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Amazon. com Help About the Amazon Renewed Guarantee

Error 523 Ray ID: 5243dc4b4d15c3e8 • 2019-10-11 21:17:23 UTC



Origin is unreachable



Cloudflare



What happened?



The origin web server is not reachable.



What can I do?



If you're a visitor of this website:


Please try again in a few minutes.



If you're the owner of this website:


Check your DNS Settings. A 523 error means that Cloudflare could not reach your host web server. The most common cause is that your DNS settings are incorrect. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. Additional troubleshooting information here.



Cloudflare Ray ID: 5243dc4b4d15c3e8 • Your IP : 93.84.193.174 • Performance & security by Cloudflare



Amazon. com Help: About the Amazon Renewed Guarantee



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Respond to an A-to-z Guarantee claim notification



If we determine that additional information is required during a claim investigation, we will reach out to you through email and you must respond within three calendar days. If you do not respond to a claim notification within three calendar days, we will grant the claim in favor of the customer and debit your account for the claim amount.



To respond to a claim notification:

From the Performance menu, select A-to-z Guarantee Claims. Under the default Action required tab, find the relevant claim and select Respond to Amazon. Enter your comments in the text box and include any information that may help us learn more about the claim situation. Click Submit.



For more information about claims, refer to the About A-to-z Guarantee claims help page.



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A-to-z Guarantee Protection



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