Amazon. com Help: About Shipping to Alaska, Hawaii, & Puerto Rico Addresses

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Shopping and Shipping

Shopping in the USA and other countries and shipping to international destinations

Thursday, January 20, 2011

Problem with Amazon: Important Message: Item cannot be shipped to the selected address. How to ship outs >

Amazon Shipping Restrictions

Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. In addition, some items too big to ship to a P. O. box must be shipped to a street address. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected. Below are some general guidelines for items shipped by Amazon. com to the following destinations:

If you are purchasing an item from Amazon Marketplace, read about Marketplace shipping restrictions.

Books that require special handling because they are extremely heavy (for example, multi-volume sets) can be shipped only to locations within the U. S. Please also check the product detail pages for this and any other item-specific shipping restrictions.

Alaska, Hawaii, and Puerto Rico Addresses

Some items from our Tools & Hardware, Electronics, and Outdoor Living stores can't be shipped to Alaska, Hawaii, and Puerto Rico if they are extremely heavy, oddly-shaped, or considered hazardous. Additionaly, some items from our Health and Personal Care store cannot be shipped to these destinations. Check the item's product detail page for eligibility and available shipping options. Only specific shipping options may be available for some addresses. Available shipping options will appear at checkout when you enter a shipping address.

APO, FPO, and DPO Addresses

Most items can be shipped to APO, FPO, and DPO addresses, Except:

cell phones and service

computers

furniture

grocery items

outdoor living items

Target@Amazon. com items

Additionally, some apparel, baby, camera and photo, electronics, health and personal care, housewares, jewelry, software, sports, and tools and hardware items cannot be shipped to APO, FPO, or DPO addresses. An error message will appear at checkout if you enter an APO, FPO, or DPO address and the item isn't eligible to be shipped to that address. Check the item's product detail page for eligibility.

DOS Addresses

Many items can be shipped to DOS addresses, Except:

Food items (for humans and/or pets)

Some liquids

Heavy items

Items that look like weapons

For a full list of shipping restrictions at a specific DOS address, please contact the DOS facilities staff at that location or review the DOS restrictions beginning on page 26 here: http://www. state. gov/documents/organization/88704.pdf

U. S. Protectorates

Only the following items Can be shipped to U. S. Protectorates:

Amazon. com delivers to penitentiaries, but we strongly suggest you contact the prison first to confirm that they accept deliveries and to note any special regulations the prison might have. Some prisons don't allow delivery of hardcover books. Others place a limit on the number of items contained in a package.

We're unable to affix any special labels or instructions to the packages and on the outside will indicate only the destination address, our company name, and our return address. We also cannot allow gifts to be sent anonymously to inmates; the sender's billing address will appear on the order invoice.

Because inmates cannot sign for deliveries, packages must be sent via U. S. Mail. While Amazon. com often sends packages via U. S. Mail, we also use UPS and FedEx. There is no way for customers to request a specific shipper. To avoid delivery problems, you might consider having the items shipped to you and then shipping them to the penitentiary via U. S. Mail.

Overcoming Amazon Shipping Restrictions and shipping outside the US

Amazon. com accepts international debit and credit cards, so there are no problems paying for your items. But when ordering from Amazon. com you may get the following error message:

Important Message: Item cannot be shipped to the selected address

It is easy to overcome this limitation and ship to your country. Just get a virtual address in the USA using a company like Shipito. Shipito allows you to use virtual USA addresses. They have multiple locations in the USA. If you use their warehouse in Torrance, California, you will be able to consolidate your packages (if needed) and send them to your country by USPS Express Mail, USPS Priority Mail, Polonez Parcel, USPS Flat rate box and Flat rate envelope, FedEx, FedEx MPS, Fedex Freight, Shipito Air Mail, DHL.

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Help & FAQ's

How to Track Your Order / Order Status

Once an order has been shipped, you will normally receive e-mail notification along with the order tracking number. Orders shipped directly from manufacturers may not have tracking numbers immediately available.

Cancellation Policy / Order Revisions

Making Changes to Your Order

Our business offices are open M-F from 7am-4pm PST. We are only able to make changes during our business hours. Most orders are processed electronically and can not be modified or canceled after the order has been placed. We will make our best effort to modify or cancel your order, but we are not always able to do so.

Once an order ships, it cannot be canceled and must be treated as a return.

Special orders or orders containing a large quantity of items may incur a cancellation fee to cover the cost of procuring items from a supplier or manufacturer. Shipping fees will not be refunded for cancelled orders that have already shipped.

How to Return an Item & Return Policy

When Will My Package Arrive?

To calculate the time for your package to arrive, Add the estimated "ships out" time to the transit time for the selected carrier and/or delivery service.

For example: You ordered a product with a ships out time of 3 Days and you chose UPS Ground which takes 1-5 business days to arrive. Your package should arrive in 8 business days. If the shipment and reciept of the order is time critical (i. e. vessel repairs or pending voyages) please call us to place your order so we can better assist your specific needs.

Times are expressed in business days, excluding holidays. During periods of high activity such as approaching holidays, delivery times may be longer than indicated and inventories may not be current. Additional delays may be encountered.

Although we try to maintain up-to-date order "ships out" times, these estimates are subject to change.

International Shipments will incur additional processing time. Orders with multiple products may be consolidated from different domestic warehouses. This may add a 2-7 day delay prior to shipment.

Shipping Methods & Estimated Shipping Times

Shipping times are estimates only. Times may vary depending on warehouse location, shipping carrier, and customs if any. Not all methods of shipping are available in all areas.

Domestic Shipping

Understanding UPS Delivery Routes and Times

Alaska, Hawaii, Puerto Rico, Guam, APO/FPO delivery times may take longer. Call UPS to check availability in your area: 1-800-742-5877.

Transit Time

The number of days, excluding weekends and holidays, that a package is in transit from pickup (Ship Date) to delivery.

Ship Date

The day that your package is tendered to UPS and begins the journey to its destination.

Delivery Time

Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9am and 7pm (and sometimes later in certain locations) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays. In the US and Canada, for residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that the shipment be delivered to a neighbor who will be home. If an adult signature is required and the sender has instructed us not to leave the shipment with a neighbor, UPS will make another delivery attempt on the next business day. Shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.

UPS Ground

(Our default Shipping Method) Transit Time can vary from 1 to 10 business days from the date of shipment Weight Limit up to 150lbs Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins Available to all 50 United States and Puerto Rico. Excludes delivery to Post Office Boxes, APO/FPOs

UPS 3 Day Select

Transit Time 3 business days from the date of shipment Weight Limit up to 150lbs Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins Available to the 48 contiguous United States. Excludes delivery to Post Office Boxes, APO/FPOs

UPS 2nd Day Air

Transit Time 2 business days from the date of shipment, delivery on the second business day by 10:30am or 12 noon to most commercial destinations. Weight Limit up to 150lbs Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins Available to the 48 contiguous United States. Excludes delivery to Post Office Boxes, APO/FPOs

UPS Next Day Air Saver

Transit Time 1 business day from the date of shipment Weight Limit up to 150lbs Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins Available to the 48 contiguous United States. Excludes delivery to Post Office Boxes, APO/FPOs

UPS Next Day Air with Saturday Delivery

Transit Time 1 business day from the date of shipment Weight Limit up to 150lbs Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins Additional charges apply for Saturday Delivery Available to all 50 United States (limited delivery to some areas of Alaska and Hawaii) and Puerto Rico. Excludes delivery to Post Office Boxes, APO/FPOs

UPS Next Day Air Early AM

Transit Time 1 business day from the date of shipment, delivery on the next business day between 8am and 10am to most destinations. Weight Limit up to 150lbs Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins Delivery as early as 8am to most major US cities** Available to the 48 contiguous United States and limited addresses in Alaska. Excludes delivery to Post Office Boxes, APO/FPOs

Important Disclaimer for Shipments via United States Postal Service: Shipments performed by United States Postal Service (USPS) and your local postal authority provide an economic alternative to air freight and other parcel delivery service companies. However, the USPS shipping methods do not provide the same level of reliability, the ability to track your shipments, and do not offer expedient claims handling for lost shipments as compared to services offered by the air freight and other parcel delivery service companies.

For further information about shipping services offered by USPS, please see the United States Postal Service Web site http://www. usps. com

International Shipping

Customs, Duties, Import and Brokerage Fees

Freight Forwarding

UPS Worldwide Express

Transit Time 1-3 business days from the date of shipment Weight Limit up to 150lbs (may vary depending on location) Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins Excludes delivery to Post Office Boxes, APO/FPOs

UPS Worldwide Saver

Transit Time 1-3 business days from the date of shipment Weight Limit up to 150lbs (may vary depending on location) Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins Excludes delivery to Post Office Boxes, APO/FPOs

UPS Worldwide Expedited

Transit Time 2-5 business days from the date of shipment Weight Limit up to 150lbs (may vary depending on location) Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins Delivery to major destinations in Asia and Europe. Excludes delivery to Post Office Boxes, APO/FPOs

UPS Standard (Canada Only)

Transit Time 3-10 business days from the date of shipment Weight Limit up to 150lbs (may vary depending on location) Max Length 108ins Max Combined Length & Girth (L+2W+2H) 165ins Excludes delivery to Post Office Boxes, APO/FPOs Please note that we only charge for shipping. UPS will charge Brokerage & Custom fees at time of delivery. Visit UPS for a list of these fees

WARNING: By choosing UPS STANDARD as a shipping method. Customs, Brokerage & Import Duties are the responsibility of the customer and are not collected or remitted by LFS Inc. and are thus not included in this billed price. The customer will pay these fees directly to the carrier at time of delivery. Because these fees are often in excess of $35 USD this is not a recommended shipping method for small orders. Packages that are refused at time of delivery will still incur these fees in addition to return postage fees, which will be charged to the customer's credit card. These include but are not limited to, restocking fees, duties, outbound shipping and return shipping charges.

USPS Express Mail International

Transit Time 2-5 business days from the date of shipment. Weight Limit up to 70lbs Available to Post Office Boxes, APO/FPOs and military addresses Tracking may not be available

Hazardous Fees

Other Hazardous items (Not marked Hazardous Item

Items not marked with an ( Hazardous Item >) may incur hazardous fees if shipped expedited (i. e. Air Freight) or if they are going outside the continental U. S. (i. e. Alaska, Hawaii, Puerto Rico, and all the Trust Territories such as Puerto Rico, and US Virgin Islands etc.)These items are identified with an informational bullet on the product page. If it is necessary for us to ship from multiple locations to fill your order, this fee will be applied to each shipment.

Hazardous fees are only charged for orders containing materials identified by a regulatory authority as being hazardous.

Oversized / Freight

Auto-freight/ocean-freight is used for items weighing over 150 pounds, for over-sized items, or for items not able to be shipped by air. Shipping these products will require us to quote to you the shipping cost based upon your specific needs. A quote is usually sent to you within 24 hours of your purchase. Your response will be required to process your order. After your order is processed, you will be notified of your delivery date and time. If an authorized person 18 years or older is not available to sign for the delivery, we will arrange a more convenient time for you.

Does my order qualify for Free Shipping?

When the Free Shipping promotion is being offered, we provide Free Shipping on online orders over $99 and less than 25lbs. To determine if your order qualifies for Free Shipping, it must meet all of the following conditions:

Subtotal must be more than $99.00 Shipping address must be within the contiguous (lower 48) United States Package weight or equivalent dimensional weight must be less than 25lbs

Note: Dimentional weight is calculated by the size of the package as determined by the shipping carrier. Occasionally large items have an actual weight of less than 25lbs but are over 25lbs in dimensional weight (i. e. davits, ice chests, gas tanks, certain chairs. ).

Free Shipping does NOT apply to:

Custom or special orders Hazardous materials or chemical items Oversized Truck freight