Amazon. com Help: About Orders that Can't be Changed

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Proof Copies

Proof copies are snapshots of how your paperback would print before it goes through our quality review. You can check for grammatical errors, typos, and formatting. You can also review images or graphics to make sure they meet your expectations. Ordering proofs isn't mandatory. If you order a proof, you can submit your book for publication right away or wait until you receive and review the proof. It's up to you. However, if your submission doesn't pass our quality review, you'll need to edit your files and resubmit them.

Proofs are different from regular copies. They have a "Not for Resale" watermark on the cover and no ISBN. During printing, we place a unique barcode in the lower right-hand corner of the back cover. If you have images or text on this part of the cover, the barcode will cover them.

Order proof copies

You can only order proofs for books in "Draft" status, and you need to approve the book in Print Previewer first.

Go to your KDP Bookshelf. Find the paperback you want to order. In the ellipsis (". ") menu, click Request Printed Proofs. Choose the order quantity. You can order up to five copies at a time. Choose an Amazon marketplace. You can order copies from Amazon. com, Amazon. co. uk, Amazon. de, Amazon. fr, Amazon. it, and Amazon. es. Choose the marketplace closest to your shipping location. For example, if your shipping address is in Canada, choose Amazon. com. For addresses in Brazil, choose Amazon. com. For addresses in the Netherlands, choose Amazon. de. Click Submit Proof Request.

Within four hours of submitting your request, you'll receive an email with a link to complete your proof order. You need to complete your purchase within 24 hours of receiving this email.

After you receive the email and click the link to complete your order, you'll be sent to the Amazon cart or basket. You can use your existing payment information and delivery addresses or add addresses to send copies to reviewers.

Issues ordering?

Troubleshoot common problems with proof orders:

Empty cart or basket. Common reasons why your cart or basket is empty or missing items:

Not signed in to your KDP account. If you add items to your cart or basket while signed in to your KDP account and then sign out, your items will seem to disappear. If this is the case, you should be able to retrieve your cart or basket by signing back in to your KDP account. Expired proof request. Within four hours of requesting proof copies, you'll receive an email with a link to complete the order. If you don't complete the order within 24 hours of receiving this email, the request expires. If your request expires, you can submit another proof request. Different marketplace chosen. When you choose a marketplace for your request, you'll complete your order by going to the corresponding Amazon site. For example, if you choose Amazon. co. uk, you need to go to your Amazon. co. uk basket to complete the order.

No option to order. To order proof copies, you need to approve the book in Print Previewer. Also, if you already submitted your book for publication, you won't be able to order proofs.

No proof request confirmation email. Within four hours of requesting your proof, you'll receive an email with a link to complete your order. After you receive this email, click Proceed to Shopping cart/basket to complete your order. If you can't find the email or you deleted it, check your cart or basket for your proof order.

Browser issues. Sometimes you may have trouble ordering copies because of your web browser. Try clearing your cache and deleting your cookies. The steps for doing this different for every browser. Please check your browser's help files for more information.

Supported languages

Proof copies are available in English, German, French, Spanish, Italian, Portuguese, and Dutch.

Shipping options

Proof copy orders don't qualify for free or Prime shipping, but all paid standard and expedited Amazon shipping options are available. You can ship copies to multiple shipping addresses by placing separate orders for each destination.

Shipping rates

Amazon shipping rates depend on the selected shipping speed and weight or size of the items. You can see the applicable shipping rate for items in your cart. The total shipping and handling cost will be listed under in your order summary.

Shipping restrictions

Certain restrictions prevent us from shipping proof copies to all geographical locations. You'll be notified at checkout if we can't ship copies to the address you entered.

For example, we can't ship copies to addresses in territories that belong to the Swiss Customs Union. However, authors and publishers in these locations can order retail copies of their paperbacks. Learn more about international shipping.

Pricing and discounts

When you order proof copies through your KDP account, you pay the printing cost for your selected marketplace for each copy. The trim size, interior type and page count determines this price and doesn't include shipping charges or taxes. For estimated printing costs, use our calculator.

This price is the lowest price we can offer for your book. We can't offer additional discounts.

Proof copies are subject to taxes. On Amazon. com, any applicable sales tax is applied at checkout. For European orders, local VAT is applied at checkout.

You might qualify to make tax-exempt purchases. Learn more about the Amazon Tax Exemption Program.

Change Your Order Information

You can update the billing address, delivery address, payment method, and more on orders that haven't entered the dispatch process by visiting the Orders section in Your Account.

Want to edit an order?

To add items to an upcoming AmazonFresh delivery, see Add to Upcoming AmazonFresh Delivery.

Note: Sellers can't change the delivery address for you once you've submitted your order. If you need to update the delivery address and the item hasn't dispatched yet, you'll need to request a cancellation and order again.

Follow the on-screen instructions to change the desired information.

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Track Your Package

After an order has been shipped, many packages can be tracked on Amazon. com. au. You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

Wondering where your stuff is?

Note:

If the estimated delivery date for your package has passed and your tracking information hasn't changed, please allow an additional day or two for the package to be delivered. Usually packages arrive on or shortly after the estimated delivery date. If your package shows as delivered, but you haven't yet received it, go to Find a Missing Package for more information. If you can't find any tracking information for your parcel, it could be due to one of the following reasons:

A delay in the updates to the tracking database. Your package contains items sold and fulfilled by a third-party seller on Amazon. com. au. Third-party sellers sometimes don't provide Amazon with tracking information for their orders. To obtain tracking updates you may need to visit the website of the carrier delivering your package.

Contacting Carriers

For orders fulfilled by Amazon AU, in most cases, up to date tracking information is available within Your Orders. In the event that you wish to contact the courier delivering your package for additional information, you can find the courier's contact details below:

Carrier

Contact Details

Star Track

Website: https://www. startrackcourier. com. au/

Phone:

From within Australia: 13 [POSTCODE] (For example, 13 7678)

From overseas: +61 3 8847 9045

Website: https://auspost. com. au/parcels-mail/track. html#/track

Website: https://www. fastway. com. au/

Website: http://www. tollgroup. com/myparcel

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Important Update: Amazon Local has Stopped Selling Daily Deals

Effective December 18, 2015, Amazon Local stopped selling daily deals at local. amazon. com and on the Amazon Local app. Deals you have already purchased are not affected by this change.

What this means:

The promotional and paid value of any new or unused vouchers remain valid as specified on the vouchers. You will still be able to redeem valid vouchers even after December 18, 2015.

You can continue to access your used and unused vouchers by visiting local. amazon. com/purchases.

Please see below the answers to Frequently Asked Questions:

What happened? Is there a different Amazon deals service?

Effective December 18, 2015, we have stopped selling Amazon Local daily deals. Merchants will no longer be able to sell deals and customers will no longer be able to buy deals at www. local. amazon. com and on the Amazon Local app. We are only going to stop selling daily deals for local merchants at local. amazon. com and on the Amazon Local app. Amazon’s Deal of the Day, Gold Box Deals, and Kindle Daily Deals are not affected by this announcement.

Can I still use my voucher?

Deals you have already purchased will not be affected by this change. The promotional and paid value of any new or unused vouchers remain valid as specified on the vouchers. You will still be able to redeem valid vouchers even after December 18, 2015.

Can I just get a refund?

We encourage you to use your voucher as intended whenever possible, but please let us know if you encounter any issues. To review our complete refund policy, please see the Refund Policy section of this page.

What if the merchant won't honor my voucher?

If you encounter any issues redeeming your voucher, please contact us about your experience so we can take the appropriate action.

Will my Amazon Local account page go away? Can I still access my vouchers?

You can access your used and unused vouchers by visiting local. amazon. com/purchases.

Is Amazon getting out of local commerce?

Amazon still helps connect customers to local businesses through a variety of offerings - including Amazon Home Services and Prime Now Restaurants.

What if I have a problem with my voucher after December 18, 2015? Who will help me?

If you have any questions or need any assistance, you may continue to email us or request a call back in the Contact us section.

What will happen to my account credit?

As of December 18, 2015, we have stopped selling Amazon Local Daily Deals, and unused promotional credits are no longer valid.

Where is my daily email?

As of October 30, 2015, we have stopped sending you daily deal emails.

Deals & Vouchers

About Vouchers

When you bought a deal on the website, we sent you a voucher redeemable for the goods or services listed. You can check the What You Need to Know section of individual deals for redemption instructions, merchant and ticket provider contact information, purchase limits, expiration dates, and more.

Most vouchers require that you use the entire value in a single visit, but some businesses allow partial uses of vouchers. There are often different expiration terms for the paid and promotional values of a deal. The paid value, or dollar amount you paid, usually expires after the promotional value. The promotional value is the amount listed next to Savings on the deal. If the promotional value has expired but the paid value hasn't, the merchant must still honor use of the paid value. You may need to pay the difference between the paid value and the full price, though.

In all states, the paid value will remain valid for up to five years. Due to state requirements that prohibit expiration periods, the paid value won't expire in California, Connecticut, Florida, Maine, Massachusetts, Minnesota, Montana, New Hampshire, New Jersey, North Dakota, Oregon, Rhode Island, and Washington.

Note: If you've redeemed a coupon on Amazon Local instead of a voucher, the entire offer will expire at the time listed when you redeemed the coupon.

If you have any questions about your voucher, please contact the merchant. If you have any questions about seating or the pick-up name on your ticket for an event deal, you can contact the ticket provider.

Refund Policy

About Our Refund Policy

Most unused vouchers are eligible for a refund within 30 days of purchase. If a business closes permanently, we will always refund any unused vouchers. Your refund request will be processed to the original payment method instantly. However, it may take 2-3 business days for it to display on your credit card statement.

Refunds are subject to the business's policy, which can be found in the "What You Need to Know" section of every travel offer. If you have met the conditions and would like a refund, fill out either the phone or email contact information in the "Contact us" section on this page.

Gifts & Gifting

Redeem a Gift Voucher

If you received an Amazon Local voucher as a gift, you can add it to Your Account by signing in or setting up an account.

To add your voucher to Your Account:

Click Get your gift now in the Amazon Local e-mail you received. Follow the on-screen instructions. View your gift in Your Orders.

Once you've added your voucher to Your Account, you can check the redemption instructions, scheduling requirements, available locations, and expiration dates.

Note: We won't disclose if or when you've used a gift with the gift giver; they'll only know if the gift has been claimed. If you want to return a gift for a refund, you'll need to contact the gift giver.

Manage Amazon Local on Mobile

You can use the Amazon Local app to redeem your vouchers.

Redeem Your Vouchers: Go to Your Vouchers and click on your deal to open your voucher code. Show the voucher code to the business so they can scan it.

Note:

Some businesses require a printed copy of your voucher. If this is the case, it will be stated on your voucher so you will know in advance. If you're unable to redeem your voucher and can't resolve the issue with a manager at the business, please Contact Us.

Passcode Lock: Set up a 4-digit code to add an extra layer of protection by doing the following:

Go to Settings. Click on Passcode Lock. Click Turn on Passcode Lock. Enter a 4-digit passcode. Re-enter your passcode to confirm.