Amazon. com Customer reviews Look Up Child

Amazon. com Customer Service

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Reachability

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Customer Service Scoreboard

67.39 Overall Rating

(out of 200 possible) 589 negative comments (75.61%) 190 positive comments (24.39%) 5 employee comments Attribute Ratings

(out of 10 possible) 3.7 Issue Resolution 4.6 Reachability 4.3 Cancellation 5.1 Friendliness 3.8 Product Knowledge

Posted by Anonymous

Every time I order from Amazon, I try to stay away from Prime but I am always hit with it and have to cancel. Each time they stick you with it in order to bill you every month whether you want it or not. Therefore, I will no longer do any business with Amazon.

Posted by shutdownamazon!!

They have become a criminal, fraudulent company without ANY customer service. Been prime member for years, worst decision as of late. Would LOVE to have remembered to cancel this 2 months ago & now it's 120 instead of 100. totally NOT worth it (just order $25 & video never works. total joke).

They censor reviews (good AND bad) so as to steer customers to I SUPPOSE their largest profit items. Well manipulating reviews isn't just unethical but criminal. Then they took some of their TOP buys (and I know many in the same boat) and claimed we are no longer in "good standing" --go ahead, ask why, they have NO reply as you ARE in good standing & violated NO terms or rules---so we can't even ASK questions about items (we'll now buy elsewhere), much less leave HONEST evaluations. They want NONE of those.

This company needs a CLASS ACTION lawsuit brought against them. Used to be decent, they are now a clear & dangerous criminal enterprise. OH and as for CUSTOMER SERVICE. good try, doesn't exist!

Posted by Anonymous

Amazon just ruined their Digital Music department. Now, when you search for a particular artist, instead of getting a list of their most popular downloaded songs, you only get a list of albums they recorded. Who is the village idiot there who thought that was a good idea? Hello itunes, I guess they will get all my download business now.

Posted by Grammie

I reached Amazon directly just as instructed on this site so thank you. I've been having an issue with an Amazon Prime channel subscription. The first agent very efficiently had me explain my problem and then transferred me to technical support. However, a recording prior to my conversation with Amazon says that this number will no longer be available after June 30, 2018. On that date callers will be directed to a "self help".

Posted by blues fan

I've been an amazon customer for over 15 years now. But over the last year or so, the quality of their customer service phone reps has gone to hell in a hand basket. I've resorted to using their chat services now, and they seem to be on the ball. But their phone reps have become increasingly useless. They either don't speak clearly, speak in a incomprehensible thick accent, or in general, just seem to be dumber than a box of rocks. Plus, it seems as though they really don't listen to a word the customer tells them.

Posted by Anonymous

I read my bank statement and found out I was enrolled for prime and that was not my wish. I phoned and prime was cancelled and money to be returned. I think when you offer a free month for a trial period you should get back to the customer(me) before you enroll customers. Amazon does a wonderful job but that policy of enrollment is deceiving and should be corrected. Regards, Ron Gaggero

Posted by someonehelp

I have been trying to resolve issues with Amazon. com and. ca. It is been 9 weeks now I am not sure what else to do. Half of my items are listed fine an the other half has been tagged as being dangerous goods. They keep saying they are speaking to someone but nothing. I wait and wait wait wait.. wrote Jeff Bozs nothing - VP of Sales nothing. what the heck do I do.

Is ell millions of dollars in other countries the exact same product but nothing not one thing in North maerica.

Posted by cac

I call Amazon re a lightening deal. I told the rep I need this resolved soon cause I would lose my deal. This deal did not say limit 1. I could not change the limit to 2 and the rep told me I couldn't order more than 1. Why didn't the page tell me only 1 could be ordered?

I wanted to speak to a supervisor. Waiting 10 min. the supervisor told me the same thing and now I lost my other lightening deal. ALL THIS TIME I SPENT LOOKING AT THE LIGHTENING DEALS AND THEN LOSING THEM BECAUSE THE ORIGINAL DEAL DID NOT SPECIFY LIMIT 1. WHY? I am thoroughly disgusted because my time is very valuable.

Posted by Anonymous

HI,

When will you offer local news for the Tidewater area of Virginia for the fire box? There's not a local news station nor a local weather station. This troublesome and I am hoping you can resolve this concern.

Posted by Anonymous

I am writing this review of the Fire Tablet with Alexa 7" display 8 GB. On March 16th 2016 I bought a new Kindle for $53 I am a student and on a limited budget but I used my Kindle for school. On August 2016 the Kindle died, the battery just overheated it was warm to the touch, so I called Amazon and they said they would send me a new one. A few days later the 2nd kindle appeared. On November 29th this kindle overheated and I called amazon again "well. The warranty has expired (it only lasts for three months) but you can buy another one for $10" and send us your old one. I use my Kindle a lot so I bought a new one for $10. Then on March 14 2016 the 3rd kindle overheated. I called amazon again and they said, sorry but we can't do anything about it, I asked them what I was supposed to do with a dead kindle and they said well you can sell it back for 5 dollars. When I asked to speak to their supervisor they put me on hold for a while then the supervisor hung up on me. Now, almost exactly a year later I have gone through three kindles each one had the same malfunction, they all overheated after about 3 months and now it's my fault I am out $50 because Amazon's 2015 kindle has a production flaw and the batteries overheat.

Posted by Anonymous

I bought the brand new fire stick, the newest generation, it is giving me a whole new set of problems. I have a new smart tv and I'm getting a message that the device does not support the output? Yet it worked just fine fo rthe first 2 weeks. The customer service that I used to love thru amazon is no longer custmer oriented like it used to be, might as well be calling sprint. Thye said they would replace the remote but I had to package it and drive it to my ups facility, 5 mils away? Thye deliver in my area every day. they can't schedule a pick up? IVery inconvenient and said no htank you, I will be switching to Roku instead.

Very dissapointed with Amaon's new policies, the reason I used them all the time seems to have dissapeared with ther new global consumer marketing push.

Seems even entering this comment is too much for Amazon?

Posted by Anonymous

I bought the brand new fire stick, the newest generation, it is giving me a whole new set of problems. I have a new smart tv and I'm getting a message that the device does not support the output? Yet it worked just fine fo rthe first 2 weeks. The customer service that I used to love thru amazon is no longer custmer oriented like it used to be, might as well be calling sprint. Thye said they would replace the remote but I had to package it and drive it to my ups facility, 5 mils away? Thye deliver in my area every day. they can't schedule a pick up? IVery inconvenient and said no htank you, I will be switching to Roku instead.

Very dissapointed with Amaon's new policies, the reason I used them all the time seems to have dissapeared with ther new global consumer marketing push.

Posted by yorkyxng

While watching a movie I lost signal. Called for support. It was an awful experience! All support had me do is put in new batteries in the remote and unplug and reinsert each of the plug-ins. They transferred me to another support person who did the same thing over and over again. Isn't that the definition of Insanity? Doing the same thing over and over again and getting the same result. I asked to be transferred to a different helper or manager and support person refused to do so. In the end they sent me a new remote which did not solve the problem. I am now in my second week with no Fire Stick! I wish I could get the help I need! I think I need a new Fire Stick?? which would be my third one.

Posted by Lisa

I have had one of the absolute worst customer service experiences.

I ordered 30 Amazon gift cards, each for $50 to give to my employees. They were delivered to the wrong address. Amazon's shipping company verified this on day 1 of me not receiving them.

Two and a half weeks later, 5 phone calls to Amazon totaling 6.5 hours, and I will hopefully be refunded my $1,500 in the next 3-5 business days.

They treated me as if I was criminal trying to pull one over on them. The shipping company Amazon hired verified they were not delivered to me! Amazon had the audacity to ask for the names of my family members to verify they didn't use the gift cards. Are you kidding me? My family doesn't even live in the same city.

I could not be more disappointed in a company I used to speak so highly of.

Amazon, I have lost complete respect for you. I will no longer tell my friends and family how great I think you are. You will no longer receive orders from my business or from me. I have lost all respect for you. Amazon, you are dead to me.

Posted by Me

Horrible customer service! This is the worst year I have ever had ordering from Amazon. Their customer service represenatives don't understand english and when you ask to speak to a manager you are put on hold for 30 minutes only to tell you their supervisors are too busy to answer yourcall. I have 6 family members that order thru Amazon and I have two orders that are lost in the wind! I am so done with Amazon!

Posted by Anonymous

My experience with customer service for Amazon Firestick has been TERRIBLE. My first Firestick malfunctioned, and you sent me a replacement. After only a few months, the replacement firestick also malfunctioned. It took me 2 hours, and 4 calls to order yet another replacement. Call #1. I explained my problem, repeated my address several times, and then was cut off. Call #2. It seems that Amazon had an alternate address (not even in my name, as my billing address, and refused to accept my assurances that I was looking at my default address as we spoke. I asked to speak to a supervisor, and after another wait, was told that she was on another call, but would call me within 5 minutes after I hung up. I did not receive a call. Third phone call. I called AGAIN, and after some time, the rep finally managed to understand that the address Amazon had was wrong, and talked me through changing it. She said she needed to call me back with confirmation, which she actually did. Before receiving her call back, I checked the order status, and found that Amazon was sending my replacement to the wrong person, in the wrong apartment number! Instead of sending it to me at the name and address I had been repeating for over 2 hours, it was going to be sent to a neighbor of mine who was on my list of shipping addresses,

Since I have sent her a gift from Amazon. Phone call #4. After some time and explanation, I was told that this could not be changed. After asking to speak to a supervisor, I was then told that Amazon, could, indeed send the item to my name, and my address, as requested. I have been on the phone with Amazon customer service, or on hold, or waiting for a callback for over 2 and 1/2 HOURS! I am disappointed in both the performance of the Amazon Firestick, as well as the performance of your customer service. Although they are quite pleasant, and very apologetic, they do not seem to know what they they are doing, for the most part. Finally. could you please hire some American reps, whose first language is English?

Posted by Belinda

I tried to have a delivery address changed on an order I placed the same day just to be told that nothing could be done before the items get dispatched the following day, at which point the people at the call centre would change the address for me before it gets delivered to the wrong address.

The next day at 8.30am I receive an email informing me that my items have been dispatched but it was still the wrong delivery address, so I called Amazon back. The representative I spoke to then assured me that this was a mistake and just an automated email, but that my items have not been dispatched yet, and when they will, they would change the address to the correct one.

Two hours later, I receive an email informing me of a failed delivery attempt at the wrong address!

I have been on the phone (or should I say on hold) most of the day about this issue. At one point I was on hold for 25 min before they disconnected the call, then they called me back after I was on the phone with another representative and hung up on me again.

All that to have a simple change on a delivery address BEFORE the package even left the depot! Because, of course, Amazon carrier is the only one in the world who doesn't have a direct line, and there is no other way for representatives to contact them but by email, at which point they would reply within 24 to 48 hours.

I have spoken to 9 different people in today, and still haven't got a clear answer about my complaint.

This is by far the worst customer experience I have ever had. I will not be using their services any longer, and would recommend anyone not to bother either.

Posted by Anonymous

Preordered a game through amazon, which they usually ship two days before release. friday (day of release) comes along and i get an email saying your shipment has been delayed. I call customer service and they tell me it is being shipped day of and that they will have it to me no later than monday. monday rolls around no game still contact chat support, first rep is very helpful, second rep basically implied to deal with it or just cancel your order. all i wanted was a little bit of compensation for having to wait way past the release date of the game, but nope just deal with it is what im offered.

Posted by Frank

LOVE Amazon online but HATE their telephone customer service (if you can call it that!) They make their 800 number hard to find, and now I know why - the service center is in India and they are really horrible. Took fifteen minutes to try and find my account and finally I gave up, after spelling things slowly multiple times and having it messed up, being placed on hold, etc. they never were even able to find my account! Really bad. The sort of thing that you could make a YouTube video about and it would be funny (if it weren't so real).

Posted by Anonymous

I ordered 2 books from Amazon and a month later still have not received them.

Next time I will order the books from Indigo or Chapters

Posted by Anonymous

Thee WORST customer service experience I HAVE EVER HAD!

REP: Andree

REP ID#:50017806

I called with questions about the amazon trade in program. The woman was in Guatemala and spoke TERRIBLE ENGLISH, couldn't understand me and I could barely understand her. We went around and around and around just to get simple information. She actually said she didn't know what I was talking about to which I asked, "how can you be customer service if you don't understand me or know about the products. "

I WILL NEVER USE AMAZON AGAIN.

Posted by Anonymous

I tried twice to order items with a prepaid VISA debit card. Other online merchants had correctly deducted amounts from that same card and sent me the items. My first attempt, Amazon sent me an email stating they had frozen my Amazon account due to some mysterious issue ("to protect the security of your account") and I needed to tell them the address and phone number associated with my credit card. I explained politely that it was a prepaid card and not linked to an address and phone number. They then "unfroze" my account and told me that my pending orders had been processed. A week and a half later, I logged in to Amazon to see why things were delayed, and found that, instead, they had cancelled the order. So I tried to contact customer service and got a non-answer - basically an almost identical email telling me that my account had been unfrozen, but this time acknowledging that they had cancelled the orders. And I was welcome to reorder.

I was annoyed, but decided to give them the benefit of the doubt and tried again - first making sure that I had registered my zip code with VISA in case that was the glitch, and that I had sufficient funds on the card. Well, it happened again - exactly the same way (except this time they initially stated that my account was unfrozen but the order had been cancelled because of problems with payment.). So I wrote them an email detailing my experience, and telling them to just delete my entire Amazon account - I was fed up with them (and no way am I trusting these incompetents with a "real" credit card they could charge at will). And their response? Another canned message about my account being unfrozen, the order cancelled, and I could reorder if I chose! It would be funny if it wasn't so aggravating. Needless to say, I'm planning to order from someone else - am done with Amazon's nonsense.

I advise anyone with a prepaid debit card (which is useful for online purchase safety) to avoid them like the plague.

Posted by ynwa

First attempt - disconnected. Second attempt - passed on to someone else. Crystal was rude and hostile in response to my inquiry about an unknown charge.

Posted by Anonymous

Is it possible to use a checking account as payment for Kindle books

Posted by maddiemae414 or minamail414

I was given the code from Amazon prime firestick to watch espn sports live my local football game. it was approved by espn and your excuse is that there is an issue with the espn app? No, this has been going on for over 4 mos and I hear the same song and game every time. Time for the involvement of the Federal Telecommunications industry to do some investigation.

Posted by Anonymous

Called about making a firestix payment and this girl Ashley was great friendly and it took me about 3 minutes to set it up. Great service fast and friendly. You folks are great. Thanl you all so much.

Posted by MSG

I had Amazon assist me with an issue from their delivery service, UPS. They were extemely helpful, knowledgeable, and understanding. Through several calls with Amazon and UPS I was able to confirm that UPS had misplaced the order and would need an additional day or two to locate it. Amazon offered to discount the item, as they are a class act, and as always, made me feel like I was dealing with the best in the business!

Posted by Postman

Amazon has always provided great customer service, great prices, terrific selection and a convenient customer experience.

Posted by JackF

Amazon is beyond amazing with customer support and service! From 1 thru 10 they rate 12 !

I've had a few bad purchases and they go OVERBOARD to take care of it immediately and I buy from they almost daily. PS, No I don't work there :-)

Posted by Anonymous

Quick and excellent response from customer service team for my doubts regarding refund amount.

Posted by rdepass

I contacted amazon customer service about my nearly 2 year old Kindle Paperwhite device. I dropped it and put a small crack in the screen and after googling this I discovered that depending on the device amazon has replaced for free or repaired broken kindles (there are many types) My Paperwhite was a gift, so I didn't know how this was going to turn out. My wait after calling customer service was less than a minute. The service rep was polite, helpful and cheery. She informed me that the kindle was purchased in 2015 so it was well out of its warranty. She then passed me on to tech support. The wait was a little longer but the tech on the other end was equally cheerful, helpful and polite. Because the warranty had expired they were unable to fix or replace but they did offer a discount for me to purchase a new Kindle. This is above and beyond what I expected, and Amazon certainly isn't under any obligation beyond the warranty. But my internet search led me to believe that this is a common practice. Amazon might be a big corporation but those in charge still treat customers as human beings. They deserve props for staying human and holding themselves above their heartless corporation peers whose only concern is the bottom line.

Posted by Philip. C

Yesterday I called to customer service with an issue which i never ever deal with, but Customer Service guy by the name Philip. C helped me alot, he was so nice, understanding and took care of my problem really easily. All I can say is, customer service was great and I wish y'all had more employees like Philip. C.

Thank you so much for the service Philip.

Dina. R

Posted by Thinkvision

Amazon is so far the best online service I've ever been on because they got some good costumer service and they ship very fast.

Posted by loandtee

Always excellent customer service. I have to give them an excellent rating and 5s.

Posted by rach08

I had to return two outfits and was incredibly impressed with the customer service. The lady on the phone was quick and friendly. She first apologized for the issues, and patiently listened as I explained that the one product was missing items (accessories that should have come with it), and the second was made very cheap so I didn't want to keep it. After apologizing again, she went ahead and sent me out another (the one with missing parts) and made sure to overnight it so I would have it the next day. I want to point out I did not ask for it to be over-nighted, she simply offered. She then emailed me the labels so I could send back both costumes free of charge and let me know I had the very reasonable time of 10 days to return the items. The call took maybe 20 minutes and I was taken care of. Fast, friendly service. She even went out of her way to get me more than I asked for by overnighting the one costume. The same wonderful service I get every time I have to call Amazon. :)

Posted by Anonymous

Great Service with fire-stick problem total time on hold under five minutes problem fixed in two minutes

Posted by Bran g

Amazon has always taken care of any issues I've had!! Think they are great!!

Posted by s1shepherd

I had a positive experience with Customer Service who had to put me through to the billing department and they were able to look up charges on my card and tell me where they came from.

Posted by LuvGreatSupport

GR8 customer service, phone answered immediately, problem solved on the spot and a very knowledgeable and friendly rep. So nice to speak with someone from this country, no communication barriers. Rating 10 stars A +++++.

Posted by sunnyfraun_01678

Having used other horrible online markets like ebay I find amazon the very best of all. In all my years I've had just 1 problem and it was fixed literally in minutes. Got a actual English speaking rep in minutes and item sent priority and received in 2 days. Amazon you have a great service and I appreciate your prompt customer support. Thank you!

Posted by Wolfson401@gmail. com

I just got off the phone with Jane.

Previously I had made an order that needed immediate reconsidering. Although corrections were made, both man and machine let it slip by unscathed until a daring feat of my own. I intercepted the package, had a brief struggle of power on my doorstep with the delivery man and sent him packin' with everything he packed in. Return to sender. Tm.

While couch lounging. .I mean business networking, I got anxious for my refund upon return and called up some services. I got to speak with sweet Jane from probably an amazing town who told me not only was my package just days outside destination, but that she would refund my purchase early saving me days wait so I can continue solving life's problems. One amazon purchase at a time.

Since this comment I bought a motorized sail boat that happened to bump into Jane's at the local pond. Dry docking for repairs we had coffee and exchanged hobby store references. Been married ever since.

Ok some parts have been dramatized and some simply willed speculation. But for the important part. Thank you Jane.

Posted by caroln242

I called customer service regarding a problem with a package possibly being lost since it was so far past the expected delivery date. At my request, they immediately re-ordered my items and are sending them by expedited shipping. What more could I ask! I think that is pretty darn good service, especially this time of year.

Posted by Amarillo

Thanks' for making returns so easy, your service & support are the best!

Posted by Sophie

I had a problem with shipping where my order was delivered to an old address. I contacted customer support and within minutes they corrected my account and were sending me a replacement order overnight free of charge! Thank you so much!

Posted by jules2963

I've been with Amazon for at least 5 years. I've had several discussions with different representatives and while 5-10% could care less about customer service, 90% of them truly seem to care whether or not I am a satisfied customer. I have not had ONE issue that was not handled to my satisfaction and I do 90% of my shopping on Amazon. The only thing I can't purchase are refrigerated items, so I'd probably leave my house even less often if they start selling that.

My latest snafoo? I purchased a CD with the Autorip option and apparently someone advertised it incorrectly as they didn't have the instant download available yet. When I went back to find out why it wasn't in my library it was no longer available. I "chatted" with someone (obviously from a different country) and he didn't seem to understand my dilemma so I called. I was transferred SIX times and talked to some pleasant people and some condescending people. The chat guy stayed on the whole time and offered me a $5 promo for my inconvenience (which I turned down at first) and after the condescending guy I accepted.

Long story short, 90% of the customer service reps really go the extra mile to make sure Amazon customers are happy. I know most people are likely to leave a bad review so I thought I would make sure I left a positive one.

Trying to be a better person and all ;)

I know Americans are pissed about sending business out of country, but I can tell you honestly, when it comes to customer service, Home Depot is about the only place I don't leave feeling like I just did THEM a favor buying in their store. Having been in Pharmacy customer service for YEARS, I've seen customer service dwindle substantially within American corps and I'm only 52.

Thanks again Novil. You're a gem.

Posted by Victoria Mikkelson

Amazon customer service was very helpful and prompt in helping me. I appreciate their willingness to work with a college student who needed to return a product. The textbook I purchased from Amazon wasn't needed anymore and they helped me get a refund.

Posted by Daguerro

If your card was charged and you have to wait 10 days for your refund. That means your card is a Pinless Debit Card. You need to change your settings if you don't want to use your card as a pinless. And for your card to be charged once the items ships out.

This is online shopping, not a retail shop. Amazon puts an authorization on your statement so once the item ships out, they will give a go signal to your bank so they can get the money. Now if you cancelled your order, it's up to your bank whether when will they remove the authorization. If you bank says you need to call Amazon, your bank is lying. :p

Posted by Dango

I had not received a refund within 12 hours than began to panic, then I called customer support and I was in contact with a man named Greg. Greg had helped me get through the whole situation and could tell I was worried. He showed care and assured me that my refund would be processed within 2 to 3 days in total and if not amazon would solve the situation. I am very satisfied thanks to Greg.

Posted by A. White

I had a very positive experience with Amazon customer service. I had ordered a jacket from a third party and they sent me the wrong size, twice. Amazon customer service employee, Fernando, helped me resolve the issue by sending me the proper sized jacket and refund within the next day. He was friendly and very helpful.

Posted by shaquille

Just want to say thank you to Jess, well spoken kind woman. Best customer care service I've ever had, amazon should definitely give her a promotion.

Posted by AMAZON CSA

Hey. I'm a CSA at Amazon. What I can tell you is, we're pretty much customer obsessed, as people below have mentioned. We are also concerned about your problems, and do our best to help you.

However, I'd like to share with you the LIMITS OF THE THINGS WE CAN DO:

1) If the PRICE CHANGES on an item and you were refunded, there is literally NOTHING we can do, because we cannot change the price of an item (by policy). If you go to a supermarket and the price changes for something, you don't go around asking the price to go back, do you? In here, it's essentially the same.

2) If your SHIPMENT DID NOT ARRIVE IN TIME, it's not that we're thieves, nor are we trying to take your money. There was a problem with the carrier. We can refund you, generally, and sometimes even offer you a free replacement. If it has to do with something sold and shipped by a third party seller, all we can do is contact that seller and ask them for a refund. You just have to wait. I know it sucks, but that's just the way it is. Sellers do respond, in general, and if they don't, we can file a claim against them. So just chill, and be patient. Also, if it's out of stock, I can't give you a replacement. I am not a wizard, just a CSA.

3) If something is OUT OF STOCK, and holding your shipment back, you can try and cancel the item or put it in another shipment. If you put it on another shipment, it will probably make your shipping costs go up. That's just the way it is.

4) If something says that it "CANNOT BE DELIVERED BEFORE CHRISTMAS (OR WHATEVER HOLIDAY/DATE PROVIDED)", don't ask me if it can. It can't, that's why you see the message on the website. You can check the shipping options and the prices before you actually place the order, on the checkout page.

5) I AM NOT ACTUALLY AMAZON. I realize you called Amazon, and I picked up. I do respond for Amazon, and I will apologize as honestly as possible for any trouble you might experience, and I will do my best to help you, I really will. But please, I am not the actual company, and if you'd like to know, the company that pays me is not even directly Amazon. So don't tell me that "YOU ARE THIEVES", "I DON'T KNOW HOW THE GOVERNMENT ALLOWS YOU TO STEAL OUR MONEY", "(INSERT LUDICROUS COMMENT HERE)". I am a CSA trained to help you. But I AM NOT AMAZON.

6) If you USE A PROMOTIONAL CERTIFICATE, it ONLY APPLIES ONCE! Let me say that again: It only applies once. If you cancel the order, because you ordered the wrong size, and you put in a $30 dollar promotional certificate, by policy, I cannot give you that certificate back. If I do, I am actually violating policy. So, you'll be truly unhappy and you'll probably put that I "DID NOT SOLVE YOUR PROBLEM", and I am truly sorry I could not. But if it was your mistake, and you ordered the wrong thing, or you don't want it any more, that is not my fault and I do not deserve to take your rants. I will hear them, and I will apologize for the inconvenience, but I cannot help you there. If I do, I am actually violating policy.

7) WE ARE NOT STUPID, at least, in general. If I ask you three times to spell out your email, it's likely because: you probably said it too fast the first time and I couldn't catch it. Or perhaps you are speaking with the speakers on, far away from the phone and I can't make out what you're saying, so I'll ask you again. If I ask you a third time, the communication might have broken up and I didn't get a letter or a number or I might have misunderstood. I am a human being. Some sounds really do sound very similar. If you say "E" it might sound like "P", or "G" or even "T" over the phone. Remember, I cannot see your face so I don't get any clues from your mouth, like when you are face to face.

8) That survey that you see at the end, the one that says "DID I SOLVE YOUR PROBLEM?", it's actually quite important for us, as CSA. Many of us receive performance bonuses in accordance to the amounts of "NO's" that we receive, from a percentage of the Negative Response Rates (NRRs). So, when you put a "No" because you're just mad, and it was related to something I have mentioned before, you're just being immature and toying with real people who truly do want to help you, but likely couldn't do anything about it. I am not saying that everyone deserves a "Yes". Sometimes you might get a bad customer service experience, and I am sorry about that. Maybe sometimes "No's" are deserved. But if Chase Bank didn't issue your credit card for any reason, and you then take it out on the obligatory survey that I have to send you, it's really not my fault. If you're getting a decline message from your bank, and cannot place your purchase, I know I didn't solve your problem, but there was really NOTHING I could do about that. If I couldn't change the price of an item, well, that's because it changed and I cannot do that, so don't take it out on me, etc. If you want to change your payment method but you cannot provide me the correct last 4 numbers on your card, don't take that out on me. If you placed an order and cancelled an item, then it doesn't qualify for free shipping, well, that's your fault if you placed the wrong thing. Etcetera. Don't take it out on the guy who takes the phone if he CANNOT DO ANYTHING ABOUT YOUR ISSUE. We really try. And at the end of the day, you're actually taking money out of my pocket. When you don't deserve that no, and you can't make the bonus because of that, it's just extremely frustrating.

If you read all this, you should be a more informed customer. Even if only one person reads it, it will be worth it. I hope you understand our limits, and that you know that most of us really do want to help you, regardless of the bonus. Just don't take it out on us when we cannot do anything about your problem. Sometimes we wish we could do more, but we're not wizards, just human beings, like you. Thank you.

Posted by romie93

I am actually a CSA with Amazon customer Service I'm based in Jamaica. And i must say after reading some of the negative comments I must say its quiet unfair to Amazon. I believe Amazon is one of the most Customer obsessed Companies in the world, We will go the extra mile to make sure that our customers are satisfied and there issues are quickly resolved without having to call back. Most reps are highly skilled in what we do and the few reps that you may think are bad really and truly are just new and they are not use to the product. The reps really try out best to solve customer issue but at times it may appear that we cant help because its outside of policy or the customer is not being understanding, for example if your item arrive late its not all our faults its the carrier, If you work inside Amazon you will actually see that we are the most customer obsessed company in the world. People need to also know that we do have more reps in the United States we out source some of or customer service because We are a international company with customers outside the United states and we need people to take calls at anytime.

Posted by lara_anime19

I was a customer representative of amazon. co. uk before and as a rep we are required to provide the customers the service that they deserve. we are also being monitored by our quality coach on how we handle the concern of our customers. we can also be terminated and lose our jobs if we are not doing the right thing. all of the calls are being recorded for quality purposes. we understand that the customers upset because they did not got what they want. it is either their request is really not possible or it is going beyond the policy.

Posted by Anonymous

Just so you know, I'm an Amazon. com customer service representative. I'm based in Washington State. We actually have more associates in the states then we do outside. Our customer service is pretty dang lenient. I'm a lowly employee and I have a lot more power with stuff than you realize.

Ohhh and Zappos is actually an affiliate of ours who's customer service is trained by our quality trainers.

Posted by Anonymous

I work at Amazon as a CSA, so I like to think that our customer service is top notch. We don't force you to wade through robotic phone systems. If you call Amazon, you WILL get a real person. We have general customer support 24 hours a day and most of the time the first person you speak with will be able to help you.

We have company policies that we're asked to adhere to, but the only one that we can't make an exception to is security. So you've been reading War and Peace, it's taken you 50 days to reach the end, and you find that the last 100 pages are bound upside-down? No CSA in their right mind would stick to the 30 day return policy in that case. We're asked to use our own judgment and we're empowered to make the decisions that will fix the problem for the customer without transferring or calling on a supervisor.

When we do have to transfer, I can guarantee that you aren't just being transferred around the room. We are "skilled" or trained in "tiers." If you call about your Kindle you will first be directed to "Kindle tier 1." If that CSA cannot help you they will transfer you to "Kindle tier 2." And so on.

As for working at Amazon, it rocks. Well, as much as a call center job can. There's not much of a dress code, so if you call us the chances are pretty good that you're speaking to someone in pajamas. Amazon feels that since the customer can't see us, what we wear doesn't matter, beyond normal HR appropriateness. And the more comfortable we are, the happier we'll be; the happier we are, the better we'll help our customers.

The one downside that I can see on this rating skill is product knowledge. We're VERY well versed in the service we provide, but because of the amazing wealth of products offered on our site, we're not always very well versed in the ins and outs of each product.

All in all, Amazon is customer obsessed. We do everything within our power to help our customers.

Customer reviews

14% 2 star 2 star (0%)

Kidarooz Child Carrier - 2 in 1 Bicycle Trailer / Stroller

Top positive review

I picked one of these up for our vacation house and it's generally pretty good.

It is not usable with a disc brake set up, but that is easily remedied with a few new parts from biketrailershop. com I bought the Burley Trailer Round Flex Connector and Safety Strap Kit and Burley Trailer Forged Hitch for quick release and solid axle and just converted the hitch to a design that attaches to the quick release instead of the bottom chain stay. This not only works well for disc brake set up, it improves right turns and in my opinion is a far more secure connection that the stock one. It's worth renewing these connectors from time to time anyway.

The biggest problem though is customer support from Chariot Carriers (who now own this brand). They take forever to answer their phones and wont take direct orders for replacement parts, directing you instead to one of their retailers. I need a new third wheel for stroller mode, and expect I'll be lucky to get one this summer at the rate things are going.

Top critical review

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I picked one of these up for our vacation house and it's generally pretty good.

It is not usable with a disc brake set up, but that is easily remedied with a few new parts from biketrailershop. com I bought the Burley Trailer Round Flex Connector and Safety Strap Kit and Burley Trailer Forged Hitch for quick release and solid axle and just converted the hitch to a design that attaches to the quick release instead of the bottom chain stay. This not only works well for disc brake set up, it improves right turns and in my opinion is a far more secure connection that the stock one. It's worth renewing these connectors from time to time anyway.

The biggest problem though is customer support from Chariot Carriers (who now own this brand). They take forever to answer their phones and wont take direct orders for replacement parts, directing you instead to one of their retailers. I need a new third wheel for stroller mode, and expect I'll be lucky to get one this summer at the rate things are going.

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I bought this carrier strictly for a stroller, so I can't comment on how well it works with bicycles. As a stroller this carrier rocks. You can push and guide it with your fingertips. I couldn't find a pet stroller on the market that could carry my 2 Scotties without cramping them, so I bought this stroller and improvised. I gutted most of the inside so there would be plenty of room for my 4-legged children to lay down. I just threw in a big quilt so they don't feel the bottom support bar. They absolutely love going for rides in this stroller and seeing people and things they would never have seen if they had to depend on their short legs to get them there.

I only have one negative comment, thus the 4 vs. 5 stars. After I used it the first time, one side of the handlebar snapped (under the fabric) when collaping it. It was where the hole was in the aluminum on one side (designed that way). Therefore, that area was already proned to be weak. Luckily there was a guy in town that could weld aluminum. It's worked like a charm ever since.

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I bought this child carrier from Costco in the Spring, I have used it plenty of times throughout the summer with great success!

Assembly was very easy to follow and yes, this child carrier is very capable of making both left and right hand turns. I have read the reviews above and have no idea how these people can have such a hard time with this carrier.

I have priced most carriers out there and this is by far the best value I found. It includes everything you need to use it behind the bike or pushing it yourself, no need to pay extra for push bars and third wheels like other overpriced models force you to do.

I would buy this again in a minute.

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Contrary to some of the previous reviews I read; this trailer went together very easily. However, the instructions could be improved with some pictorals of the hardware stack-up. Like some other people, I have been looking for a bike trailer for my two youngest for quite some time. I was very impressed with this trailer the first time I saw it at Costco (they had a floor model). I AM an engineer and have always been mechanically savvy and I beleive this trailer to be the best design I have seen (and it looks good). ALL trailers (not just bike trailers) require larger turning radii when opperating, you simply must learn to deal with it.

Oh yeah, the kids love it!!

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I have looked all over the internet as well as several sporting goods stores, only to find that most of the trailer/strollers look really weird, not to mention dangerous, with the one arm sticking way out with its little tiny stroller wheel on that arm. How can one realistically use something like that as a stroller? You'd be hitting everyone in front of you!

So, I was looking at the Chariots, and whoa! Way too expensive!

And that's when I found this little guy! Actually, its not that little; its actually quite wide. But, I have to tell you, this is probably one of the best things I've bought in a long time. Not only is the thing beautifully built, it was a breeze to put together. the instructions were great. Also, hooking it up to the bike is very easy, as well as alternating it from the trailer to the stroller. I took my 3 yo son for a spin in it last night for the first time and he absolutely loved it! He actually fell asleep in it.

And, I thought it would be too heavy to pull. Actually, the weight kind of pushes you along. (I'm also lucky to live where its mostly flat).

You will love this trailer. Its worth every penny. I also like how it folds up almost completely flat, so I can take it with us on vacation.

Thank you Amazon! Yet again another satisfied customer.

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My wife and I recently purchased this bike trailer/stroller used from craigs list. My first impression when we saw the trailer was "Wow, this thing is solid!" The aluminum tubes that frame the stroller are significantly larger than the skinny little square tubes we saw on the Schwinn trailer we looked at. The trailer is definitely a bit heaver than a Schwinn but it is sturdier, and a bit wider. It has more room to sit two children side by side in it than the Swchwinn. Because the stroller is wider, it makes it more stable. And, in the Schwinn, the floor of storage compartment in the back was open and stored objects slid forward under the passengers feet. The Kidarooz has a bit larger storage compartment in the back and it is totally separated from the front compartment. I also like the orange safety flag that attaches to the trailer.

I really like how the trailer wheels come off without any tools for transport. This is not something I saw on any other trailer brand. To remove a wheel, you push in the center of the spokes, and pull the wheel off while holding the button in. It works like a charm.

Overall, this stroller is well built, should handle a lot of use and by the time your children have grown up, it will still be fully functioning. Other than the stroller wheel, there is nothing on this thing that will break in time.

Cons:

My only complaints are that the front wheel that attaches for the stroller function seems poorly designed. Now, we did buy this used, but the first time we used it as a stroller the pin holding the wheel snapped off. I called the customer service number and they told me a replacement wheel is $19.37 plus $20 shipping. They're out of stock but in a month it'll ship.

DO NOT PLAN ON USING THIS A JOGGING STROLLER. I found out when I called customer support for the replacement wheel the customer service lady went out of her way to describe it as a "walking stroller" not a "jogging stroller". She told me that the wheel is NOT designed for jogging speeds; walking only.

As far as complaints about the trailer arm clasp coming off the back of the bike, I have had zero issues. It is simple and easy to use and it has never come off while riding. I suppose if your bicycle had a thin frame holding the back wheel it might be too narrow for the clasp to attach firmly to.(my bike is a professional grade bike with thicker aluminum tube frame)

Amazon. com: Customer Reviews: The Spirit Child (The Seven Realms of Ar’rothi)

5.0 out of 5 stars Spirit Child, January 27, 2013

By Sher “Sher” (Canton, OH) – See all my reviews

Amazon Verified Purchase(What’s this?)

This review is from: The Spirit Child (The Seven Realms of Ar’rothi) (Kindle Edition)

First off, my favorite genre of books is Fantasy. That being said, in my opinion Alison can hold her head up proudly with her contribution. I loved this book! I loved the characters and how the story unfolded. Miss Holt has a way of keeping the readers attention with every page. I thouroughly enjoyed this first volume to her new series and can’t wait for the second one to be available. I don’t want to give any of the story away but if you love Fantasy books, this one is well worth your time. Thank you Alison for yet another great book!

How to Leave a Review on Amazon

Updated: September 16, 2019

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