Amazon. com Help Exchange an Item
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How do I return or exchange an item on Amazon. com?
Modified on: Tue, Aug 2, 2016 at 2:28 PM
Our return/exchange policy is the same as products sold by Amazon. We offer a 30-day money back guarantee. As the buyer, you pay return shipping costs unless the product is defective. We do not charge a restocking fee if the product is returned in its original condition.
To return the product, please follow the instructions on Amazon. com, which are included below for your convenience:
Go to the Online Returns Center on your Amazon, and click Return items. Find the order you want to return, and click Return an item from this order. Note: If you don’t see the order you’re looking for, select another option from the See more menu, and then click Go. Select the items you want to return. Enter the quantity of items, select an option from the Reason for return menu, and then add any additional information in the Comments box. To continue, select your return option. Select your preferred return shipping method. Print your label and return authorization. Some returns will not require you to print a label or authorization. If you don’t have a printer when you’re completing your return, you will be able to print it later (Amazon will e-mail you a link to your label) or you can have someone else print your label for you. Put the return authorization inside of your package and attach the label to the outside.
If you prefer to exchange or replace the item rather than receive a refund, you can find the instructions using this link.
The Amazon Return Policy | What You Need to Know
General Return Policy
There really is a surprisingly easy method of returning items to Amazon. com. The first step is to go to the Online Returns Center to let Amazon know which item you’d like to return. Once there, click “Return Items”, and then select the order that contains the item in question. Once you have located it, click “Return an item from this order”. This will take you to a list of items in the order you chose. Now, simply choose the quantity and the reason for your return.
The next step, however, is where the process may branch out a little. You must then choose whether the item came from Amazon. com itself or from an independent seller. This is very important because, in all honesty, Amazon. com is very easy to deal with for most issues. If Amazon. com was the seller, then simply choose that option and pick your favorite return shipping method. Once done, you can print out return labels and be on your way to shipping the item.
Independent Seller Return Policy
Now, if you have purchased an item from an individual seller on Amazon. com, the return policy will be a little more complicated. Once you select that you purchased an item from an independent seller, you will submit a request for a return. The seller then has the ball in their court wherein they must reply to you, provide labels, and walk you through the return process. Amazon. com provides protection for you, however, because if you haven’t heard from the seller within two days, you can submit what is called an “A-to-Z Guarantee Protection claim”. This is a very simple process of making a claim against the seller, and then Amazon will refund you completely and immediately. They will then go after the seller themselves. It really does give some peace of mind. I have had to do this myself about a necklace. The seller claimed it had been shipped and had arrived at my house, so they refused to refund me. Amazon stepped in and gave me my money in full. This is a great step to remember because you can always pull this protection out if you are having problems.
Which Items Can I Return?
Now that we know the process, we now need to know the specifics about the items that can or cannot be returned under the Amazon return policy. In general, there is a 30-day window to return items, though there are some items that have different time windows. There is list of requirements in the Amazon return policy that shows which items can be returned. The item must be in new condition and still have its UPC or serial number. Without these two aspects, it cannot be returned. This means that just about anything can be returned as long as it meets these requirements, or is within a certain set of days. For example, a CD must be unopened, i. e., in new condition. For another example, clothes must have been unworn. This is also considered new condition. So, as long as you haven’t been using the product or as long as you haven’t lost the serial number, you can return just about anything. There are a few exceptions to this rule, however.
What Items Can’t I Return?
There are some items that cannot be returned no matter what, according to the Amazon return policy. Some of these items are totally obvious, such as wine, grocery items, and live insects. Some of these are only slightly obvious, such as gifts cards, downloaded software, and prepaid phone and game cards. Other items may not be so obvious, such as computers and kindles that are over 30 days old, items that are hazardous or use flammable liquids or gases, some jewelry, and some personal care products. This seems like a big list, but it actually is very small. What this means is that just about anything you purchased directly from Amazon. com can easily be returned with no problems. It is pretty easy to see if an item cannot be returned, as it is always denoted in the Online Returns Center beside that item.
Return Policy on Digital Media
With the advent of the digital world, there is often some confusion about policies having to do with digital media. The Amazon Return Policy makes it very easy, however. Kindle books can be returned for seven days after their purchase. I wouldn’t get any wise ideas to buy them, read them, and then return them within seven days because Amazon monitors such activity. Don’t bite the hand that feeds, I always say.
All other digital media, such as MP3s, apps, videos, etc. cannot be returned at all. This may sound unfair, but it makes it much simpler to set this standard than to mess with all the pirates and clever folks out there. Now, having problems with the digital media is different than simply wanting to return them. If you receive a faulty digital item, contact costumer service immediately, and they will make it right.
Return Policy on Gifts
Amazon will allow you to return a gift you’ve received, even if you do not have a gift receipt. It is very simple to return a gift, as you simply go to the Online Returns Center and select “Return Gift”. You will need the 17-digit order number that is on the packing slip, though Amazon will help you find the order if you do not have the order number. The rest is exactly like returning an item you purchased yourself. You, however, will receive an Amazon gift card as a refund, so don’t expect to get any cash.
Return Policy Fees
Returning an item is not always free. If you are returning an item to an independent seller, there may be a restocking fee as well as shipping costs. Amazon. com itself will not normally charge you restocking fees, but they will deduct shipping costs from your refund unless the return is the result of an Amazon. com error of some sort, such as wrong items, broken items, and the like. This is not the case with every return, however, as baby items, clothes and shoes, accessories, and jewelry and watches all feature free return shipping. Return shipping fees will obviously vary according to the size and weight of the item.
Amazon will indeed charge a restocking fee under certain conditions. If the item is broken, missing parts, has been obviously used, or is not in original condition, they will charge 50% of the item’s price. If the item is in original condition but is past the 30-day window mentioned above, they will charge an 80% restocking fee. So, basically, as long as you haven’t used the product and have returned it on time, you will get all your money refunded besides shipping costs.
Refund Policy
Speaking of refunds, there are some rules about that, too. So, you’ve elected to return your item, now you have to decide if you want a refund or an exchange. As stated above, restocking fees and shipping costs may apply, but Amazon will happily give you an instant refund if you so choose. Yes, you don’t even have to wait for the item to be processed. In fact, the item might still be at your house, though you must return it within 30 days. So, as long as your item meets the return requirements, your refund should be instant.
Exchange Policy
If you have selected to exchange an item in the returns process rather than receive a refund, the same process applies. You will print out labels, and then send the item. However, Amazon will then process the item and send the new item without any need for placing a new order. If you wait longer than 30 days, however, you will be charged return shipping as well as shipping for the new item.
When you get right down to it, sometimes you just need a little common sense advice offered to you. If you are going to deal with Amazon, know what you want and always check it out immediately upon arrival. You don’t want to have to deal with the fees and costs of returning items late, so just make up your mind within a month. You can avoid the bulk of complications if you simply follow that one rule.
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For another piece of advice, if you buy from independent dealers, do not hesitate to use the “A-to-Z guarantee”. It is there for a reason, and it can save you tons of time in dealing with sometimes shady sellers. Let Amazon do the dirty work, and you will get your refund instantly. You won’t have to give it a second thought.
Lastly, Amazon customer service is there for a reason. There are always going to be situations that cannot be covered under any lists of rules or policies. Customer service is generally helpful, and you may even convince them to give you an option that isn’t usually allowed. For instance, you can definitely get a refund for certain items that aren’t allowed to be returned, but you have to speak to customer service. Use them liberally, as they have often given me discounts and breaks that I never thought they would. I hope this article has helped you gain some knowledge about how simple the Amazon return policy actually is.
How to Return Amazon Items
Did you order something on Amazon, but didn’t receive what you wanted, or received an item that wasn’t in the same condition as what you saw online? If you need to return an item, you’ve come to the right place. In this article, we’ll explain when you can return an item, and how to do so step-by-step.
The Amazon Returns Policy
Generally, Amazon allows you to return any item that you buy from them within 30 days of receiving it for a full refund, exchange, or replacement, under their A-to-z Guarantee protection (click here for more on the Amazon A-to-Z Guarantee). Most third-party sellers have this same returns policy, but some have slightly different policies. Be sure to check a third-party seller’s policies if you’re going to buy from them by clicking their name when it’s highlighted in blue or purple (indicating an Internet link) and then clicking on Detailed Seller Information. The seller’s returns and refunds policies should be somewhere on this page, usually near the bottom.
Also note that certain types of items sold on Amazon may have specific stipulations attached to their return policies. For example, certain collectible memorabilia items must be insured or include proper documentation when they are returned, and certain digital-only items or prepaid cards can’t be returned at all. See this help article for a full list of Amazon return policy stipulations on different kinds of items.
One final thing to note is that if you return an item to Amazon and request a refund, and your reason for returning the item is not directly caused by an error on Amazon’s part, the cost of return shipping will be deducted from your refund.
How to return items ordered on Amazon
Go to www. amazon. com in your web browser and log in.
In the “Let Us Help You” menu at the bottom of the screen, click Returns and Replacements.
Click Return Items.
Use the drop-down menu on the next screen to search for an item or order within a specific time frame (2 months, 6 months, within the year, or within a year ago). Once you find the order or item that you’re looking for, click Return or Replace Item(s) beside it.
[Image credit: Steve Sherron]
Click the check box beside each item that you wish to return (if applicable), select the quantity of each item that you want to return, (if applicable), then click the drop-down menu for each item under “Why Are You Returning This?” and select a reason for your return. Then click in the box labelled “Comments” that appears for each item and type in a slightly more detailed explanation of the problem you’re having with the item (up to 200 characters).
[Image credit: NDTV Gadgets 360]
When you’re all done, click Continue at the bottom of the screen.
On the next screen, select how you want to resolve your return issue. You may be able to get a refund, or you may also be able to exchange or replace the item. Click the button beside the option you want, then click Continue.
[Image credit: Steve Sherron]
(NOTE #1: If you purchased your order or items from a third-party seller, you will click Submit Return Request instead. This allows the seller to review your issue and offer a remedy accordingly. If you have a problem with the seller, such as them not getting back to you within two business days, you can file a A-to-Z Guarantee claim. Click here for more on the A-to-Z Guarantee).
(NOTE #2: If you select to exchange or replace an item, you will be able to create a new order that uses the same shipping speed as the original order; this is probably to avoid confusion with shipping costs. For items such as clothes, if the new item is a different size than the one you ordered, you will not be charged extra if the new item costs more. For any other differences, however, Amazon will charge or refund you if the new item costs more or less than the old one, respectively).
Now, you will choose how you want to return your item. Click the button beside the method that you wish to use, and then click Continue.
[Image credit: Steve Sherron]
(NOTE #1: Some return options may require a return shipping label. If you select one of these options, Amazon will email you a shipping label, which you can then print out and attach to the package in which you’re returning your item or items).
(NOTE #2: If you select “Pick-Up,” you will need to also select a date for the item or items to be picked up, and an address at which they will be picked up. Assuming that you’ve already ordered something from Amazon, your shipping address will be used by default, but you can click Change Address if you want the item picked up somewhere else).
Now, all you have to do is pack up the item(s) that you want to return (along with the receipt or receipts), print out and attach the shipping label(s) associated with each return (if applicable), and then mail them off to Amazon, or wait for a courier service to pick them up and take them off your hands. Then, just wait for your refund or exchange/replacement item to come in.
That’s how to return items on Amazon!
How to return an Amazon gift
If you received an item or order from Amazon as a gift that someone else bought you, and you have a problem with it, you can still return it. However, you will only receive a refund in the form of a virtual gift card (as credit on your account). The process is similar to returning an item or order that you purchased yourself on Amazon, but there are a few differences.
Go to www. amazon. com in your web browser and log in.
In the “Let Us Help You” menu at the bottom of the screen, click Returns and Replacements. 
Click Return A Gift.
Click in the box labelled “Order Number (With Dashes)” and type in the unique number that was attached to your gift order (move your mouse cursor over How Do I Find This? if you’re having trouble locating this number). Then click Search.
Once your item or order has been found, click the check box beside each item that you want to return (if applicable). Then, for each item you’re returning, click the drop-down menu beside “Reason for Returning” and select a reason why you want to return this item. Then, for each item, click in the box labelled “Quantity to Return” and type in how many of the item you want to return (if applicable). Then, for each item, you can click in the box labelled “Comments” and type in a slightly more detailed explanation of why you are returning the item (up to 200 characters).
[Image source: Amazon. com]
When you’re all set, click Continue.
Click a button beside a method that you wish to use in order to return your item. Then click Continue.
[Image credit: Steve Sherron]
(NOTE #1: Some return options may require a return shipping label. If you select one of these options, they will email you a shipping label, which you can then print out and attach to the package in which you’re returning your item or items).
(NOTE #2: If you select “Pick-Up,” you will need to also select a date for the item or items to be picked up, and an address at which they will be picked up. Assuming that you’ve already ordered something from Amazon, your shipping address will be used by default, but you can click Change Address if you want the item picked up somewhere else).
Now, simply re-pack whatever you want to return (along with the receipt or receipts), print and apply any shipping labels that need to go with each return (if applicable), and then send them off to Amazon, or wait for them to be picked up by a courier service. Your gift card should appear on your account shortly.
That’s how you return a gift that someone buys you on Amazon!
We ordered on Amazon and would like to return/exchange, can we send the item to you? Can you offer me a refund on an Amazon-fulfilled purchase?
We are not able to offer refunds or exchanges for purchases made on Amazon. com (and other online sale sites). As Amazon. com (and any other sale site) is the entity receiving your payment and fulfilling the order, you will need to contact them regarding any returns/exchanges. For Amazon returns, you will want to log into your Amazon account (www. amazon. com) and click on “My Orders”:
Then, select the transaction in your order history and click on “Return an Item”:
We are also happy to assist you in coordinating an Amazon return— please contact us if you encounter any difficulties, we are here to help!
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