Amazon. com Help Echo Devices with a Screen Support

Amazon’s Alexa Help: Table of Contents

Page Last Updated: 3/7/19 – Amazon’s most recent redesign of Alexa help pages on its US site leans in to FAQs and makes it harder to quickly locate specific help topics. To solve the problem, I’ve created this Table of Contents with direct links to each Alexa help topic.

Amazon Echo Devices Quick Overview

If you’re confused by all of the different options available from Amazon then this quick overview should help.

There are three main device types:

Connect and Buttons Smart Speakers Smart Speakers with Display

They are all sold under the Echo brand name

Echo Connect and Buttons

Amazon Echo Connect - Cost Approx $35

This connects to your home land line and lets you make phone calls.

To work you will need

An echo connect device An echo smart speaker e. g. echo dot To sync your mobile phone contacts with Alexa

Amazon Echo Buttons Cost Approx $20

Designed to be used for playing games. They need a Echo smart speaker to work.

Smart Speakers

These devices have a speaker and microphone and the more expensive the device the better the speaker.

Amazon Echo Dot - Cost around $50

Most popular product now in the second generation. It is a small black puck like device which has a microphone and speaker.

The speaker isn’t as good quality as the Echo but you can connect it via bluetooth to an external speaker box.

Amazon Echo – Cost approx $100

The original home speaker now in the second generation. It is basically the same as the echo dot except that the speaker is of much higher quality.

Smart Speakers With Display

These devices have a built in display and generally the more expensive the device the better the display.

Amazon Echo Spot

Looks like and similar size to the echo dot but has a small screen. Again it has bluetooth so you can connect it to external speakers.

Amazon Echo Plus - Cost approx $150

This is designed for the home automation market and is a smart speaker with a smart home hub for controlling smart home devices.

It only support Zigbee which is strange as most smart home hubs support both Zigbee and Zwave. See smart home networking

Amazon Echo Look Cost Approx $200

Smart camera and fashion stylist. Basically a voice activated camera. Limited availability US and by invite only (July 2018)

Amazon Echo Show Cost Approx $200

Amazon echo plus camera and display. You can use it to make video calls to other Alexa users.

Fix problems with Amazon devices connected to Norton Core network

Following are some of the common issues with Amazon devices when connected to Norton Core network:

If you have recently set up your Norton Core router, you need to restart your Amazon device.

Restarting the Amazon device refreshes the network settings, and obtains a new IP address from Norton Core.

Amazon Kindle or other Amazon device models are sometimes identified incorrectly in the Norton Core app. To fix this problem, you can manually update the device information.

Change device information in Norton Core app

Launch the Norton Core app.

On the top-left corner, tap the menu icon.

In the Devices screen, tap the device name.

Tap the entry that you want to change.

You can add or edit only the entries with a pencil icon next to them.

Edit Your Device Name

To change the name of your Fire or Kindle device or Kindle reading app:

Go to Manage Your Content and Devices From Your Devices, select the Fire or Kindle device or Kindle reading app you'd like to edit the name of.

Select Edit next to the name of the device or Kindle reading app. Enter the desired name and click Save.

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