About Feedback Manager

Feedback Manager provides buyer insights to your business. You can view short and long-term seller rating metrics, including detailed feedback entries.

The importance of feedback

Buyers can submit only one feedback comment per order. The link to leave seller feedback is on the main Amazon website, on the Your Order page in Your Account, and is available to buyers 3 days after the order has been confirmed.

We encourage you to resolve any situations by researching the root cause behind each negative rating, addressing the buyer's concerns, and making improvements to your processes and policies. For tips on managing feedback, see Improve your feedback rating.

What ratings mean

To leave feedback, a buyer must rate you using a 5-star system:

Positive feedback: 5 or 4 stars Neutral feedback: 3 stars Negative feedback: 2 or 1 stars

Feedback percentages are rounded off to the nearest whole number and therefore your totals can sometimes add up to 99% rather than 100%. For example, if a seller has 1,001 positive, 15 neutral, and 4 negative ratings, for a total of 1,020 ratings, the percentages will show as 98% (rounded off from.981), 1% (rounded off from.014), and 0% (rounded off from.003), for a total of 99%.

We calculate your feedback score using the following method:

SUM (positive feedback) / SUM (all feedback) for feedback left in the last 30 days, 90 days, 365 days, and lifetime

For example, suppose you have the following feedback scores:

Feedback54321

Ratings per feedback

Total of all positive feedback=90 Total of all feedback (1 through 5)=100 Divide positive feedback by all feedback Feedback score=90.0%

We aggregate your feedback into 30 days, 90 days, 365 days, and lifetime time-range buckets. In time, your aggregated star rating and positive feedback percentage will change accordingly as your feedback rolls through each time-range bucket.

How ratings are displayed to customers

If you have more than 10 buyer feedbacks over the previous 12 months, customers will see your 12 month feedback rating and lifetime feedback total ratings in the following format on the Offer Listings page:

XX% positive over the past 12 months. (YYYY total ratings).

If you have less than 10 buyer feedbacks in the previous 12 months, or all of your feedbacks are in the past year, customers will see your lifetime feedback rating and lifetime feedback total ratings in the following format on the Offer Listings page:

XX% positive. (YYYY total ratings).

Understanding Feedback Manager

The Feedback Manager consists of two tables:

The Feedback Rating table displays your feedback rating for the past 12 months, as well as your percentages and corresponding actual feedback counts for 30 days, 90 days, 365 days, and lifetime.

The Recent Feedback table is ordered by the date when feedback was received and displays actual feedback with associated Order ID and rating.

In Recent Feedback, you can take the following actions:

View feedback comments. Post a public reply. Contact customers. Request removal of incorrect feedback (depending on certain cases).

If you would like to contact a buyer in regards to an order or a question, you can contact them directly using the Buyer-Seller Messaging Service templates. For more information, see Email templates for Buyer-Seller Messaging.

Incorrect feedback

If a buyer makes a mistake when evaluating and submitting feedback, you cannot edit it, but the buyer can delete it.

If you would like to request feedback removal, you can make a request using the following action in the Feedback Manager:

In the Recent Feedback table, next to the Order ID you want to request feedback removal, select Request removal under the Actions column.

For more information on our guidelines and policies on feedback removal, see When buyers want to remove feedback.

Amazon. com Help: Add Content to a Child Profile

Help Topics

Previous Webinars

Create an Account Manage Your Account Two-Step Verification

Steps for Getting Started Browser Requirements Guide to Kindle Content Quality Publishing Service Providers & Resources

Create a Table of Contents in Word Create a Table of Contents with a Navigation Document

Paperback Interior Design Paperback Manuscript Templates Build Your Book - Format a Paperback Manuscript (Word for Windows) Build Your Book - Format a Paperback Manuscript (Word for Mac) Build Your Book – Format a Paperback Manuscript (Pages for Mac) Format Images in Your Paperback Paperback Fonts Create a Paperback PDF File Paperback Submission Guidelines

Creating eBooks on Mac Preview Your eBook on a Mac Advanced Macintosh Techniques

Cover Creator Create an eBook Cover

Create a Paperback Cover

Indian-Language Publishing Arabic (Beta) Chinese (Traditional) (Beta)

Paperback Manual Review Checklist Convert a Paperback Word File to PDF

How EU Prices Affect Your Royalty Payments How EU Prices Affect List Price Requirements How EU Prices affect Distribution and Merchandising

Paperback Royalty Printing Cost

Royalties in Kindle Unlimited and Kindle Owners' Lending Library KDP Select All-Stars

Campaign Types Targeting Campaigns Campaign Bidding and Budgets Manage Your Campaigns Campaign Reporting Campaign Billing

Audiobooks Through ACX Look Inside the Book

Getting Started with Kindle Create Kindle Create Tutorial Prepare Reflowable Books with Kindle Create Prepare Comic eBooks with Kindle Create Prepare Print Replica Books with Kindle Create Previewing and Publishing Your Kindle Create Book

X-Ray for Authors: Tips and Tricks

Modify Converted eBook Content Send Updated eBook Content to Customers

Proof Copies Author Copies Manage Orders

eBook Royalty Options

KDP Reports Beta Sales Dashboard Sales and Royalties Report Historical Report Month-to-Date Report Payment Report Prior Months' Royalties Report Promotions Report Pre-Order Report Sales Ranking

Kindle Store: BR - BR Tax Withholding AU & IN Goods and Services Tax Taiwan VAT

Legal

Digital Pricing Page Print Pricing Page List Price Requirements

Content Guidelines Copyright Guidelines Reporting Possible Violations of Our Guidelines Privacy Notice Information for EU Authors Bonus Content Buy Box Eligibility for Third-Party Sellers

Contact Us

Have feedback? Can't find your answer in our Help pages?

Create an eBook Cover

Browse the topics below to learn about creating an eBook cover. The cover image you upload will appear on your Amazon detail page. Before you start creating your cover, make sure you have all rights necessary for the content of your cover image and that it complies with our Content Guidelines. When you publish or re-publish your eBook, we'll automatically add your cover image to the inside. Do not include your cover image in your manuscript file.

A guide to publishing on Amazon

Want help designing an eye-catching, professional-looking cover? Try our Cover Creator tool. To learn more about more about formatting and adding images to your eBook, see our Help page.

KDP currently accepts two types of files for cover images:

We apply additional compression to images when displaying them on the website. For the best results, upload your images with minimal compression.

The ideal size of your eBook cover art is a height/width ratio of 1.6:1. This means that for every 1,000 pixels in width, the image should be 1,600 pixels in height. To ensure the best quality for your image, particularly on high definition devices, the height of the image should be at least 2,500 pixels. Ideal dimensions for cover files are 2,560 x 1,600 pixels.

Note: The minimum image size allowed is 1,000 x 625 pixels. The maximum image size allowed is 10,000 x 10,000 pixels.

Product images display on the Amazon website using the RGB (red, green, blue) color mode or profile. RGB is the color mode native to the web and many color screen displays. Displayed at varying levels of intensity, these three colors create over 16 million colors. When saving and uploading your cover image file, save your file as RGB (not CMYK or sRGB) for the color profile. Look for this option in the File saving dialog of image editing programs like Photoshop.

Some programs may also refer to RGB color as "True Color." If in doubt, try opening a JPG inside Internet Explorer, Firefox, or Safari. If a JPG opens fine inside a web browser, it's probably okay to use as a cover image.

Make sure to save your image without color separation. This is usually a pre-press or color palette option. Use your image editing program or image analysis tool (some are available free online) to verify that your image file doesn't have color separation.

When uploading your final cover file to KDP, you will see an error occur if there is an issue with color mode or size.

Use color images whenever possible and relevant. In addition to the Kindle black and white E Ink reading devices, customers can read your books on full color Fire devices and free Kindle reading apps for iPhone, iPad, Android, PC or Mac.

Go to your Bookshelf Click the ellipsis button (". ") under the KINDLE EBOOK ACTIONS menu and select "Edit eBook Content" Select "Upload a cover you already have" under the "Kindle eBook Cover" header When you see a pop-up window appear, click Browse to find your cover image file on your computer and click Open If your image meets our specifications, you will see a "Processing" message Once your image completes the conversion process, the message "Cover uploaded successfully" will appear, along with the thumbnail for your cover image Scroll to the bottom of page and click Save and Continue

You'll be redirected to the eBook Pricing page. Click the button at the bottom of the page to publish your book changes. For information on timelines, including details on new publications and updates to published books, see our Help page.

Note: The image you see in preview is only a placeholder while your book completes the publishing process.

If you don't have a product image, or choose not to upload one, we'll add a placeholder image to the Amazon detail page for your eBook. It will contain the title of your book and the first contributor name you entered. It can take up to one week to see the placeholder image on your detail page.

Having a product image, even if it's only a placeholder, is a better customer experience than displaying a message that an image is not available. We encourage you to design and upload your own image to capture customer attention.

To replace the placeholder image with your own image:

Go to your Bookshelf Find the eBook to which you want to add an image Click the ellipsis button (". ") under the KINDLE EBOOK ACTIONS menu and select "Edit eBook Content" Upload an image under the "Kindle eBook Cover" header After submission, the image will be reviewed and go live if it meets our requirements.

Did you change the title or author of your book and are unable to upload your own image? Contact us for help updating your placeholder image. We will delete the existing placeholder, which will trigger a new one to be generated within one week.

20 Most Recent Amazon Fire HD Kids Edition - 7" - 8GB Questions & Answers

How do I change country settings?

Amazon has by far the best help section of any tablet manufacturer on the planet. See number 5.

Turn on the device. Press and hold the power button at the top of the device for two seconds, or until the screen turns on. Select your device language, and then tap Continue. Connect to a Wi-Fi network, if possible. If you're not able to connect to a Wi-Fi network, tap Complete Setup Later. However, you will not be able to set up your child's profile or add content to their profile until you are connected to Wi-Fi. Register your Fire HD Kids Edition tablet to your Amazon account. If you don't have an Amazon account, you can create one now. Note: The Amazon account you use to set up the Kids Edition tablet is used to set daily time limits or purchase additional books, videos, and apps to add to your child's library. You should use the Amazon account that you use to purchase physical or digital products on Amazon. You do not need to create an Amazon account for your child.

Select your time zone. The time zone is how you set the time and date for your Fire tablet. Select either Setup your child's account to create a profile now, or Setup later to create a profile at a later time. Add a child profile. Select an image for your child's profile, and then enter your child's name, gender, and birthday. Then tap Continue. Share content with your child. If you have purchased digital content, tap the check box next to each title you want to add to your child's profile, and then tap Continue. Tip: Tap For Kids to view recommended family-friendly titles in your library, or tap a content library (for example, Books) to view and select individual titles on your own. Set a lock screen password or PIN. To prevent your child from accessing device settings, web browsing, social media, in-app purchases, and more, you must set up a lock screen password for your profile. Launch FreeTime. After your child's profile has been created and has content added to it, you can launch your child's profile and they can start using it to make progress towards their educational goals. Alternatively, tap Set Daily Goals & Time Limits to choose different educational goals or time limits for when or for how long your child can use their Fire HD Kids Edition tablet. Tip: If more than one child will share the Kids Edition Tablet, you can create a lock screen PIN for each of their profiles so that each child only accesses content that is appropriate for them.

Amazon. com. au Privacy Notice

Last updated: 5 December, 2017. To see what has changed, click here.

Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice applies to information collected by Amazon Commercial Services Pty Limited or its affiliates ("Amazon") in connection with amazon. com. au and other sites and services operated by Amazon as we disclose to you.

What Personal Information About Customers Does Amazon Gather?

The information we learn from customers helps us personalize and continually improve your Amazon experience. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services, for marketing communications, to update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and to recommend merchandise and services that might be of interest to you. We also use this information to improve our services, store, websites and applications (together "sites"), prevent or detect fraud or abuses of our sites and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our sites or give us in any other way. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your browser accesses sites or advertisements and other content served by or on behalf of Amazon on other websites. Click here to see examples of the information we receive. Mobile: When you download or use apps from Amazon Appstore, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. For more information about how to do this, click here. E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mails from Amazon if your device supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. Information from Other Sources: We might receive information about you from other sources and add it to our account information. Click here to see examples of the information we receive.

What About Cookies?

Does Amazon Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Amazon. com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. These Amazon entities may be located in other countries.

Third-Party Businesses We Do Not Control: We work closely with other businesses. In some cases, such as third-party sellers, these businesses operate stores at Amazon. com. au or sell offerings to you at Amazon. com. au. When you place an order from a third-party seller, information related to the order will be provided to the seller, and such information will be subject to the seller's privacy policy. In other cases, we operate stores, provide services, or sell or market product lines jointly with these businesses or make available third party features or services you may choose to use on Amazon. com. au. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party. These third parties may be located in other countries. Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. These service providers may be located in other countries. Marketing Communications: Sometimes and with the required consent we send communications to selected groups of Amazon customers on behalf of other businesses. When we do this, we do not give that business your name and address. You can manage the types of communications you receive, and opt out of certain communications, by adjusting your Customer Communication Preferences Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Amazon. com, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. Protection of Amazon and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Amazon, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice. With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

What About Third-Party Advertisers and Links to Other Websites?

Our sites may include third-party advertising and links to other websites. For more information about third-party advertising at Amazon. com. au, including personalized or interest-based ads, please read our Cookies and Internet Advertising policy.

Which Information Can I Access?

Amazon gives you access to a broad range of information about your account and your interactions with Amazon for the limited purpose of viewing and, in certain cases, updating that information. Click here to see some examples, the list of which will change as our sites evolve.

What Choices Do I Have?

Are Children Allowed to Use Amazon. com. au?

Amazon. com. au does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Amazon. com. au only with the involvement of a parent or guardian.

Complaints, Contact Information and Changes

If you have any concern or complaint about privacy at Amazon. com. au, please contact us with a thorough description, and we will try to resolve the issue for you. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us

You provide us information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through Amazon. com. au or one of our third-party sellers; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us ) or Your Profile; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; use our services such as Amazon Prime Video; participate in community features; provide and rate Reviews; and use product availability alerts. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; people (with addresses and phone numbers) listed in 1-Click settings; e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description and photograph in Your Profile; financial information; and driver's license numbers or other information used to verify your identity.

Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features like Best Sellers and recommended products; the full Uniform Resource Locator (URL) clickstream to, through, and from our sites, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our customer support. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our sites for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Mobile

Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device's settings menu. For information about specific devices, click here. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.

Information from Other Sources

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfilment, advertising, or other services; search term and search result information from some searches conducted through the web search features offered by our affiliate, Alexa Internet; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain services to some customers.

Co-branded and Joint Offerings

We may from time to time offer joint or co-branded products, offerings and services in conjunction with third party businesses.

Information You Can Access

Online Shopping

Breaking News

Amazon. com Help Add Content to a Child Profile

About Feedback Manager

The importance of feedback

What ratings mean

How ratings are displayed to customers

Understanding Feedback Manager

Incorrect feedback

Amazon. com Help: Add Content to a Child Profile

Help Topics

Contact Us

Create an eBook Cover

20 Most Recent Amazon Fire HD Kids Edition - 7" - 8GB Questions & Answers

How do I change country settings?

Amazon. com. au Privacy Notice

What Personal Information About Customers Does Amazon Gather?

What About Cookies?

Does Amazon Share the Information It Receives?

How Secure Is Information About Me?

What About Third-Party Advertisers and Links to Other Websites?

Which Information Can I Access?

What Choices Do I Have?

Are Children Allowed to Use Amazon. com. au?

Complaints, Contact Information and Changes

Examples of Information Collected

Комментариев нет

Random Posts

Home Ads

Recent comments

Popular Posts

Recent Posts

Comments

Facebook

Wikipedia

Popular Posts

Featured Posts

Recent Posts

Recent in Sports

Popular Posts