amazon. com - Returns 1850 Mercer Rd., Suite 100 Lexington, KY 40598
For desktop and notebook computer returns: Amazon. com - PC Returns 2646 Rainier Ave. South Seattle, WA 98144
For cell-phone returns: Amazon. com 1728 Briercroft Ct. Carrollton, TX 75006
Still have questions? Search help or contact us.
How to Return an Item to Amazon
Updated: August 8, 2019
This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Together, they cited information from 22 references.
WikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article meets our high quality standards. Learn more.
It can be a bummer when you get something online and it doesn’t meet your expectations. Luckily, Amazon makes returning your items fairly easily. First, you need to process the refund online so that you can get a replacement or your money back. Then, you need to package and ship the item back to finalize the return. If you ordered directly from Amazon and it’s within 30 days of delivery, you can usually get a full refund or replacement. If you received the item as a gift or you bought an item through a third party on Amazon, you can still return your item but the process is slightly different.
How to confirm a shipment
After you receive an order notification and ship the order, you must confirm shipment.
If you purchased shipping through Buy Shipping Services, you do not need to confirm shipment since this is done automatically. For more information, see Buy Shipping Services.
To confirm shipment, you will need:
- Ship date Shipping method (including the carrier information) Tracking ID (supplied by the carrier)
After you confirm shipment, we do the following:
- Charge the buyer for the order. Credit your seller account for the order. Send a shipping confirmation email to the buyer. Update the buyer's Amazon account with the shipping information. The buyer can then see the status online.
The Amazon Return Policy | What You Need to Know
General Return Policy
There really is a surprisingly easy method of returning items to Amazon. com. The first step is to go to the Online Returns Center to let Amazon know which item you’d like to return. Once there, click “Return Items”, and then select the order that contains the item in question. Once you have located it, click “Return an item from this order”. This will take you to a list of items in the order you chose. Now, simply choose the quantity and the reason for your return.
The next step, however, is where the process may branch out a little. You must then choose whether the item came from Amazon. com itself or from an independent seller. This is very important because, in all honesty, Amazon. com is very easy to deal with for most issues. If Amazon. com was the seller, then simply choose that option and pick your favorite return shipping method. Once done, you can print out return labels and be on your way to shipping the item.
Independent Seller Return Policy
Now, if you have purchased an item from an individual seller on Amazon. com, the return policy will be a little more complicated. Once you select that you purchased an item from an independent seller, you will submit a request for a return. The seller then has the ball in their court wherein they must reply to you, provide labels, and walk you through the return process. Amazon. com provides protection for you, however, because if you haven’t heard from the seller within two days, you can submit what is called an “A-to-Z Guarantee Protection claim”. This is a very simple process of making a claim against the seller, and then Amazon will refund you completely and immediately. They will then go after the seller themselves. It really does give some peace of mind. I have had to do this myself about a necklace. The seller claimed it had been shipped and had arrived at my house, so they refused to refund me. Amazon stepped in and gave me my money in full. This is a great step to remember because you can always pull this protection out if you are having problems.
Which Items Can I Return?
Now that we know the process, we now need to know the specifics about the items that can or cannot be returned under the Amazon return policy. In general, there is a 30-day window to return items, though there are some items that have different time windows. There is list of requirements in the Amazon return policy that shows which items can be returned. The item must be in new condition and still have its UPC or serial number. Without these two aspects, it cannot be returned. This means that just about anything can be returned as long as it meets these requirements, or is within a certain set of days. For example, a CD must be unopened, i. e., in new condition. For another example, clothes must have been unworn. This is also considered new condition. So, as long as you haven’t been using the product or as long as you haven’t lost the serial number, you can return just about anything. There are a few exceptions to this rule, however.
What Items Can’t I Return?
There are some items that cannot be returned no matter what, according to the Amazon return policy. Some of these items are totally obvious, such as wine, grocery items, and live insects. Some of these are only slightly obvious, such as gifts cards, downloaded software, and prepaid phone and game cards. Other items may not be so obvious, such as computers and kindles that are over 30 days old, items that are hazardous or use flammable liquids or gases, some jewelry, and some personal care products. This seems like a big list, but it actually is very small. What this means is that just about anything you purchased directly from Amazon. com can easily be returned with no problems. It is pretty easy to see if an item cannot be returned, as it is always denoted in the Online Returns Center beside that item.
Return Policy on Digital Media
With the advent of the digital world, there is often some confusion about policies having to do with digital media. The Amazon Return Policy makes it very easy, however. Kindle books can be returned for seven days after their purchase. I wouldn’t get any wise ideas to buy them, read them, and then return them within seven days because Amazon monitors such activity. Don’t bite the hand that feeds, I always say.
All other digital media, such as MP3s, apps, videos, etc. cannot be returned at all. This may sound unfair, but it makes it much simpler to set this standard than to mess with all the pirates and clever folks out there. Now, having problems with the digital media is different than simply wanting to return them. If you receive a faulty digital item, contact costumer service immediately, and they will make it right.
Return Policy on Gifts
Amazon will allow you to return a gift you’ve received, even if you do not have a gift receipt. It is very simple to return a gift, as you simply go to the Online Returns Center and select “Return Gift”. You will need the 17-digit order number that is on the packing slip, though Amazon will help you find the order if you do not have the order number. The rest is exactly like returning an item you purchased yourself. You, however, will receive an Amazon gift card as a refund, so don’t expect to get any cash.
Return Policy Fees
Returning an item is not always free. If you are returning an item to an independent seller, there may be a restocking fee as well as shipping costs. Amazon. com itself will not normally charge you restocking fees, but they will deduct shipping costs from your refund unless the return is the result of an Amazon. com error of some sort, such as wrong items, broken items, and the like. This is not the case with every return, however, as baby items, clothes and shoes, accessories, and jewelry and watches all feature free return shipping. Return shipping fees will obviously vary according to the size and weight of the item.
Amazon will indeed charge a restocking fee under certain conditions. If the item is broken, missing parts, has been obviously used, or is not in original condition, they will charge 50% of the item’s price. If the item is in original condition but is past the 30-day window mentioned above, they will charge an 80% restocking fee. So, basically, as long as you haven’t used the product and have returned it on time, you will get all your money refunded besides shipping costs.
Refund Policy
Speaking of refunds, there are some rules about that, too. So, you’ve elected to return your item, now you have to decide if you want a refund or an exchange. As stated above, restocking fees and shipping costs may apply, but Amazon will happily give you an instant refund if you so choose. Yes, you don’t even have to wait for the item to be processed. In fact, the item might still be at your house, though you must return it within 30 days. So, as long as your item meets the return requirements, your refund should be instant.
Exchange Policy
If you have selected to exchange an item in the returns process rather than receive a refund, the same process applies. You will print out labels, and then send the item. However, Amazon will then process the item and send the new item without any need for placing a new order. If you wait longer than 30 days, however, you will be charged return shipping as well as shipping for the new item.
When you get right down to it, sometimes you just need a little common sense advice offered to you. If you are going to deal with Amazon, know what you want and always check it out immediately upon arrival. You don’t want to have to deal with the fees and costs of returning items late, so just make up your mind within a month. You can avoid the bulk of complications if you simply follow that one rule.
'', 'clear' => '', 'margin_top' => '', 'margin_bottom' => '', 'padding_top' => '', 'padding_bottom' => ''), array(), array()) -->
For another piece of advice, if you buy from independent dealers, do not hesitate to use the “A-to-Z guarantee”. It is there for a reason, and it can save you tons of time in dealing with sometimes shady sellers. Let Amazon do the dirty work, and you will get your refund instantly. You won’t have to give it a second thought.
Lastly, Amazon customer service is there for a reason. There are always going to be situations that cannot be covered under any lists of rules or policies. Customer service is generally helpful, and you may even convince them to give you an option that isn’t usually allowed. For instance, you can definitely get a refund for certain items that aren’t allowed to be returned, but you have to speak to customer service. Use them liberally, as they have often given me discounts and breaks that I never thought they would. I hope this article has helped you gain some knowledge about how simple the Amazon return policy actually is.
Комментариев нет